A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. An SDF is the context in which a service provider's capabilities are arranged into services.
The term service delivery framework (SDF) has been used interchangeably with the term service delivery platform (SDP), which is a set of technology components that provide capabilities. A service delivery framework governs and guides the use of service delivery platform capabilities.[1]
Service delivery frameworks fall into two categories.
Some vendors of service delivery platforms use the term "service delivery framework" to describe their product offerings.
The relationship between government and citizens is crucial. Ultimately, government is accountable to citizens for decisions taken. Many countries need to improve the substantive elements of democracy and its checks and balances to ensure that public goods are delivered according to citizens’ expectations. Some methodologies for assessing the extent to which service delivery is accountable have been developed. For instance, the methodology for citizen-led assessment http://www.idea.int/development/how-to-assess-accountability.cfm of accountability in service delivery has been developed by the International IDEA.