Waitrose Explained

Waitrose Limited
Type:Subsidiary
Foundation:1904
Founder:Wallace Waite
Arthur Rose
David Taylor
Location City:Bracknell
Location Country:England
Locations:329 (April 2023)
Area Served:United Kingdom
Industry:Supermarket
Products:Food
Services:Supermarkets
Online shopping
Revenue: £6.984 billion (2022)[1]
Operating Income: £1.02 billion (2022)
Num Employees:52,590 (2018)[2]
Parent:John Lewis Partnership

Waitrose & Partners is a British supermarket chain, founded in 1904 as Waite, Rose & Taylor, later shortened to Waitrose. In 1937, it was acquired by the John Lewis Partnership, the UK's largest employee-owned business, which continues to operate the brand.[3] The company's head offices are in Bracknell, Berkshire.[4]

As of April 2023, Waitrose & Partners operates 329 shops across Great Britain and the Channel Islands, including 65 "little Waitrose" convenience shops.[5] They also export products to 52 countries and have locations in the Middle East.[6]

Known for its "upmarket" reputation, as described by The Daily Telegraph and The Guardian, Waitrose has been positioned as a premium supermarket. However, former managing director Mark Price has noted that its prices are competitive with those of Tesco, a mid-market chain.[7] [8] [9] The company holds a royal warrant to supply groceries, wine, and spirits to King Charles III.[10] [11]

History

Founded in 1904 by Wallace Waite, Arthur Rose and David Taylor, Waitrose & Partners began as a small grocery, Waite, Rose & Taylor, in Acton, West London.[12] In 1908, two years after David Taylor had left the business, the name "Waitrose", from the remaining founders' names, was adopted.[13] In 1937, the company, consisting of ten shops and 160 employees, was taken over by the John Lewis Partnership. In 1944, the partnership purchased the South Essex grocery business Schofield and Martin, which had 12 shops in its chain.[14]

In 1955, the chain opened its first Waitrose supermarket in Streatham, London, and continued to expand throughout London and the South East of England during the 1960s. In the 1970s, Waitrose opened branches in Hampshire, Bedfordshire, Essex and Cambridgeshire. On 16 June 2016 the shop's most southerly branch opened in Truro, Cornwall.[15]

In the early 21st century, Waitrose continued its expansion, which included purchasing shops from Somerfield,[16] Morrisons[17] and Woolworths.[18]

In 2009 the firm signed a deal with Alliance Boots which allowed Boots to operate branded pharmacies in Waitrose shops and Boots shops to sell Waitrose food products.[19] The partnership between the companies ended in 2012 having been deemed unsuccessful, which led to Boots replacing Waitrose products with items from Irish retailer Musgrave's SuperValu chain.[20]

Profitability issues at the end of the decade resulted in John Lewis announcing the closure of five Waitrose shops in 2018 and the sale of a further five Waitrose shops to other retailers in 2019.[21]

Brand and marketing

Waitrose sponsored Reading Football Club from 2008 to 2015,[22] and the England cricket team for three years from 2013 to 2016.[23]

In March 2010, Waitrose released a series of adverts, in print, online, and on national television, featuring celebrity chefs Delia Smith and Heston Blumenthal.[24]

Waitrose Duchy Organic

See main article: Waitrose Duchy Organic. In 1983 Waitrose became the first major supermarket chain to sell organic food, and by 2008 it had an 18% share of the organic food market. In September 2009, Duchy Originals, the struggling organic food business started by King Charles III was rescued by Waitrose, which agreed to an exclusive deal to stock the range, and to pay a small fee to his charity. In return, Prince Charles visited Waitrose shops and dined with senior Waitrose executives and their spouses.[25] In August 2010, the Duchy range was relaunched with many new lines under the Duchy Originals from Waitrose (later Waitrose Duchy Organic) brand.[26]

Product ranges

myWaitrose loyalty card

In late 2011 the supermarket introduced its first loyalty card scheme, myWaitrose. It differed from supermarket loyalty schemes like Tesco Clubcard and Nectar, giving cardholders access to exclusive competitions and offers instead of allowing them to collect points.[32]

