Helpline Explained

A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.^{[1] [2]} The word hotline is also sometimes used to refer to a helpline.A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.

Services include:

• user assistance, for example computer software support
• telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.

See also

• Telephone counseling
• Hotline
• Single Non-Emergency Number
• Emergency telephone number

External links

• Helpline Database

Notes and References

1. Web site: Definition of Helpline. Dictionary.com. 14 December 2016.
2. Web site: What is a Helpline?. Volunteer Emotional Support Helplines#IFOTES - International Federation of Telephone Emergency Services. 13 January 2017. 30 December 2017. https://web.archive.org/web/20171230141607/http://www.ifotes.org/emotional-support/what-is-a-helpline. dead.