Brand blunder explained

A brand blunder is an error associated with the branding of a product, especially a new product in a new market. Reasons for such slips include the lack of understanding of the language, culture and consumer attitudes in the new market.

There are numerous examples of brand blunders in marketing history; there are also numerous urban legends surrounding brand blunders, where there is little evidence of an actual blunder.

International branding issues

Problems with international product branding are often associated with the process of language localisation, in which the product brand name or advertising slogan carries a different meaning in the language of the target market.[1] In addition to linguistic aspects, issues of cultural sensitivity can affect the success of a brand.[2]

This is a risk faced by companies entering a new market. In international marketing, a brand name must be distinctive and easy to pronounce across multiple markets, but it must not have unintended negative or obscene connotations. This risk is usually mitigated by factoring cultural research into a branding strategy.[3]

True cases

Examples of brand names which have proved unsuitable for use in most English-speaking countries have included:

Brand names and advertising campaigns which have proved controversial throughout their existence have included the following instances:

The internet

The rise of the internet has provided new ways for marketers to interact with the public. The resultant seemingly trial-and-error attempts to capitalize on new technologies have resulted in some of the most public brand blunders in recent memory.

Urban legends

Urban legends about brand blunders are popular, because they use familiar urban legend motifs such as the incompetent corporation or the ignorant foreigner. Often the reality is far less dramatic, and the stories, which are even retold in marketing textbooks as cautionary tales, are rarely backed up by researched data about sales.

It was once believed that Africans were horrified over Gerber baby food. Since food containers in Africa often contain what is pictured on their label, popular lore maintained that Africans thought that jars of Gerber baby food contained ground-up infants.[64]

Swedish vacuum manufacturer Electrolux sold products successfully in the United Kingdom using a slogan produced by the English agency Cogent Elliot: "Nothing sucks like an Electrolux". Although many Americans think this is an example of a blunder,[65] in fact the slang disparagement "sucks", originating in American English, was not current in British English at that time.

Pepsi allegedly introduced their slogan "Come alive with the Pepsi Generation" into the Chinese market. Translated into Chinese, it read "Pepsi brings your ancestors back from the grave".[66] A similar claim has been made for the "Coke adds life" slogan, with the target market listed as anything from Taiwan to Thailand[67] to Japan.[68]

The name Coca-Cola rendered phonetically in Chinese can sound like the words for "bite the wax tadpole" or "mare stuffed with wax" (骒马口蠟). Before marketing in China, the company found a close phonetic equivalent, kěkǒukělè (可口可乐), which roughly means "let your mouth rejoice" or "tasty and enjoyable". It was never marketed by the company using the other phrases, though individual merchants may have made such signs.[69]

External links

Notes and References

  1. Web site: Five big brand translation and localization mistakes that every business can learn from . Digital Doughnut . Communitize Ltd . 28 May 2021 . 18 October 2018.
  2. Web site: Fromowitz . Mike . Hall of shame: More multicultural brand blunders . www.campaignlive.com . 28 May 2021 . 10 February 2017.
  3. Melin. Tracy L.. Ray. Nina M.. Emphasizing Foreign Language Use to International Marketing Students: A Situational Exercise That Mimics Real-World Challenges. Global Business Languages. 1 December 2007. 10. New Initiaitves, Article 3. 19. 21 March 2017.
  4. Book: Elliott . Mark . CultureShock! Belgium: A Survival Guide to Customs and Etiquette . 2010 . Marshall Cavendish International Asia Pte Ltd . 978-981-4484-25-1 . 139–140 . en.
  5. Web site: Ad campaigns that go wrong . SFGATE . 10 December 2023.
  6. Web site: What Forced Rolls-Royce to Rethink The Name "Silver Mist"?. The Sunday Times Driving. 6 June 2014 . 10 December 2023.
  7. Web site: Beach . Hannah . The Hilarious Translation Mistake KFC China Made With Its Slogan . Mashed . 10 December 2023.
  8. Web site: Incubus Shoe . Snopes.com . 16 January 2020 . 26 July 2014.
  9. https://archive.today/20130407211426/http://www.businessweek.com/stories/1997-09-21/weight-watchers-rethinks-its-duchess-of-york-campaign Weight Watchers Rethinks Its Duchess Of York Campaign
  10. https://www.latimes.com/archives/la-xpm-1997-sep-03-fi-28325-story.html Fergie Ads Pulled by Weight Watchers
  11. https://wayback.archive-it.org/all/20081216214240/http://www.snopes.com/rumors/cool.asp Starbucks' 'Collapse into Cool' Campaign
  12. Web site: Ransom-Wiley . James . Potentially offensive DS dictionary set for release . joystiq.com . 16 January 2020 . https://web.archive.org/web/20071221114520/http://www.joystiq.com/2005/08/18/potentially-offensive-ds-dictionary-set-for-release/ . 21 December 2007 . 18 August 2005 . dead.
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  14. https://www.theguardian.com/technology/gamesblog/2006/jul/05/sonyadcasues Sony ad provokes race accusations
  15. https://archive.today/20130403062234/http://blogs.cofc.edu/thelilitheffect/2011/02/15/is-this-offensive-to-you Is this offensive to you? The Lilith Effect
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  19. https://web.archive.org/web/20100821143529/http://www.automotorsport.se/nyhetsmall.asp?version=3996 Fitta blev dyr affär för Honda
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  26. Web site: Chan. Yuen. IKEA Toy Wolf Becomes Unlikely Anti-Government Symbol in Hong Kong. Huffington Post. 9 December 2013. 11 December 2013.
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  35. Web site: Apple's Siri is Apple's buttocks in Japan. Matyszczyk. Chris. CNET. en. 13 October 2019.
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  42. Web site: Siap Bang Jago: Dikenal Sebagai Meme, "Bank Jago" Ternyata Betulan Ada!. Andreas. Kevin. USS Feed. 5 October 2020 . id. 5 April 2022.
  43. News: Adidas apologises for 'you survived Boston Marathon' email . BBC News . 19 April 2017.
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  45. Web site: Telaso 30W LED Flood Light, 2 Packs IP66 Waterproof, 2700Lm Outdoor Super Bright Security Lights, 6000K Daylight White, 240W Equivalent,120 Beam Angle Backyard Lights for Party, Garden, Lawn, Yard . Amazon. 11 April 2022.
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  61. News: Pedobear comparison prompts Nestle to pull Instagram photo for Kit Kat. Jul 20, 2012. Los Angeles Times. Oct 8, 2022.
  62. Web site: 9 September 2014 . DiGiorno Accidentally Tried To Advertise Their Pizza In A Hashtag About Domestic Violence . 12 April 2022 . BuzzFeed News.
  63. Web site: 21 February 2020 . 'Snoopy' Trends On Twitter After "Racist" Franklin Armstrong Tweet Angers Charlie Brown Fans . Newsweek.
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  74. http://www.huffingtonpost.com/paul-krassner/the-ice-cream-for-pedophi_b_19715.html The Ice Cream For Pedophiles
  75. http://www.museumofhoaxes.com/hoax/weblog/comments/lickable_breyers_ad 'Lickable' Breyers Ad
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