| Proximus Group | |
| Native Name: | Proximus NV/SA |
| Logo Alt: | The logo of Proximus |
| Type: | Public |
| Traded As: | BEL 20 component |
| Foundation: | 19 July 1930 (as RTT) |
| Location: | Brussels, Belgium |
| Key People: | (CEO) Stefaan De Clerck (Chairman) Petra De Sutter (minister) |
| Industry: | Telecommunications |
| Products: | Fixed line and mobile telephony, internet, digital television, IT services |
| Revenue: | €6.048 million (2023) |
| Net Income: | €357 million (2023) |
| Num Employees: | 11,654 (2023)[1] |
| Owner: | Belgian Government (53.51%) |
The Proximus Group is a provider of digital services and communication solutions operating in Belgium and international markets. In Belgium, the company offers its main products and services under the brands Proximus, Scarlet, and Mobile Vikings. The Group also operates in Luxembourg as Proximus Luxembourg SA, with the brandsTango and Telindus Luxembourg, and in the Netherlands as Telindus Netherlands. Internationally, activities are carried out by BICS and Telesign.[2] Proximus Accelerators is the ecosystem of IT partners Be-Mobile, ClearMedia, Codit, Davinsi Labs, Proximus Spearit [3] and Telindus.
Since 31 December 2023, 53,51% of the Proximus Group is owned by the Belgian State. Proximus owns 4,56% of its own shares, and the remaining 41,93% are free tradable on the market.
The Belgian telegraph services installed a telephone line in parliament in 1879, marking the start of telephony in the country. Subsequently, private entrepreneurs applied to operate telephone networks in various Belgian cities, leading to the establishment of a legislative framework by the government to regulate telephony. By 1896, the entire telephone sector came under government ownership.[5]
By 1913 the most railway stations and post/telegraphoffices had a public telephone booth.
During World War I, telecommunications in Belgium came to an abrupt end due to the financial dependence of the state-owned company. The damage and dismantling of networks during the war required massive investments. On 19 July 1930, the RTT[6] was founded, the Belgian national telegraph and telephone company. Increasingly, people started using telephones at home.
Through the RTT, the government invested huge sums in the Belgian telephone network. A growing portion of the population, from various social classes, now had access to telephony.
At the same time, another phenomenon emerged, which soon became a heavy burden for the company. During the economic crisis of the 1930s, the government used RTT in its industrial and employment policies. By forcing complete automation of the Belgian telephone network, the government tried to reduce the high unemployment rate in the sector. This strongly restricted the autonomy of the RTT.
The 1930 law clearly stated that the company could independently design and implement an investment program. However, by imposing its employment policy, the government directly contradicted the basic principle of the law. This led to a structural problem at the RTT soon after the war.
Immediately after World War II, the RTT faced significant damage and partial dismantling of its networks. To quickly revive the sector, the government decided to provide financial assistance. During this period, the demand for telecommunication services increased rapidly. The number of subscribers grew immensely: from about 350,000 in 1946 to 522,000 in 1951, to over a million in 1965.[7] This growth in the customer base led to a high pace of investment, making RTT a leader in technological and social development by the end of the 1960s.
However, this expansion policy also had a downside. From the late 1960s, debts began to accumulate. The economic crisis gripping the world from 1973 onwards did not help. Furthermore, the company was caught up in a corruption scandal: the RTT scandal. The company's financial situation only worsened and, from the mid-seventies, the RTT was forced to cut costs.
Throughout the 1980s, the conviction grew that the telecommunications sector would become one of the key development poles of the late twentieth century. Thus, from 1981 onwards, the RTT launched a major reorganisation to solve certain structural issues of the company.
In 1987, another player entered the scene: the European Commission introduced its Green Paper on the development of the common market for telecommunications services and equipment, focusing on market liberalisation. This Green Paper formed the basis of the Belgian Law of 21 March 1991, which created a new type of government-owned company with greater autonomy. The Belgian telecommunications sector was reorganized, and in 1992, the RTT was replaced by Belgacom PLC, an autonomous public-sector company. The company and the state entered into a management contract that ensured the provision of certain public services and granted the company more autonomy than was stipulated in the 1930 Act.
From 1994 onwards, European convergence processes were accelerated. The European Commission stated in a new Green Paper that network operation and telephony should also be open to competition. Belgacom PLC evolved into a company limited by shares under public law. On 1 July 1994, Belgacom launched the Proximus mobile network,[8] entrusted to a subsidiary, Belgacom Mobile. Belgacom remained a 75% shareholder, with the remaining 25% owned by Air Touch (which became Vodafone in 1999).
