Voxbone Explained

Voxbone
Type:Public
Industry:Cloud communications
Foundation:2005
Founder:Rodrigue Ullens, Co-Founder
François Strumann, Co-Founder
Location City:Brussels
Key People:David Morken, CEO Bandwidth
Amaya Lantero, GM, International, Bandwidth
Stef Konings, CFO
Gaetan Brichet, COO
Dirk Hermans, Chief Development Officer
Anne-Valerie Heuschen, Chief Coverage Officer and General Counsel
Matt Brown, VP of Product
Jemma Hardy, VP of Human Resources
Num Employees:200+
Location Country:Belgium

Voxbone S.A. is a global communication as a service (CaaS) company that is a wholly owned subsidiary of Bandwidth, Inc., with offices in locations including Brussels, London, San Francisco, Austin, Simi Valley, Dublin, Singapore and Iași. Voxbone became a part of Bandwidth on November 2, 2020.[1]

Voxbone enables telephony applications such as conferencing platforms and call centers to send and receive phone calls, text messages and faxes in 60+ countries making up 93% of global GDP,[2] with the company’s services accessed through a web platform or REST API.[3] Voxbone's services are delivered over a private IP network that interconnects with local phone networks in the countries where it operates.[4] Voxbone customers include Uber, Zoom, Skype, Dialpad, 8x8, Deutsche Telekom, Telefonica, NTT, Level(3) and Orange.[5] [6] [7]

History

Voxbone was founded in Brussels, Belgium, in 2005 by Rodrigue Ullens and Francois Struman as Voxbone SA/NV.[8] As a consultant for telecom operators, Ullens noticed the growing demand for phone numbers from other countries and decided to create the business.[9] The founders’ mission was to offer simplified access to telephony resources through the cloud.[10]

In 2011, the company launched a “global capacity-sharing model” to tackle the complex tasks and costs associated with planning and managing global voice traffic. Customers are charged according to their peak simultaneous sessions globally (vs. total minute usage per country, or geographical origin of calls, in traditional models).[11]

In August 2015 Vitruvian Partners LLP (“Vitruvian”), a leading independent European private equity firm, announced that it had acquired a majority stake in Voxbone SA.[12]

In March 2019 Voxbone announced the launch of its enterprise platform.[13] Built for business end users, the platform provides voice and messaging in 65 countries.

On October 12, 2020 Voxbone announced its acquisition by Bandwidth for €446 million EUR.[14] On November 2, 2020, it was announced that the deal had been finalized.[15]

Services

Voxbone provides two-way voice and messaging services from the cloud for businesses including local, national, mobile and toll-free phone numbers (commonly known as direct inward dialing numbers). Telecommunication providers and/or enterprises use these numbers to extend the reach of their voice networks to international locations, without requiring a local office, network or license for each country.[16] Voxbone also supports local number portability and offers the ability to port existing local telephone numbers from other local service providers to its network.[17] [18]

Use Cases

Voxbone DID numbers and SIP trunks can play a role in different types of applications:

Contact centers have the ability to provide toll-free and local call routes to their customers. Voxbone's numbers can be integrated into contact center platforms to extend their reach into new international markets. Examples of such companies include NICE inContact and LiveOps.[19]

Notes and References

  1. Web site: Bandwidth Completes Acquisition of International Cloud Communications Leader Voxbone. Cision PR Newswire.
  2. Web site: Bandwidth Completes Acquisition of International Cloud Communications Leader Voxbone. Cision PR Newswire.
  3. Web site: No jitter - Going Global with SIP and UC .
  4. Web site: TMCNet - Speek Selects Voxbone .
  5. Web site: Skype Number General Terms of Sale. Skype.
  6. Web site: Voxbone Tweaks Its Network for WebRTC. Light reading.
  7. Web site: Orange's Libon Goes International via Voxbone. Light reading.
  8. Web site: Fast 50 . Deloitte.
  9. Web site: Archived copy . 2014-09-17 . 2014-09-17 . https://web.archive.org/web/20140917135054/http://messagent.roulartamail.be/images/Bizz/2010/leader_of_tomorrow/images/Rodrigue_Ullens_FR.pdf . dead .
  10. Web site: Intercomms Issue 18 - Carrier Services - Voxbone.
  11. Web site: Voxbone debuts DID allocation service for call centers. TelUs Consulting services.
  12. Web site: Private Equity Firm Bites on Voxbone. Light Reading.
  13. Web site: Voxbone Voxbone Announces Tailored Enterprise-Grade Platform. www.voxbone.com. 2019-03-19.
  14. Web site: Bandwidth to Acquire International Cloud Communications Leader Voxbone. PR Newswire.
  15. Web site: Bandwidth Completes Acquisition of International Cloud Communications Leader Voxbone. Bandwidth Inc..
  16. Web site: Voxbone Inbound DID SIP Trunking Now Compatible with Microsoft Lync 2013. TMCNet.
  17. Web site: CommuniGate and Voxbone Partner on Number Portability Using SIP. TMCNet.
  18. Web site: Wholesale DIDs from 50+ countries worldwide Inbound SIP Trunks and Virtual PRI. RoConnect.
  19. http://www.nojitter.com/post/240168170/voxbone-promises-webrtc-plus-qos Voxbone Promises WebRTC Plus QOS
  20. http://www.fierceenterprisecommunications.com/story/voxbone-provide-global-did-numbers-aculab-cloud-based-platform/2012-11-13 Voxbone to provide global DID numbers to Aculab cloud-based platform
  21. Web site: Zoom to Use Voxbone Toll-Free Phone Numbers to Enhance its Cloud Meeting Service. Cloud Call Centre Resource.
  22. http://www.tmcnet.com/topics/articles/2014/06/10/380957-speek-selects-voxbone.htm Speek Selects Voxbone
  23. Web site: LoopUp Signs On for Voxbone's Newest Conferencing Service. TMCNet.
  24. http://www.nojitter.com/post/240168170/voxbone-promises-webrtc-plus-qos Voxbone Promises WebRTC Plus QOS
  25. Web site: ThinkingPhones extends reach with Voxbone's SIP Trunks . Telecompaper.
  26. http://www.nojitter.com/post/240168170/voxbone-promises-webrtc-plus-qos Voxbone Promises WebRTC Plus QOS
  27. http://www.fierceenterprisecommunications.com/story/voxbone-provide-global-did-numbers-aculab-cloud-based-platform/2012-11-13 Voxbone to provide global DID numbers to Aculab cloud-based platform
  28. http://www.fierceenterprisecommunications.com/story/voxbone-provide-global-did-numbers-aculab-cloud-based-platform/2012-11-13 Voxbone to provide global DID numbers to Aculab cloud-based platform

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Voxbone".

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