Sitejabber Explained

Sitejabber
Type:Privately held
Industry:Business ratings and online reviews
Foundation:2007
Hq Location:Redwood City, California
Products:Online review platform

Sitejabber is an AI-enabled platform that allows businesses and buyers to interact through online reviews.[1] [2] Sitejabber was founded in 2007 in San Francisco, California and has been described as "the Yelp for websites and online businesses".[3]

Sitejabber rebranded the reputation management platform part of its service in 2023, under the name Jabio.

History

According to the Sitejabber blog, the service was started in 2007 by Jeremy Gin, Rodney Gin and Michael Lai in an effort to reduce online fraud and improve online transparency.[4] Sitejabber was originally developed with a grant from the National Science Foundation.[5] [6]

In 2010, Sitejabber partnered with LegitScript to identify fraudulent prescription drug websites and help users avoid them.[7] Sitejabber also formed a similar partnership with Health On Net (HON) to help identify trustworthy health and medical websites.[8]

Sitejabber released an official Google Chrome extension in 2015.[9]

Sitejabber’s services have been covered in publications such The New York Times, [10] MarketWatch,[11] MSN Money,,[12] The Atlantic, [13] Wall Street Journal[14] and The Chicago Tribune.[15]

Sitejabber is a certified Google Reviews partner. 

Jabio

In 2023, Sitejabber relaunched its review management platform under a new name, Jabio. Sitejabber states that its technology allows brands to manage their reputation by collecting, monitoring, and distributing reviews. The company states that this update helps distinguish the Jabio business platform from the Sitejabber site.[16] [17]

The Jabio platform allows businesses to source reviews, manage feedback, and use reviews for their online marketing - including publishing or facilitating reviews across destinations including Google Seller Ratings, BBB, and other customer review websites.

In addition, both B2C and B2B consumers create Sitejabber accounts to rate and review online businesses, providing an overall star-rating as well as evaluating criteria such as service, value, shipping, returns, and quality. Sitejabber is a platform where users can share their experiences and insights about various businesses. These features are designed to help buyers make informed purchasing decisions while helping them avoid deceptive websites.[18]

Sitejabber has been recognized by PC Magazine and CNN.[19] [20]

Notes and References

  1. Web site: About Us - Sitejabber.
  2. Web site: Sitejabber Software Reviews, Demo & Pricing - 2022 . 2022-12-16 . softwareadvice.com.
  3. Web site: Jennifer Van Grove. Sitejabber: A Power to the People Tool for Reviewing Online Businesses. Mashable. Mashable, Inc.. 7 September 2014. 21 July 2009.
  4. Web site: The Founding of Sitejabber - Sitejabber Consumer Tips.
  5. News: Bortz . Daniel . 2021-12-11 . How to Avoid Basic Wedding Scams . en-US . The New York Times . 2022-12-16 . 0362-4331.
  6. Web site: NSF Award Search: Award#1127567 - SBIR Phase II: Software to Automate the Detection of Websites that are Fraudulent or Otherwise Harmful to Consumers . 2022-12-21 . nsf.gov . National Science FOundation.
  7. Web site: 2010-03-15 . LegitScript alliance to help identify 'rogue' Rx web sites . 2022-12-16 . CDR – Chain Drug Review . en-US.
  8. Web site: Business Wire . 2 February 2010 . Sitejabber, HON Announce Partnership to Help Consumers Find Quality Health Websites . dead . https://web.archive.org/web/20140907235848/http://www.reuters.com/article/2010/02/02/idUS102108+02-Feb-2010+BW20100202 . 7 September 2014 . 7 September 2014 . Reuters . Thomson Reuters.
  9. Web site: 2015-11-08 . SiteJabber Shows You Reviews of Web Retailers Before You Buy . 2022-12-16 . Lifehacker . en.
  10. Web site: Daniel Bortz . 11 December 2021 . 3 How to Avoid Basic Wedding Scams . 11 December 2021 . The New York Times .
  11. Web site: Catey Hill . 30 July 2014 . 3 pet medication scams — and what you can do about them . 7 September 2014 . MarketWatch . Dow Jones & Co..
  12. Web site: Mitch Lipka . 7 July 2013 . Hey, senior Internet surfers: Sharks are circling . dead . https://web.archive.org/web/20140907235310/http://money.msn.com/saving-money-tips/post.aspx?post=ea754f5c-e0f0-4366-9536-54a4cc490003 . 7 September 2014 . 7 September 2014 . MSN Money . Microsoft, Inc..
  13. Web site: Chris Good . 28 September 2010 . The Top E-Commerce Fears . 7 September 2014 . The Atlantic . Atlantic Media.
  14. Web site: Catey Hill . 15 May 2014 . Booking travel online? Beware of these 4 scams . 7 September 2014 . MarketWatch . Dow Jones & Co..
  15. Web site: Diane Stafford . 6 September 2010 . Beware of work-at-home scams . 7 September 2014 . The Chicago Tribune . Tribune Publishing Company.
  16. Web site: 2023-07-22 . Let Us (Re)Introduce Our Powerful Reviews Platform… search result Jabio . 2023-08-09 . sitejabber.com.
  17. Web site: Sitejabber Reviews & Product Details . 2023-08-08 . g2.com.
  18. Web site: Fiegerman . Seth . 7 Tips to Tell If an Online Biz Is Safe . 2022-12-16 . TheStreet . 15 June 2010 . en-us.
  19. Web site: Brian Heater . 16 August 2010 . The Top 100 Web Sites of 2010 . dead . https://web.archive.org/web/20140907172915/http://www.pcmag.com/slideshow_viewer/0,1205,l%253D253515%2526a%253D253510%2526po%253D76,00.asp . 7 September 2014 . 7 September 2014 . PC Magazine . Ziff Davis, LLC..
  20. Web site: Money Magazine staff . 11 April 2011 . 100 best money moves . 7 September 2014 . CNN Money . Time Warner, Inc..

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