In 1996, the Belgian government sold 50% minus 1 Belgacom share to the ADSB Telecommunications consortium. This consortium consisted of Ameritech (SBC), Tele Danmark, and Singapore Telecom, along with three Belgian financial institutions: Sofina, Dexia, and KBC.
In 1997, a carrier and wholesale department called Belgacom International Carrier Services (BICS) was born. With the complete liberalisation of the telecom market on 1 January 1998, Belgacom acquired Skynet, the first internet access provider in Belgium and one of the largest web portals in the country. Its internet activities were integrated into the Belgacom brand, which launched ADSL in the Belgian market. In 2000, BICS opened offices in Asia/Oceania, America, and the Middle East. In 2001, it launched its mobile offering.
In 2001, the BeST plan was introduced with the aim of restructuring the company by dividing it into four business units. Belgacom also divested certain activities, such as Belgacom France, Ben, its security activities, and the French activities of Infosources. The consequences of the BeST plan for the staff became apparent in 2002: a lot of employees were offered options to quit, work part-time, or retrain.
In an increasingly open market where competition was becoming more aggressive, Belgacom decided in 2003 to radically change its image. A new logo, new colours, and a desire to be closer to the customer were intended to bring a new momentum. These radical changes in the company's philosophy foreshadowed the operator's initial public offering (IPO). On 22 March 2004, Belgacom was listed on the stock market for the first time. The Belgian government remained the majority shareholder with 50% + 1 of all shares, while the ADSB consortium sold all its shares.
The IPO enabled the Belgian operator to release significant resources to finance its ambitions: offering fixed internet access via broadband or fibre optic (through the Broadway project).
2004 also saw the operator conducting the first tests of digital television in a few hundred households, aiming to tap into new revenue streams in a market where competition with triple-play packages (television, telephony, and internet) like IPTV was intensifying.
In 2005, Belgacom and Swisscom Fixnet signed an agreement to merge their international carrier activities to consolidate their position in the international market. Belgacom TV was launched in the Belgian market, acquiring broadcasting rights for Belgian football for three seasons. Belgacom introduced Belgium's first digital TV service via ADSL, expanding its services to include fixed telephony, mobile telephony, high-speed internet, and television. This move aimed to diversify revenue streams amidst declining profit margins in its other activities. Additionally, in 2005, Proximus became the first mobile telephony provider in Belgium to offer 3G services to the public.
In 2006, Belgacom acquired Telindus, enhancing its range of ICT services and network integration solutions tailored for businesses and professionals. Belgacom also completed the acquisition of the remaining 25% stake in Proximus from Vodafone and acquired Euremis, a provider of mobile CRM solutions catering to companies in the fast-moving consumer goods (FMCG) and pharmaceutical sectors. In April 2007, Proximus and Belgacom introduced their initial bundled offerings, referred to as 'packs'. Furthermore, Belgacom focused on advancing its digital television services during this period.
In 2008, Belgacom initiated the acquisitions of Scarlet and Tele2 Luxembourg. Belgacom acquired Scarlet NV,.[9] In June 2008, the provider also acquired Tango from Tele2, an operator active in Luxembourg and Liechtenstein.
In 2010, Belgacom Group completed the full integration of its subsidiaries Belgacom Mobile SA/Proximus, Telindus NV, Telindus Sourcing SA, the activities of Belgacom Skynet SA, and the Belgian activities of Telindus Group NV into Belgacom SA to form a single legal entity. Partnerships were also signed with Jinni, In3Depth, Blinkx, and OnLive to further develop the Belgacom TV entertainment platform. Additionally, FON, the largest Wi-Fi community worldwide, became a partner.
After several incidents, CEO Didier Bellens was fired in 2011. Ray Stewart and Stefaan De Clerck were appointed temporary CEOs until a new CEO was found.
In 2011, Belgacom introduced Belgacom TV Everywhere, enabling customers to access Belgacom TV across various devices such as TV, PC, tablet, and smartphone through Wi-Fi and 3G connectivity. Additionally, Belgacom established an exclusive partnership with Deezer to enhance its content library with music streaming services. BICS initiated a roaming hub contract with MTN Group, the largest mobile operator in Africa and the Middle East. Concurrently, Telindus launched the Telindus Telecom brand, focusing on providing connectivity and data centre solutions for the business and professional sectors.
