Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. According to ITIL, SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control, and protection of the software assets…throughout all stages of their lifecycle.”[1] Fundamentally intended to be part of an organization's information technology business strategy, the goals of SAM are to reduce information technology (IT) costs and limit business and legal risk related to the ownership and use of software, while maximizing IT responsiveness and end-user productivity. SAM is particularly important for large corporations regarding redistribution of licenses and managing legal risks associated with software ownership and expiration. SAM technologies track license expiration, thus allowing the company to function ethically and within software compliance regulations. This can be important for both eliminating legal costs associated with license agreement violations and as part of a company's reputation management strategy. Both are important forms of risk management and are critical for large corporations' long-term business strategies.
SAM is one facet of a broader business discipline known as IT asset management, which includes overseeing both software and hardware that comprise an organization's computers and network.
SAM can serve many different functions within organizations, depending on their software portfolios, IT infrastructures, resource availability, and business goals.
For many organizations, the goal of implementing a SAM program is very tactical, explicitly focused on balancing the number of software licenses purchased with the number of actual licenses consumed or used. In addition to balancing the number of licenses purchased with the amount of consumption, an effective SAM program must also ensure that the usage of all installed software is in keeping with the terms and conditions of the specific vendor license agreement. In doing so, organizations can minimize liabilities associated with software piracy in the event of an audit by a software vendor or a third party such as the Business Software Alliance (BSA). SAM, according to this interpretation, involves conducting detailed software inventories on an ongoing basis to determine the exact number of software licenses consumed, comparing this information with the number of licenses purchased, and reviewing how the software is being used in respect to the terms and conditions and establishing controls to ensure that proper licensing practices are maintained on an ongoing basis. This can be accomplished through IT processes, purchasing policies and procedures, and technology solutions such as software inventory tools.[2]
Counting installations are the most common means of measuring license consumption but some software is licensed by the number of users, capital, processors, or CPU Cores.
More broadly defined, the strategic goals of SAM often include (but are not limited to) the following:
Several technologies are available to support key SAM processes:
See main article: ISO 19770.
The ISO/IEC 19770 family of standards are designed to help organizations manage IT assets including software assets (SAM). The published standards are outlined below:
ISO/IEC 19770-1:2017: IT Asset Management Systems Requirements[5] is a process framework to enable an organization to incorporate ITAM (including SAM) processes and policies sufficient to satisfy corporate governance requirements and ensure effective support for IT service management overall. The implementation of SAM processes to be "accomplished in multiple staged increments or tiers." Part 1 of the standard details SAM processes including control environment, planning and implementation, inventory, verification and compliance, operations management and life cycle.
ISO/IEC 19770-2:2015: Software identification tag;[6] establishes specifications for tagging software to optimize its identification and management. The current version was published in 2015 and is a revision to the 2009 original Software ID Tag standard.[7] Using software identification tags or SWID tags makes discovery a simpler and more accurate process that can be verified by software vendors if they audit an organisations entire estate. SWID tags are implemented and supported by many vendors including IBM, Microsoft and Adobe.
ISO/IEC 19770-3:2016: Entitlement Management Schema [8] outlines a technical schema which can be used to encapsulate license details including contract information, entitlements, rights, limitations and details about invoice, PO numbers, etc.
ISO/IEC 19770-4:2017: Resource Utilization Measurement [9] provides an ITAM data standard for Resource Utilization Measurement ("RUM").
ISO/IEC 19770-5:2015: Overview and Vocabulary[10] provides an overview of the 19770 standards as well as defines vocabulary used throughout the standards.
An example of issues faced when scaling up discovery tools is with Microsoft's System Centre Configuration Manager (SCCM).Using SCCM Metering Rules to monitor software usage across a small estate or a small number of applications is relatively easy and reliable given the total number of unique executables (.exe files) and the number of instances of each executable. Turning on Metering Rules for every packaged application and every executable in a large estate quickly makes the volume of data generated unmanageable and expensive to maintain. Most SAM tools which consume SCCM data rely on these Metering Rules to understand usage.