In information science, profiling refers to the process of construction and application of user profiles generated by computerized data analysis.
This is the use of algorithms or other mathematical techniques that allow the discovery of patterns or correlations in large quantities of data, aggregated in databases. When these patterns or correlations are used to identify or represent people, they can be called profiles. Other than a discussion of profiling technologies or population profiling, the notion of profiling in this sense is not just about the construction of profiles, but also concerns the application of group profiles to individuals, e. g., in the cases of credit scoring, price discrimination, or identification of security risks .
Profiling is being used in fraud prevention, ambient intelligence, and consumer analytics. Statistical methods of profiling include Knowledge Discovery in Databases (KDD).
The technical process of profiling can be separated in several steps:
Data collection, preparation and mining all belong to the phase in which the profile is under construction. However, profiling also refers to the application of profiles, meaning the usage of profiles for the identification or categorization of groups or individual persons. As can be seen in step six (application), the process is circular. There is a feedback loop between the construction and the application of profiles. The interpretation of profiles can lead to the reiterant – possibly real-time – fine-tuning of specific previous steps in the profiling process. The application of profiles to people whose data were not used to construct the profile is based on data matching, which provides new data that allows for further adjustments. The process of profiling is both dynamic and adaptive. A good illustration of the dynamic and adaptive nature of profiling is the Cross-Industry Standard Process for Data Mining (CRISP-DM).
In order to clarify the nature of profiling technologies, some crucial distinctions have to be made between different types of profiling practices, apart from the distinction between the construction and the application of profiles. The main distinctions are those between bottom-up and top-down profiling (or supervised and unsupervised learning), and between individual and group profiles.
Profiles can be classified according to the way they have been generated . On the one hand, profiles can be generated by testing a hypothesized correlation. This is called top-down profiling or supervised learning. This is similar to the methodology of traditional scientific research in that it starts with a hypothesis and consists of testing its validity. The result of this type of profiling is the verification or refutation of the hypothesis. One could also speak of deductive profiling. On the other hand, profiles can be generated by exploring a data base, using the data mining process to detect patterns in the data base that were not previously hypothesized. In a way, this is a matter of generating hypothesis: finding correlations one did not expect or even think of. Once the patterns have been mined, they will enter the loop – described above – and will be tested with the use of new data. This is called unsupervised learning.
Two things are important with regard to this distinction. First, unsupervised learning algorithms seem to allow the construction of a new type of knowledge, not based on hypothesis developed by a researcher and not based on causal or motivational relations but exclusively based on stochastical correlations. Second, unsupervised learning algorithms thus seem to allow for an inductive type of knowledge construction that does not require theoretical justification or causal explanation .
Some authors claim that if the application of profiles based on computerized stochastical pattern recognition 'works', i.e. allows for reliable predictions of future behaviours, the theoretical or causal explanation of these patterns does not matter anymore . However, the idea that 'blind' algorithms provide reliable information does not imply that the information is neutral. In the process of collecting and aggregating data into a database (the first three steps of the process of profile construction), translations are made from real-life events to machine-readable data. These data are then prepared and cleansed to allow for initial computability. Potential bias will have to be located at these points, as well as in the choice of algorithms that are developed. It is not possible to mine a database for all possible linear and non-linear correlations, meaning that the mathematical techniques developed to search for patterns will be determinate of the patterns that can be found. In the case of machine profiling, potential bias is not informed by common sense prejudice or what psychologists call stereotyping, but by the computer techniques employed in the initial steps of the process. These techniques are mostly invisible for those to whom profiles are applied (because their data match the relevant group profiles).
Profiles must also be classified according to the kind of subject they refer to. This subject can either be an individual or a group of people. When a profile is constructed with the data of a single person, this is called individual profiling . This kind of profiling is used to discover the particular characteristics of a certain individual, to enable unique identification or the provision of personalized services. However, personalized servicing is most often also based on group profiling, which allows categorisation of a person as a certain type of person, based on the fact that her profile matches with a profile that has been constructed on the basis of massive amounts of data about massive numbers of other people. A group profile can refer to the result of data mining in data sets that refer to an existing community that considers itself as such, like a religious group, a tennis club, a university, a political party etc. In that case it can describe previously unknown patterns of behaviour or other characteristics of such a group (community). A group profile can also refer to a category of people that do not form a community, but are found to share previously unknown patterns of behaviour or other characteristics . In that case the group profile describes specific behaviours or other characteristics of a category of people, like for instance women with blue eyes and red hair, or adults with relatively short arms and legs. These categories may be found to correlate with health risks, earning capacity, mortality rates, credit risks, etc.
If an individual profile is applied to the individual that it was mined from, then that is direct individual profiling. If a group profile is applied to an individual whose data match the profile, then that is indirect individual profiling, because the profile was generated using data of other people. Similarly, if a group profile is applied to the group that it was mined from, then that is direct group profiling . However, in as far as the application of a group profile to a group implies the application of the group profile to individual members of the group, it makes sense to speak of indirect group profiling, especially if the group profile is non-distributive.