It later began to give cardholders 10% off selected products, as well as free tea or coffee in store and money off their shopping for purchasing selected newspapers.[33] Former Managing director Mark Price has said that this offer has made Waitrose the second largest provider of coffee in the UK, calling it a "phenomenal" response that showed other schemes offering the different system of loyalty points to be meaningless. He told The Daily Telegraph: "Giving free coffee or free newspapers is disruptive to the market, but I think that is what customers want, I don't think they want a point. I mean, what is a point? I think it's meaningless. It doesn't have the richness, it doesn't have the affinity you can gauge if you engage with your customers in a different way. It is about what do consumers value today, not what did they value historically. So green shield stamps, or points, were a response to what happened post-war...I just don't think that is where the world is now."[34]

The Daily Telegraph also later reported that Waitrose has faced "complaints from disgruntled middle-class shoppers who claim its free coffee offer is attracting the wrong kind of customer".[35]

Price matching

In 2010, Waitrose began a price guarantee, matching prices of 1,000 items with Tesco. In 2012, it extended this campaign to 7,000 items.[36]

Waitrose Kitchen magazine

In February 2015, Waitrose Kitchen magazine included an advertising pamphlet, "Taste of Israel", submitted by the Israeli government, in which traditional Arabic foods were referred to as Israeli. The advert prompted a social media backlash against Waitrose.[37]

Corporate practices

See main article: John Lewis Partnership. Waitrose and its related brands are owned by the John Lewis Partnership (JLP), which is itself owned by its employees, referred to within the organization as "partners."[38] Employee shares are held in trust by the Partnership—their shares cannot be sold by the individual partners. The partners' economic rewards are achieved through the payment of bonuses, based on the JLP's annual profits.[39] As such, they receive certain benefits, most notably the Partnership bonus, usually around 10–20% of a Partner's yearly salary in a lump sum paid in March (the highest bonus percentage in recent years has been 20%).[40] However, during the COVID-19 pandemic, Partnership bonus was suspended in both the 2020 and 2021 financial years, angering many Partners as they felt their hard work was not recognised.[41]

Waitrose donates a portion of its profits to a group of charities on a proportional basis, whilst individual Waitrose branches manage their own charitable donations and local decisions are made on which charities are to be supported. This is a system called "Community Matters", where customers are invited to choose to whom they want money to be donated.[42]

The supermarket launched the Waitrose Foundation in 2005, providing funds for education, worker facilities, and health services among other things for fruit growers in South Africa. This was expanded to Ghana and Kenya in 2009.[43]

Shops

Traditionally, Waitrose branches were largely concentrated in the south-east of England and Greater London; even as recently as 2003, its northernmost English branch was in Newark-on-Trent, Nottinghamshire.[44] However, the company's expansion northwards and into Scotland since the mid-2000s has changed this significantly: the most northerly Waitrose shop is now located in Stirling, which opened in January 2013. Waitrose opened its 300th shop in Helensburgh on the River Clyde on 23 October 2013.[45]

Waitrose shops vary considerably in size. For example, the smallest branch, little Waitrose at King's Cross station, London,[46] occupies only 2500square feet of retail space.[47]

Some Waitrose shops incorporate an in-house restaurant selling hot and cold food sourced in the main from the shop. The myWaitrose card, which customers can obtain online, offers free hot drinks from the store's self-service machines with a purchase of goods; this was withdrawn due to the COVID-19 pandemic but as of February 2023 the coffee offer has returned.[48] [49]

Internationally, Waitrose holds a licensing agreement with Spinneys of Dubai, United Arab Emirates, which operate two purpose-built branches, of which the first opened in the Dubai Mall in October 2008.[50] In the United Arab Emirates, it is an official grocery supplier to the royal family, the House of Maktoum.[51]

Convenience shops and little Waitrose

Announcing its foray into the convenience sector in July 2008,[52] Waitrose opened its first convenience shop in Nottingham in December of that year.[53] In September 2009, it was announced that a large scale rollout of the concept was planned, opening up to 300 shops in 5 to 10 years. The new arm will operate in a two-tier environment, with the majority of sites expected to trade from 2500to and some trading from a larger 5000to floor plate.[54] A trial of a 'little Waitrose' fascia on smaller floor plate shops may yet lead to brand differentiation of some or all of the convenience estate.[55]

Shell operates a series of Little Waitrose stores at selected petrol stations in the UK.[56]

Welcome Break

In May 2009, Waitrose started a franchise deal with the motorway service station operator Welcome Break.[57]

