Transversal Corporation Explained

Transversal Corporation
Type:	Private
Industry:	Computer software
Foundation:	1998
Founder:	Davin Yap, David MacKay
Location City:	Cambridge
Location Country:	United Kingdom
Area Served:	International

Transversal Corporation is a British software company specializing in cloud-based knowledge management.

History

Transversal was founded in 1998 by Davin Yap and David MacKay, researchers at the University of Cambridge, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards.^{[1] [2]}

In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies.^[3] During the 2010s it broadened its geographical reach by opening offices in Australia, Germany and the United States.^{[4] [5]}

In 2019, Transversal was acquired by Verint Systems.

Products and services

Transversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems.^[6] It offers an end-to-end implementation service (including consultancy and design), as well as an API to enable its technology to be integrated with existing platforms.^{[7] [8]}

Awards and recognition

Transversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010.^{[9] [10] [11]} In 2014, Transversal was a top-ten finalist in the SME category at the Digital Leaders awards^[12] and a finalist in the Technology Services Industry Association's Vision Awards.^[13] KMWorld named Transversal among its vendors of "trend-setting products" from 2014 through 2018,^{[14] [15] [16] [17] [18]} and listed Transversal as one of the "100 companies that matter in knowledge management" from 2015 through 2019.^{[19] [20] [21] [22] [23]} In 2018, Transversal's CEO Heather Richards was named Cambridge Judge Business School Woman Entrepreneur of the Year.^[24]

External links

• Transversal Corporation official website

Notes and References

1. Web site: Transversal Appoints New CEO. SourceWire. 26 August 2003.
2. Web site: New CEO at Transversal as Founder Broadens Outreach. Business Weekly. 2 July 2014.
3. Web site: Transversal named one of UK's fastest growing venture-backed companies. Econsultancy. 30 August 2007.
4. Web site: Transversal launches in Australia and New Zealand. 1 May 2012.
5. Web site: Transversal opening US office as sales soar. Business Weekly. 27 January 2014.
6. Web site: Transversal solutions. 27 January 2015.
7. Web site: Transversal services. 27 January 2015.
8. Web site: Transversal technology services. 27 January 2015.
9. Web site: Capita Business Services selects Transversal as part of BBC Audience Services contract. Angel News. 18 May 2009.
10. Web site: CCA celebrates world class customer service achievement. Business Wire. 5 November 2009.
11. Web site: Winners and losers. Call Centre Helper. 8 December 2010.
12. Web site: Digital Leaders 100 Awards 2014. 27 January 2015.
13. Web site: Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association. 7 May 2014.
14. Web site: Trend-setting Products of 2014. KMWorld. September 2014.
15. Web site: Trend-setting Products of 2015. KMWorld. September 2015.
16. Web site: Trend-setting Products of 2016. KMWorld. September 2016.
17. Web site: Trend-setting Products of 2017. KMWorld. September 2017.
18. Web site: Trend-setting Products of 2018. KMWorld. September 2018.
19. Web site: 100 Companies That Matter in Knowledge Management. KMWorld. March 2015.
20. Web site: 100 Companies That Matter in Knowledge Management. KMWorld. March 2016.
21. Web site: 100 Companies That Matter in Knowledge Management. KMWorld. March 2017.
22. Web site: 100 Companies That Matter in Knowledge Management. KMWorld. March 2018.
23. Web site: 100 Companies That Matter in Knowledge Management. KMWorld. March 2019.
24. Web site: Transversal CEO Wins Woman Entrepreneur of the Year. Transversal.com. March 2018.