Group profiles can also be divided in terms of their distributive character . A group profile is distributive when its properties apply equally to all the members of its group: all bachelors are unmarried, or all persons with a specific gene have 80% chance to contract a specific disease. A profile is non-distributive when the profile does not necessarily apply to all the members of the group: the group of persons with a specific postal code have an average earning capacity of XX, or the category of persons with blue eyes has an average chance of 37% to contract a specific disease. Note that in this case the chance of an individual to have a particular earning capacity or to contract the specific disease will depend on other factors, e.g. sex, age, background of parents, previous health, education. It should be obvious that, apart from tautological profiles like that of bachelors, most group profiles generated by means of computer techniques are non-distributive. This has far-reaching implications for the accuracy of indirect individual profiling based on data matching with non-distributive group profiles. Quite apart from the fact that the application of accurate profiles may be unfair or cause undue stigmatisation, most group profiles will not be accurate.
In the financial sector, institutions use profiling technologies for fraud prevention and credit scoring. Banks want to minimize the risks in giving credit to their customers. On the basis of the extensive group, profiling customers are assigned a certain scoring value that indicates their creditworthiness. Financial institutions like banks and insurance companies also use group profiling to detect fraud or money-laundering. Databases with transactions are searched with algorithms to find behaviors that deviate from the standard, indicating potentially suspicious transactions.[1]
In the context of employment, profiles can be of use for tracking employees by monitoring their online behavior, for the detection of fraud by them, and for the deployment of human resources by pooling and ranking their skills. [2]
Profiling can also be used to support people at work, and also for learning, by intervening in the design of adaptive hypermedia systems personalizing the interaction. For instance, this can be useful for supporting the management of attention .
In forensic science, the possibility exists of linking different databases of cases and suspects and mining these for common patterns. This could be used for solving existing cases or for the purpose of establishing risk profiles of potential suspects .
Consumer profiling is a form of customer analytics, where customer data is used to make decisions on product promotion, the pricing of products, as well as personalized advertising.[3] When the aim is to find the most profitable customer segment, consumer analytics draws on demographic data, data on consumer behavior, data on the products purchased, payment method, and surveys to establish consumer profiles. To establish predictive models on the basis of existing databases, the Knowledge Discovery in Databases (KDD) statistical method is used. KDD groups similar customer data to predict future consumer behavior. Other methods of predicting consumer behaviour are correlation and pattern recognition. Consumer profiles describe customers based on a set of attributes[4] and typically consumers are grouped according to income, living standard, age and location. Consumer profiles may also include behavioural attributes that assess a customer's motivation in the buyer decision process. Well known examples of consumer profiles are Experian's Mosaic geodemographic classification of households, CACI's Acorn, and Acxiom's Personicx.[5]
In a built environment with ambient intelligence everyday objects have built-in sensors and embedded systems that allow objects to recognise and respond to the presence and needs of individuals. Ambient intelligence relies on automated profiling and human–computer interaction designs.[6] Sensors monitor an individual's action and behaviours, therefore generating, collecting, analysing, processing and storing personal data. Early examples of consumer electronics with ambient intelligence include mobile apps, augmented reality and location-based service.[7]
Profiling technologies have raised a host of ethical, legal and other issues including privacy, equality, due process, security and liability. Numerous authors have warned against the affordances of a new technological infrastructure that could emerge on the basis of semi-autonomic profiling technologies .
Privacy is one of the principal issues raised. Profiling technologies make possible a far-reaching monitoring of an individual's behaviour and preferences. Profiles may reveal personal or private information about individuals that they might not even be aware of themselves .
Profiling technologies are by their very nature discriminatory tools. They allow unparalleled kinds of social sorting and segmentation which could have unfair effects. The people that are profiled may have to pay higher prices,[8] they could miss out on important offers or opportunities, and they may run increased risks because catering to their needs is less profitable . In most cases they will not be aware of this, since profiling practices are mostly invisible and the profiles themselves are often protected by intellectual property or trade secret. This poses a threat to the equality of and solidarity of citizens. On a larger scale, it might cause the segmentation of society.[9]
One of the problems underlying potential violations of privacy and non-discrimination is that the process of profiling is more often than not invisible for those that are being profiled. This creates difficulties in that it becomes hard, if not impossible, to contest the application of a particular group profile. This disturbs principles of due process: if a person has no access to information on the basis of which they are withheld benefits or attributed certain risks, they cannot contest the way they are being treated .
Profiles can be used against people when they end up in the hands of people who are not entitled to access or use the information. An important issue related to these breaches of security is identity theft.
When the application of profiles causes harm, the liability for this harm has to be determined who is to be held accountable. Is the software programmer, the profiling service provider, or the profiled user to be held accountable? This issue of liability is especially complex in the case the application and decisions on profiles have also become automated like in Autonomic Computing or ambient intelligence decisions of automated decisions based on profiling.
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