Closed / sold stores

Waitrose closed four convenience shops and one supermarket in the UK in 2018.[58] This was followed by the announcement of twelve further store closures in 2019.[59] [60] In September 2020, a further four stores, Caldicot, Ipswich, Shrewsbury and Wolverhampton, were announced as closing, the latter having been sold to Tesco.[61]

2014

2015

2016

2017

2018

Spring 2019

Autumn 2019

Spring 2020

Autumn 2020

2022

Online presence

Ocado

In April 2000, the online food retailer Ocado was launched, with the Ocado service being only available in certain areas of Britain. John Lewis Partnership came on board as a principal supplier and part owner in October 2000, although the relationship between the two began formally in January 2002. In August 2020, Waitrose announced they would cease operations with Ocado, which ended on 1 September 2020. Ocado partnered with Waitrose's rival store Marks & Spencer.[63] Arrangements were amended in 2010 to a ten-year agreement to supply products to Ocado.[64] In February 2011, John Lewis Pension trust divested itself of its Ocado shares.[65]

Waitrose.com

Waitrose operates its own delivery service, Waitrose.com (previously WaitroseDeliver), which originally was only available in certain shops, delivering goods ordered through the internet and serviced from the local branch. Not to be confused with Ocado, which is an unrelated business, which formerly had a licence to distribute Waitrose items until 1 September 2020, when Waitrose ended its relationship with Ocado, to instead operate deliveries solely by itself from centralised fulfilment centres.[63] As well as ordinary online groceries shopping, Waitrose.com also hosts the online ordering system for Waitrose's special order food and cakes service "Waitrose Entertaining". Waitrose became the first supermarket to abolish all delivery charges as of May 2009.[66]

In October 2011, Waitrose opened a "Dotcom Fulfilment Centre" in Acton, West London, less than two miles from its original shop. The shop employs over 200 Partners and provides Waitrose internet food deliveries for most of west and central London from a dedicated site. The shop, whilst not open to the public, is laid out in a similar manner to a regular shop and even offers service counter lines, much like a normal Waitrose supermarket.[67]

In March 2020, Waitrose announced that it was to add its Waitrose.com online delivery service to 24 more of its stores across the UK in preparation for its split with Ocado in September 2020.[68]

Awards and acclaims

Waitrose has received a number of awards. Its wines have been given awards by Decanter magazine and the International Wine and Spirit Competition.[69] [70] The supermarket chain has also received awards for its retail service, including awards from Which? magazine.[71] [72] [73] [74] [75] [76] [77] Compassion in World Farming and the RSPCA have given Waitrose awards for animal welfare.[78] [79]

