SIPOC explained
In process improvement, SIPOC or suppliers, inputs, process, outputs and customers (sometimes in the reversed order: COPIS) is a tool that summarizes the inputs and outputs of one or more business processes in table form, with each of the words forming a column in the table used in the analysis.[1] [2] It is used to define a business process from beginning to end before work on process improvement begins.
History
It was in use at least as early as the total quality management programs of the late 1980s and continues to be used today in Six Sigma, lean manufacturing, and business process management.
COPIS variant
To emphasize putting the needs of the customer foremost, the tool is sometimes called COPIS and the process information is filled out in reverse order by starting with the customer and working upstream to the supplier.
Use
The SIPOC is often presented at the outset of process improvement efforts such as kaizen events or during the "define" phase of the DMAIC process.[3] [4] It has three typical uses depending on the audience:
- To give people who are unfamiliar with a process a high-level overview
- To reacquaint people whose familiarity with a process has faded or become out-of-date due to process changes
- To help people in defining a new process
Aspects
Several aspects of the SIPOC that may not be readily apparent are:
- Suppliers and customers may be internal or external to the organization that performs the process.
- Inputs and outputs may be materials, services, or information.
- The focus is on capturing the set of inputs and outputs rather than the individual steps in the process.
Mapping
To create a SIPOC diagram, one must first map the overall process in a few steps. Then one must identify process outputs, who will receive them, and what the necessary inputs and suppliers are for each process. The final step is to share the diagram with the stakeholders to evaluate and verify the results. [5]
Example
Example SIPOC: Automobile repair! Supplier !! Input !! Process !! Output !! Customer- Vehicle owner
- Customer service representative
- Facility manager
- Parts window
| - Repair inquiry
- Vehicle for repair
- Permission to proceed with individual recommendations
- Open bay
- Parts for approved repairs
- Observations
| - Schedule visit
- Diagnose problem
- Prepare work order
- Source parts
- Perform repairs
- Notify that service is complete
| - Appointment date and time
- Repair recommendations and cost estimates
- Work order
- Parts for approved repairs
- Repaired vehicle
- Telephone/e-mail/text message notification
| - Vehicle owner
- Mechanic
- Customer service representative
| |
See also
External links
Notes and References
- Web site: SIPOC Diagram . Kerri . Simon . 26 February 2010 . iSixSigma . . 2012-07-03.
- Web site: SIPOC (Suppliers, Inputs, Process, Outputs, Customers) Diagram . . . 2020-01-29.
- Web site: SIPOC . June 2007 . Sanjaya Kumar . Saxena . Noida, India . 2012-07-03.
- Web site: SIPOC DIAGRAM . 26 February 2010. Kerri. Simon. 2020-03-07.
- Web site: SIPOC Diagram . Kerri . Simon . 26 February 2010 . iSixSigma . . 2019-09-21.
