The Mix (charity) explained

The Mix is a digital charity based in the UK. Their primary goal is to address 'the embarrassing issues' and issues dear to the hearts of the young people who use its service - from exam stress to sex.[1] The charity works with anyone under the age of 25 and offers support through a range of channels, including a free helpline and chat service, articles and peer-to-peer community chats.[2] In addition, The Mix offers young people the opportunity to have a say in what the charity supports and advocates for, and provides volunteering and training opportunities.[3]

History

Two charities supporting young people, YouthNet (founded 1995) and Get Connected (founded 1991), merged in March 2016.[4] YouthNet offered online support and counselling, while Get Connected maintained a telephone counselling service.[5] Both services remain part of The Mix's offering. The official name of the company and charity is "YouthNet UK (trading as 'The Mix')".

Get Connected UK

Get Connected UK was a support service for under-25s in the United Kingdom. Young people could contact the helpline by email, text or web chat.[6] in confidence with any problem and a trained volunteer would find them the most appropriate help using a directory of over 10,000 services around the country. The charity was in partnership with CarPhone Warehouse from its early days.[7] [8]

Get Connected was established in 1999 by a partnership between the Suzy Lamplugh Trust and British Transport Police, with support from Railway Children. Diana Lamplugh wanted to provide help to young people to young people under 25 who had run away from home or been thrown out. Get Connected’s role was to put these young people in touch, for free, with whatever service they needed.[9] [10] The establishing principle was to empower the young person to make their own decision about the help they need, with the role of Get Connected being that of a gateway for a young person on the street to access any help they might need. Get Connected developed beyond the initial remit, to help any young person under 25.[11]

For those young people who had no credit, did not want a phone call to show up on their phone bill or were simply too scared to explain their worries themselves, Get Connected’s Helpline Volunteers were sometimes able to make a one-off connection to another service.[12]

Organisation

Get Connected is made up of a mixture of paid staff and volunteers. The CEO of Get Connected is Jessica Taplin.

Andrew Harrison was trustee for the charity[13]

Fundraising

Get Connected raises funds through event fundraising, corporate partnerships, and individual giving. The largest of fundraising events is the annual auction organised in conjunction with The Carphone Warehouse. Other events include quiz nights, comedy nights, runs, skydiving, trekking, cycles and other activities.[14] In 2000, Get Connected became an independent charity and in 2001, joined The Carphone Warehouse in a partnership that continues today.The Carphone Warehouse supplies Get Connected with office and helpline equipment and it has been instrumental in ensuring it is free to call from all landline and mobile.[15] This partnership won the Charity Times Corporate Partnership Award in 2003 and the Voluntary Sector Excellence Award for Corporate Partnership in 2006.[16]

In 2003, Get Connected developed an email service in order to make their help more accessible to young people with speaking or hearing impairments. One-to-one help via live webchat was launched in 2006 and consequently won the ICT Hub Award for Delivering Social and Environmental Benefits in 2007.

Another corporate partnership is with Merrill Lynch. A number of other corporate supporters with who Get Connected have developed relationships, such as The Finsbury Group, Eatsleepthink Design and HH Associates help by either pro bono services or gifts in kind, such as printing and design, media space and online coverage.[17] Get Connected and Eatsleepthink Design won a Corporate Community Involvement Award in 2008.[18] Get Connected also receives support of numerous corporate foundations, including Vodafone UK Foundation, Lloyds TSB Foundations and KPMG Foundation, and trusts, such as Children in Need,[19] The Dulverton Trust, The Sylvia Adams Charitable Trust, Volant Charitable Trust, and Help a London Child.[20] Other supporters of Get Connected include Girls Get Connected, a women’s networking initiative. It hosts a variety of networking events that enable its members to make contact with other like-minded business women, whilst also raising funds for Get Connected.[21] Other supporters include Get Connected’s “Best Friend” Daniel Radcliffe.[22]

In 2011 CarPhone warehouse said that were aiming to fund raise a £100k for Get Connected that year.[23]

Core services

The Mix offers all of its services entirely through various online channels. Their services include:

Apps and tools

"Stressheads" is an app available on Android and iOS devices and via internet browsers, intended as a distraction tool for young people. It was co-developed by a group of young volunteers, YouthNet (now The Mix) and Neon Tribe. It was supported by Capital One. "Stepfinder" is a mobile app for iOS devices that helps young people find the nearest support service. The app was developed with Scramboo.

"Motimator" is a mobile app for Android and iOS devices that aims to inspire and motivate young jobseekers on their journey into employment. It was launched by YouthNet (now The Mix) in cooperation with O2.[28]

"Home Truths" is a web tool to help young people live independently and understand what to expect when living on their own for the first time. This tool was developed with the support of Experian and Affinity Sutton.

"Define Me" is a web tool that helps young people translate their experiences into skills that employers are looking for. It was developed with the support of UBS AG.

"Let's Talk Consent Tool" is a web app that guides users through a series of questions to help them understand if they are legally allowed to have sex with someone.

Youth research and insights

To develop a better understanding of young people and respond to their needs, The Mix develops many of its services in consultation with young people - through co-creation sessions. The Mix has also conducted several research studies to better understand young people, their behaviour, the challenges they face and the lives they lead. These include:

Organisation

The Mix is made up of a mixture of paid staff and volunteers. It is one of eight charity partners working with the Royal Foundation of the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex to deliver Heads Together, a national campaign to tackle mental health stigma.[39] It works with several other organisations – including CentrePoint[40] – to provide support services for young people.