See also

Notes and References

  1. Web site: Annual Report for the year ended 31 January 2022 . John Lewis Partnership . 10 April 2023. 99.
  2. Waitrose shed more than 3,700 staff last year, accounts show. The Grocer. Alec . Mattinson. 4 May 2018.
  3. Web site: John Lewis Partnership - Who We Are . 2024-08-08 . www.johnlewispartnership.co.uk.
  4. Web site: Head Office Location . dead . https://web.archive.org/web/20110805113219/http://www.johnlewispartnership.co.uk/about/waitrose/head-office-location.html . 5 August 2011 . John Lewis Partnership . Waitrose head office Waitrose Limited Doncastle Road Southern Industrial Area Bracknell Berkshire RG12 8YA.
  5. Web site: John Lewis Partnership - Who we are . 20 April 2023 . John Lewis Partnership.
  6. Web site: Waitrose . dead . https://web.archive.org/web/20181229154022/http://www.johnlewispartnership.co.uk/about/waitrose.html . 29 December 2018 . 27 December 2017 . John Lewis Partnership . John Lewis Partnership plc.
  7. News: Ruddick . Graham . 27 December 2013 . Changing the 'upmarket' perception of Waitrose . subscription . live . https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10538240/Changing-the-upmarket-perception-of-Waitrose.html . 12 January 2022 . 8 January 2014 . . London.
  8. News: Wood . Zoe . 29 June 2011 . Waitrose or Lidl? Shoppers in a divided Britain compare supermarkets deals . 8 January 2014 . The Guardian . London.
  9. News: 18 September 2013 . Supermarket wars: Now upmarket Waitrose wants to open branch in Stoke Newington . 8 January 2014 . Hackney Citizen.
  10. News: Womack . Sarah . 2 December 2002 . Waitrose awarded a royal warrant . subscription . live . https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/news/uknews/1416965/Waitrose-awarded-a-Royal-Warrant.html . 12 January 2022 . 25 February 2009 . The Daily Telegraph . London.
  11. Web site: The Waitrose Press Centre Another Royal Warrant for Waitrose . dead . https://web.archive.org/web/20120305030648/http://www.waitrose.presscentre.com/Press-Releases/Another-Royal-Warrant-for-Waitrose-69d.aspx . 5 March 2012 . 25 December 2012 . Waitrose.presscentre.com.
  12. Web site: Company History . Waitrose . 25 February 2009.
  13. Web site: Founders . Ciao . 25 February 2010 . https://web.archive.org/web/20100710063357/http://www.ciao.co.uk/Waitrose_Shop__82235 . 10 July 2010 . dead .
  14. Web site: Acquisition of small food chains by Linda Moroney – Waitrosememorystore.co.uk. 31 March 2016.
  15. News: 'Exciting times' as Waitrose and Great Cornish Food Shop open. 16 June 2016. West Briton. 16 June 2016.
  16. News: Somerfield sells shops . BBC News . 26 January 2000 . 25 February 2009.
  17. News: Waitrose buys former Safeway shops . The Guardian . 26 March 2004 . 25 February 2009 . London . Julia . Finch.
  18. News: Is Woolies finished? . The Guardian . 19 June 2008 . 25 February 2009 . London . Julia . Finch.
  19. Creevy . Jennifer . Waitrose chases convenience market and signs deal with Boots UK . Retail Week . 24 September 2009 . 25 December 2012.
  20. Web site: Zuke . Elinor . Boots turns to Musgrave after Waitrose trial flops . The Grocer . 30 August 2012 . 25 December 2012.
  21. News: John Lewis cuts staff bonus to lowest level since 1953. The Guardian. 7 March 2019. Sarah Butler.
  22. Web site: Confirmed: Waitrose renew with Royals. www.readingfc.co.uk. 23 May 2016.
  23. Web site: ECB loses crucial wicket as Waitrose announces it will not renew sponsorship deal. 12 February 2016. International Business Times UK. 23 May 2016.
  24. News: Waitrose's Heston Blumenthal and Delia Smith ads banned. 20 October 2010. The Guardian. 18 October 2021.
  25. News: Waitrose in deal with Prince Charles's Duchy Originals food company . The Guardian . London . Rebecca . Smithers . 10 September 2009 . 27 May 2010.
  26. Web site: The New Face Of British Organic Food . Duchy Originals . 2 August 2010 . 5 August 2010 . dead . https://web.archive.org/web/20100806215117/http://www.duchyoriginals.com/post.php/News/356 . 6 August 2010 .
  27. Web site: 2010: Waitrose, Brand Extension - Case Study. The Marketing Society. 9 June 2012. 23 January 2017.
  28. News: Why Waitrose is launching its first premium range. https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/food-and-drink/news/why-waitrose-is-launching-its-first-premium-range/ . 12 January 2022 . subscription . live. Harry Wallop. 1 April 2016. The Telegraph. 15 June 2016.
