Vertex (company) explained

VERTEX
Type:	Limited Company
Industry:	Utilities, call centers
Foundation:	1996
Location:	London, UK
Products:	Business Process Outsourcing, Customer Management Outsourcing
Key People:	Andrew Jornod, CEO, Vertex North America (Utilities)

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.^{[1] [2]} Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.^[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.^[4]

Vertex services include:

• Business process outsourcing
• Customer Management
• Finance & Accounting
• HR Outsourcing
• Software
• Offshoring
• Debt Management
• Telecom

Notes and References

1. News: Dey. Iain. Liberata joins £400m contest for Vertex. 1 April 2012. 17 September 2006.
2. Web site: Vertex Group Limited. Hoover's. 1 April 2012.
3. News: United Utilities - Our recent history.
4. News: United Utilities announces the sale of Vertex to Oak Hill Capital, GenNx360 and Knox Lawrence International.