The CEO is Chris Martin.[41]

Notes and References

  1. Web site: The Mix (Previously Get Connected). SNAP Charity. en-GB. 2020-01-07.
  2. Web site: About Us. The Mix. en. 2020-01-07.
  3. Web site: Volunteering. The Mix. en. 2020-01-07.
  4. Web site: Corfe. Emily. 9 March 2016. Merged YouthNet and Get Connected charity will be called The Mix. 2020-01-07. Civil Society News.
  5. Web site: Kay. Liam. 9 March 2016. YouthNet and Get Connected complete merger under new name The Mix. 2020-01-07. ThirdSector.
  6. Web site: About Get Connected. getconnected.org.uk. 18 August 2021.
  7. Web site: https://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view=c%7Bbf66afe0-bf49-11df-f40a-f20203001e3d%7D . 2023-04-08 . selfhelp.carphonewarehouse.com.
  8. Web site: 31 May 2006 . Get Connected and the Carphone Warehouse . 2023-04-08 . ThirdSector . en.
  9. News: McLaren . Elsa . Connecting with the needs of the young . en . 2023-04-07. The Times. 8 December 2008 . 0140-0460.
  10. Web site: Connecting with the Needs of the Young. timesonline.co.uk. 12 May 2011.
  11. Web site: Get Connected's History. getconnected.org.uk. 12 May 2011. 21 September 2011. https://web.archive.org/web/20110921010436/http://www.getconnected.org.uk/1362/our-history/get-connecteds-history.html. dead.
  12. Web site: How the Service Works. getconnected.org.uk. 12 May 2011. 30 June 2011. https://web.archive.org/web/20110630004641/http://www.getconnected.org.uk/1356/the-helpline/how-the-service-works.html. dead.
  13. News: Flidas . Nic . 29 March 2010 . Carphone Warehouse must think outside the box says Andrew Harrison . . 9 April 2023 . https://archive.today/20210807055518/https://www.thetimes.co.uk/article/carphone-warehouse-must-think-outside-the-box-says-andrew-harrison-8953nvrjz7c . 7 August 2021.
  14. Web site: Our Supporters. getconnected.org.uk. 12 May 2011. 22 September 2011. https://web.archive.org/web/20110922094858/http://www.getconnected.org.uk/1501/our-supporters/our-supporters.html. dead.
  15. Web site: Get Connected. carphonewarehouse.com. 12 May 2011. https://web.archive.org/web/20110701050233/http://www.carphonewarehouse.com/getconnected. 1 July 2011. dead.
  16. Web site: Get Connected appoints Fiona Clark and Helen Wood to senior charity roles . sportbusiness.com . 12 May 2011 . dead . https://web.archive.org/web/20120310061407/http://www.sportbusiness.com/marketplace/peoplemoves/get-connected-appoints-fiona-clark-and-helen-wood-senior-charity-roles . 10 March 2012 .
  17. Web site: Corporate Supporters. getconnected.org.uk. 12 May 2011. https://web.archive.org/web/20110630004646/http://www.getconnected.org.uk/1363/our-supporters/corporate-supporters.html. 30 June 2011. dead.
  18. Web site: The 2008 Charity Times Awards. charitytimes.com. 12 May 2011. 26 July 2011. https://web.archive.org/web/20110726065649/http://www.charitytimes.com/pages/charity_times_awards/2008winners.htm. dead.
  19. Web site: BBC - BBC Children in Need - Unsung Child Heroes . 2023-04-08 . BBC . en-GB.
  20. Web site: Trusts and foundations. getconnected.org.uk. 12 May 2011. 1 July 2011. https://web.archive.org/web/20110701052916/http://www.getconnected.org.uk/1364/our-supporters/trusts-and-foundations.html. dead.
  21. Web site: Girls Get Connected. getconnected.org.uk. 12 May 2011. 2 July 2011. https://web.archive.org/web/20110702100021/http://www.getconnected.org.uk/3033/our-supporters/girls-get-connected.html. dead.
  22. Web site: Daniel Radcliffe 'BestFriend' of Get Connected. getconnected.org.uk. 12 May 2011.
  23. Web site: CPW aiming to raise £100k with Get Connected this year . 2023-04-09 . www.mobilenewscwp.co.uk.
  24. Web site: CAMHS information for children and young people. 2018-08-14. nhs.uk. en. 2020-01-07.
  25. Web site: Mental Health Support For Young People: Messaging & Texting. Benamor. Zara. 2019-09-17. WhereToTalk. en-GB. 2020-01-07.
  26. Web site: Email us. The Mix. en. 2020-01-07.
  27. Web site: Group chat. The Mix. en. 2020-01-07.
  28. Web site: We tested an app for job seekers and this is what we found. Packham. Amy. Go Think Big.
  29. Web site: Youth employability: pinning down the future of digital badges.
  30. Web site: The role of digital badges for young people.
  31. Web site: YouthLabs.
  32. News: DigitasLBi and UK youth charity YouthNet partner for insight platform. Connelly. Tony. The Drum.
  33. Web site: Connected Generation Report. Get Connected.
  34. Web site: Connecting the Dots.
  35. Web site: Bringing young people and employers together.
  36. Web site: Hidden Homelessness in Young People.
  37. Web site: Our exploration stage into hidden homeless in young people.
  38. Web site: Supporting young people through mobile technology.
  39. News: Duchess of Cambridge Kate decks the halls with William and Harry at Christmas party. Palmer. Richard. The Express.
  40. News: Centrepoint and The Mix call on volunteers to help staff UK's first helpline for young and homeless. Watts. Matt. The Standard.
  41. Web site: Merged YouthNet and Get Connected charity will be called The Mix. www.civilsociety.co.uk.

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