  29. Web site: Waitrose revamps premium No.1 range with 200 products added. Ronan. Hegarty. The Grocer.
  30. Web site: Waitrose spices up Cooks' Ingredients range for Tik Tok-inspired chefs - Retail Gazette. Mark. Faithfull. 23 August 2022. www.retailgazette.co.uk.
  31. Web site: Waitrose to launch Heston Blumenthal 'range'. 16 July 2010. Marketing Week.
  32. Web site: Waitrose unveils first loyalty card in strategic shift. Marketing Magazine. Haymarket. 27 December 2013.
  33. Web site: Waitrose ramps up 10% off deal for myWaitrose card holders. The Grocer. William Reed Business Media. 27 December 2013.
  34. News: Waitrose boss attacks 'meaningless' loyalty cards. https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10538458/Waitrose-boss-attacks-meaningless-loyalty-cards.html . 12 January 2022 . subscription . live. The Daily Telegraph. 27 December 2013. London. Graham. Ruddick. 27 December 2013.
  35. News: Waitrose faces 'middle-class backlash' after free coffee attracts 'wrong kind of customer'. https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10542060/Waitrose-faces-middle-class-backlash-after-free-coffee-attracts-wrong-kind-of-customer.html . 12 January 2022 . subscription . live. The Daily Telegraph. 30 December 2013. London. Emily. Gosden. 30 December 2013.
  36. News: Wood . Zoe . Waitrose matches Tesco prices with 'never knowingly undersold' pledge . 2 April 2015 . . London . 2 May 2012.
  37. News: Waitrose are getting a battering over running Taste of Israel advert . Wheaton, Oliver . 16 March 2015 . 11 April 2015 . Metro.
  38. Book: Savage, John. The Corporate Irresponsibility Committee. 2014. Brown Dog. 13 January 2019. 9781903056783.
  39. Book: A Better Way of Doing Business?. Salaman. Graeme. Storey. Jon. 2016. Oxford University Press. 13 January 2019. 9780198782827.
  40. Web site: John Lewis profits and bonuses up. BBC. 14 August 2016. 6 March 2008.
  41. Web site: John Lewis profits and bonuses axed. Sky. 20 November 2021. 17 September 2020.
  42. Web site: Raising Money For Charity . Waitrose . 25 February 2009 . https://web.archive.org/web/20090217002319/http://www.waitrose.com/internetaccessfromwaitrose/raisingmoneyforcharity.aspx . 17 February 2009 . dead .
  43. Web site: Waitrose Foundation. Waitrose. 7 March 2011. https://web.archive.org/web/20110815101328/http://www.johnlewispartnership.co.uk/Display.aspx?MasterId=855cdada-93af-4e38-9fa3-acc048049a86&NavigationId=1422. 15 August 2011. dead.
  44. Web site: Waitrose MBA Trainee Guide: Key Management Decisions. March 2003. www.andidas.com. 21 December 2015.
  45. Web site: Waitrose Unveils Fifth Branch in Scotland. Scotland Food And Drink. 29 March 2013.
  46. . Waitrose opens first stations branch . Waitrose Media Centre . 19 August 2014 . 27 December 2015.
  47. News: Tiffany Holland. In pictures: Waitrose opens first train station shop in London's King's Cross. 19 August 2014. Retail Week. subscription . 27 December 2015.
  48. News: Waitrose free coffee will have a trial return in some stores. BBC. 10 March 2022 . 2 May 2022.
  49. Waitrose to end free hot drinks in cafés and remove disposable takeaway cups. The Grocer. Marianne Calnan. 10 April 2018.
  50. News: Waitrose in Dubai deal to open first shops abroad . Reuters . 31 December 2007 . 25 February 2009.
  51. Book: Gremaud, Rinny . All the World's a Mall . University of Alberta Press . 2023 . 9781772127126 . 26 September 2023 . 106-107 . English.
  52. News: Waitrose to open convenience shops in pursuit of £27bn market . London . The Independent. James . Thompson . 9 July 2008.
  53. Web site: Waitrose First Convenience Shop Opens For Business . supermarket.co.uk . 11 December 2008 . 5 June 2011.
  54. News: Waitrose to open 300-strong network of convenience shops . 24 September 2009 . 5 June 2011 . London . The Guardian . Julia . Finch . Graeme . Wearden.
  55. Web site: Little Waitrose opens in London . 5 June 2011.
  56. Web site: Little Waitrose & Partners . Shell. 2 May 2022.
  57. Web site: Waitrose agrees first franchise deal with Welcome Break . Waitrose Press Office . 1 April 2009 . 3 April 2009 . https://web.archive.org/web/20090815005448/http://www.johnlewispartnership.co.uk/Display.aspx?MasterId=70e91273-187d-4bfb-ae62-8d2f87d6a9a2&NavigationId=553 . 15 August 2009 . dead .
  58. News: The Guardian. Five Waitrose stores to close after John Lewis issues warning on profits. Sarah Butler and agency. 27 June 2018. 26 September 2019.
