Enterprise relationship management explained

Enterprise relationship management (ERM) is a business method in relationship management.^[1]

See also

• Enterprise feedback management (EFM)
• Business relationship management (BRM)
• Enterprise planning systems

References

Primary sources

• Galbreath, Jeremy. 2002. Success in the Relationship Age: building quality relationship assets for market value creation. The TQM Magazine. 14. 1. 8–24. 10.1108/09544780210413219.
• Inmon, W. H., et al. (2001). Data Warehousing for E-business. John Wiley & Sons, New York, NY
• Kalmbach, Charles, Jr., and Charles Roussel (1999). "Outlook by Issue: 1999, Special Edition: Dispelling the Myths of Alliances". Accenture.com
• Lovallo, Dan . Daniel Kahneman. 2003. Delusions of Success. Harvard Business Review. 81. 7. 56–63. No matter how detailed, the business scenarios used in planning are generally inadequate..
• Normann, Richard, and Rafael Ramirez (1993). "From Value Chain, to Value Constellation: Designing Interactive Strategy". Harvard Business Review on Managing the Value Chain. Harvard Business School Press, 2000, 185–220.
• Torkia, Eric (2005). "Velox ERM: Building an Enterprise Relationship Management Framework". Montreal: UQAM (Université du Québec à Montréal).
• Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton.
• Gretchen Teagarden, Solomon Smith Barney, 2000

Footnotes

Notes and References

1. Web site: RIIM - Relationship Intelligence and Influence Management - Perfluence SA . 2017-02-08 . https://web.archive.org/web/20170211081527/https://www.perfluence.com/methods . 2017-02-11 . dead .