In 2012, Proximus inaugurated Belgium's first 4G network, while Tango replicated the same in Luxembourg. Belgacom introduced Internet Everywhere, an integrated solution catering to both home and mobile internet needs. Belgacom Group also acquired The Phone House chain of stores that year.[10]
In 2013, Proximus unveiled new mobile pricing plans tailored to different types of phones: Smart for smartphone users and Easy for customers using classic mobile phones. Belgacom acquired significant spectrum for the 800 MHz frequency band to advance its 4G capabilities. Through Home&Care, the company provided security solutions enabling customers to remotely monitor their homes via smartphones or tablets. Meanwhile, Scarlet introduced TRIO, a triple-play package combining fixed telephony, broadband internet, and TV services.
In the same year, Belgacom, along with other telecommunications operators and Belgian banks, formed Belgian Mobile Wallet NV, a collaborative initiative aimed at creating a Belgian mobile payment solution named Sixdots. The objective was to promote the use of smartphones for payments instead of traditional bank cards and card readers. Despite efforts, the project faced challenges and was halted in 2015.
On 9 January 2014, Dominique Leroy was appointed as the new CEO and chairwoman of the executive committee of the Proximus Group for a period of 6 years. Leroy focused on enhancing the company's offerings and prioritised growth through her Fit for Growth strategy.
In 2014, it was decided to gradually phase out the Belgacom brand name. Starting from autumn 2014, Proximus became the new commercial name for all fixed, mobile, and IT products, while other brands such as Scarlet remained intact.
During the same year, Belgacom introduced Personal Cloud, enabling customers to securely store their documents with access from various devices including PC, laptop, tablet, smartphone, or Proximus TV. This facilitated easier sharing of content with family and friends and on social media platforms.
TV Replay was launched, allowing customers to rewind up to 36 hours on popular linear TV channels. Through partnerships with companies like Apple and Samsung, customers gained access to a wide range of mobile devices. Additionally, a partnership with Netflix enabled customers to stream Netflix directly through Proximus TV. The company also pioneered innovative 4G technology deployment in Belgium, starting with roll-outs at the Belgian coast and major cities, including Brussels.
In April 2015, shareholders approved changing the company name from Belgacom to Proximus, effective from 22 June.[11]
In 2016, Proximus established a unique Smart Mobility company named Be-Mobile. Commercial offerings were revamped with the introduction of new all-inclusive products: Tuttimus for residential customers and Bizz All-in for small businesses. Proximus invested in Citie, a smart retail platform supporting the local economy and facilitating closer interaction between merchants, shoppers, and local governments. In December 2016, Proximus announced Fibre for Belgium, a three billion euro investment plan aimed at delivering high-speed internet to residents and businesses. Proximus also introduced HD voice calls via 3G and 4G on mobile phones and conducted successful tests for the next generation mobile networks (4.5G and 5G).
Fibre for Belgium was deployed in 2017 for the first time in seven cities. Proximus extended its partnership with Vodafone for Belgium and Luxembourg, and acquired Davinsi Labs, enhancing its presence in the cybersecurity market. Starting from 12 June 2017, Proximus customers were able to surf, call, and text within the European Union without additional charges. The MyProximus app was launched, and Proximus acquired application developer Unbrace. Additionally, BICS completed the acquisition of Telesign, a communication platform and service company in the US. On 29 December 2017, Proximus discontinued its telegram service after over 150 years.
In 2018, Proximus acquired Umbrio to bolster its position in the expanding IT, network, and analytics market. The Dutch company ION-IP was also acquired to invest in the emerging Benelux Managed Security Market. Proximus successfully completed the acquisition of CODit and secured a commercial Fibre-to-the-Business wholesale deal with telecom operator Destiny. 2018 saw the first successful 5G outdoor trial in Belgium with Huawei, and the launch of the NB-IoT network for connecting digital gas and electricity meters for Fluvius.
Meanwhile, major Belgian banks and mobile operators, including Proximus, introduced Itsme. This digital identification app enables Belgian citizens to log in and verify their identities with government agencies, banks, insurers, and other private companies.
In 2019, Proximus unveiled the #shifttodigital strategy, aimed at expediting transformation efforts to ensure the company's continued relevance in the Belgian market and safeguard its future. The strategy encompassed both operational enhancements and a social component, which sparked strikes and protests among some members of the workforce. Following extensive negotiations, an agreement was reached between management and trade unions, subsequently approved by the board of directors.