  59. Retail Gazette. 440 jobs at risk as Waitrose announces 5 store closures. Elias Jahshan. 7 March 2019. 26 September 2019.
  60. Retail Gazette. Waitrose to close 7 shops, risking 677 jobs. Sahar Nazir. 19 July 2019. 26 September 2019.
  61. Web site: Waitrose announces closure of four stores. 16 September 2020. BBC. 18 October 2021.
  62. Web site: Branch closures announcement . 25 March 2020 .
  63. Web site: I thought Ocado was the online service for Waitrose & Partners. Are they different?. "Yes, we’re two separate companies. Ocado is an online-only retailer that currently buys groceries from Waitrose & Partners and other companies, and delivers them to shoppers from its warehouses. The relationship between the two began formally in January 2002. Waitrose & Partners had started its own delivery service but, due to our relatively small size at that time, we needed the help of an established network such as Ocado. Until 31 August 2020, both Ocado and waitrose.com had been delivering Waitrose & Partners own-brand products, but from 1 September 2020, the only place you can buy Waitrose & Partners products is in our stores on at waitrose.com.". Waitrose. 28 March 2021.
  64. Web site: Waitrose and Ocado Announce New 10 Year Branding and Sourcing Deal. John Lewis Partnership. 10 May 2010. 7 March 2011. https://web.archive.org/web/20110716073246/http://www.johnlewispartnership.co.uk/Display.aspx?MasterId=276b5ad3-7284-4182-b2a3-418471273212&NavigationId=553. 16 July 2011. dead.
  65. News: Ocado shares hit after John Lewis sells stake. BBC News. 11 February 2011. 7 March 2011.
  66. Web site: WaitroseDeliver. Waitrose. 25 February 2009. https://web.archive.org/web/20070618032806/http://www.waitrosedeliver.com/wdeliver/app/shop?op=wtrEntertaining&siteCode=BI&source=32129. 18 June 2007. dead.
  67. Web site: The Waitrose Press Centre Waitrose dotcom fulfilment centre opens in London. Waitrose.presscentre.com. 25 December 2012. https://web.archive.org/web/20130106074111/http://www.waitrose.presscentre.com/Press-Releases/Waitrose-dotcom-fulfilment-centre-opens-in-London-774.aspx. 6 January 2013. dead.
  68. Web site: Waitrose expands online delivery network. Wells. Liz. 2 March 2020. Talking Retail. en-US. 4 March 2020.
  69. Web site: Waitrose Wins Wine Award Grand Slam . 1 July 2012 . https://archive.today/20120919004931/http://www.waitrose.presscentre.com/Press-Releases/Waitrose-Wins-Wine-Award-Grand-Slam-808.aspx . 19 September 2012 . dead .
  70. Decanter World Wine Awards gives Waitrose Top Accolade . Decanter . 5 September 2007 . 25 February 2009.
  71. Web site: Waitrose and John Lewis named top of the shops by Which? . Webwire . 25 February 2009.
  72. Web site: Re:Fresh Awards Winners 2006 . Re:Fresh . 11 May 2006 . 25 February 2009 . https://web.archive.org/web/20081216085226/http://www.refresh.eu/index.php?zr=06win . 16 December 2008 . dead .
  73. Web site: Re:Fresh Awards Winners 2007 . Re:Fresh . 10 May 2007 . 25 February 2009 . https://web.archive.org/web/20081216085231/http://www.refresh.eu/index.php?zr=07win . 16 December 2008 . dead .
  74. Web site: A night of celebration for Seafood Award winners . Fish Update . 23 March 2009 . 25 February 2009 . https://web.archive.org/web/20081216112117/http://www.fishupdate.com/news/fullstory.php/aid/7059/A_night_of_celebration_for_Seafood_Award_winners_.html . 16 December 2008 . dead .
  75. Web site: Waitrose tops survey while Tesco is lowest-rated. 10 March 2015. 20 February 2013.
  76. Web site: Waitrose Voted Top Food Retailer for Customer Service . https://web.archive.org/web/20090825162300/http://www.waitrose.presscentre.com/Content/Detail.asp?ReleaseID=892&NewsAreaID=2 . dead . 25 August 2009 . Waitrose Press Office . 19 January 2009 . 25 February 2009 .
  77. News: Caroline Mortimer. Britain's best value supermarket: Waitrose comes top of Which? 'Best Buy' rankings for own-brand products. The Independent. 1 January 2016. 1 January 2016.
  78. Web site: Past Winners 2007 . RSPCA . 25 February 2009 . dead . https://web.archive.org/web/20081207234837/http://www.rspcagoodbusinessawards.com/past_awards_2007.html . 7 December 2008 .
  79. Web site: Waitrose wins double title at Compassion in World Farming Awards for its work on welfare . 1 July 2012 . https://web.archive.org/web/20120815235515/http://www.waitrose.presscentre.com/Press-Releases/Waitrose-wins-double-title-at-Compassion-in-World-Farming-Awards-for-its-work-on-welfare-71f.aspx . 15 August 2012 . dead .

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