The brand promise "Think possible" was also launched in 2019, and the digital TV platform Proximus TV was rebranded as Proximus Pickx. Proximus and Orange Belgium collaborated under the name MWingz.[12]
In September 2019, Proximus announced that Dominique Leroy had decided to leave the company on 1 December due to international career plans. CFO Sandrine Dufour temporarily took over as CEO. Guillaume Boutin was appointed as the new CEO on 1 December 2019. He had been with Proximus since August 2017 as Chief Consumer Market Officer.
Together with DPG Media and Rossel, Proximus launched a digital press offering called My e-Press[13] and entered a partnership with construction firm Besix for smart buildings. The first 5G demonstrations focused on live video streaming, industrial robots, drones, virtual reality, and cloud gaming.
In February 2020, Proximus and the Port of Antwerp signed a Memorandum of Understanding for the project "The Digital Schelde" to prepare the port's digital transformation by developing a private 5G network. In March, CEO Guillaume Boutin presented his new strategy #inspire2022.The long-term plan is based on four strategic pillars: the deployment of fixed and mobile gigabit technologies, the transformation into a digital native company, the development of partnerships and ecosystems, and a strengthened focus on sustainable and digital business operations.
Simultaneously, the company announced its intention to significantly accelerate the rollout of the fibre optic network through joint venture agreements with EQT and Eurofiber. It was deployed in sixteen cities in December 2020: Aalst, Antwerp, Brussels, Charleroi, Ghent, Hasselt, Kortrijk, Knokke-Heist, Leuven, Liège, Mechelen, Namur, Ostend, Sint-Niklaas, Roeselare, and Vilvoorde.
Proximus launched the first 5G network in Belgium and also introduced "Flex" to the market, a new range of packages. An agreement was reached with Eurofiber and DELTA Fiber to expand and accelerate the rollout of the fibre optic network in Belgium. In June 2020, Proximus entered into a strategic partnership with Belfius to establish a neobank - a fully digital internet bank named Banx.[14] Proximus Codit and Unbrace merged and an agreement was reached with Disney+.
In 2021, Proximus provided COVID-19 vaccination centres with connectivity, IT support and advanced IoT solutions to monitor vaccine temperatures. Proximus also acquired Mobile Vikings while Banx, the digital sustainable banking app, entered the Belgian market. The teleconsultation app Doktr was launched, and DigitAll members signed the Digital Inclusion Charter. Antonietta Mastroianni, Chief Digital & IT Officer, and Mark Reid, Chief Financial Officer, joined the executive committee.
BICS entered into new partnerships with Microsoft Azure and Google Cloud and was further expanding existing partnerships with Amazon Web Services.
Telesign, in turn, announces its intention to go public and launches its Messaging API. The anti-fraud capabilities of its Score product have been enhanced, resulting in improved fraud detection accuracy and a significant decrease in the occurrence of false positives.
In 2022, approximately 1.28 million households and businesses have access to fibre connectivity. Proximus has forged partnerships with Odoo to support small and medium-sized enterprises (SMEs) in their digitalisation efforts, as well as with Microsoft to collaborate on the development of sovereign cloud solutions. Additionally, Proximus has established Proximus Ada, a centre of excellence focused on artificial intelligence and cybersecurity.
Proximus has achieved recognition as the first BEL20 company to receive scientific validation for its environmental objectives through the SBTi (Science Based Targets initiative), aligning with its new 'Net-Zero Standard'.
In October of this year, Proximus becomes a partner of Living Tomorrow's Innovation Campus 2030, where visitors can glimpse into the future of living and working.
The teleconsultation app Doktr and AG, a leader in collective health insurance in Belgium, collaborate to promote the accessibility of digital consultations.
In March 2023, Proximus and Google Cloud announce that they will offer sovereign cloud services in Belgium and Luxembourg. This five-year partnership aims to provide a disconnected cloud solution to governments, regulated enterprises, and international organisations in Europe.
Starting from July 2023, the name of Proximus Enterprise changes to Proximus NXT. Proximus NXT remains focused on the business market, delivering services through fibre and 5G networks with an ecosystem of partners.
Also in July, Proximus increases the speed of its fibre products and launches 10 Gbps technology nationwide. The Multigig technology is now available in all areas with fibre coverage. Existing fibre customers automatically receive higher speeds.
Proximus extends its agreement with UEFA regarding the broadcasting of Champions League matches via Pickx Sport or All Stars & Sports until 2027.
In mid-December, the Flemish Government takes the initiative to facilitate investments in technological and innovative solutions for societal challenges by establishing the private limited company 'Flanders Technology and Innovation'. Proximus, along with Brussels Airport Company, KBC, COI, Cronos, Cegeka, and Telenet, supports this project. The non-profit association 'Flanders Technology International' owns the name and brand.
Proximus is the primary brand of the Proximus Group. The current Proximus brand consolidates older brands such as Proximus Mobile (formerly Belgacom Mobile) and Proximus TV (formerly Belgacom TV).
Proximus NXT aims to focus on fibre and 5G networks within the business world in the Benelux region. This is achieved through an ecosystem of partners and solutions in the realms of sovereign cloud and cybersecurity.
Scarlet was founded in 1992 in the Netherlands. It has established itself as a no-nonsense brand for customers seeking competitive prices or looking for ways to consume more consciously.
Mobile Vikings has a strong customer base of digital natives. In June 2021, Proximus receives approval from the Belgian competition authority for the acquisition of Mobile Vikings, which includes the Jim Mobile brand.
Proximus Media House is the Proximus Group's partner for editing and broadcasting (live) productions and media activities on every platform. PmH fully manages the digital channels Pickx, Pickx+, Pickx+ Sports, and Pickx Live.
Connectimmo is the real estate arm of the Proximus Group. It manages the commercial, financial, legal, and technical aspects of the Proximus Group's real estate portfolio (comprising more than 1000 buildings/sites).
Doktr [15] enables hybrid healthcare through video consultation. The company is supported by Proximus, Solidaris/Socialist Mutualities, and Mutualité Chrétienne/Christian Mutualities. It provides the opportunity to consult a doctor via smartphone, either your own GP (if available on the platform) or another accredited physician.
Proximus Ada is a Belgian centre of excellence that combines artificial intelligence and cybersecurity.
Ads & Data is a collaboration between Proximus/Skynet, Pebble Media, Telenet/SBS, and Mediahuis. They aim to bring advertisers closer to their customers and their customers' needs.
Tango is the brand under which the Proximus Group markets its products and services in Luxembourg. The company specialises in fixed and mobile telephony, internet, and television services for individuals and small businesses with fewer than 10 employees.
Telindus was acquired by Belgacom in 2006. In 2010, Belgacom ceased Telindus' activities as a separate legal entity and incorporated them into Belgacom SA. The Telindus brand name is still used in Luxembourg and the Netherlands.
BICS (Belgacom International Carrier Services)
BICS (Belgacom International Carrier Services) was founded in 2005 as a joint venture between Belgacom,Swisscom Fixnet and MTN Group. BICS is a company with global telecom operations, one of the leading voice carriers worldwide, and a provider of mobile data services on a global scale. BICS aims to enable connectivity between people, applications, and things, wherever they may be.
Telesign is a company specialised in digital identity services and authentication. It offers solutions for security, fraud detection, compliance, reputation scoring, and secure communication.
As of 2023, the Proximus Group consists of nine separate units: the CEO's department, Consumer Market, Enterprise Market, Corporate Affairs, Network & Wholesale, Customer Operations, Human Capital, Digital & IT, and Finance.
Financial data in millions of euros:
| Total revenue before non-recurring items | 6462 | 6318 | 6112 | 6012 | 5873 | 5802 | 5829 | 5697 | 5481 | 5579 | 5914 | 6048 | |
| Net income | 712 | 630 | 654 | 482 | 523 | 522 | 508 | 373 | 564 | 443 | 450 | 357 |
|
| |||||||||||||||||||||||||||||||||||||||||||||||||||
See main article: Operation Socialist. In 2012/2013, Belgacom is hacked by the British intelligence agency GCHQ. Information, leaked by whistleblower Edward Snowden in 2013, reveals that the British intelligence agency is behind the cyberattack Operation Socialist which infiltrated the computer network of Belgacom using Regin malware. The hack makes the company realise the importance of maintaining a constant focus on cybersecurity. In 2020, Proximus invests 7.5 million euros in its Corporate Cyber Security Program, and in 2022, Proximus Ada[16] is established, a new subsidiary dedicated to AI and cybersecurity.