Puls (company) explained

Puls
Type:Private
Industry:On-demand tech services
Predecessors:-->
Successors:-->
Founded:2015
Founders:Eyal Ronen
Itai Hirsch
Hq Location City:San Francisco
Hq Location Country:United States
Area Served:United States
Owners:-->
Num Employees:100
Website:https://puls.com/

Puls (stylized in all lowercase) is a San Franciscobased startup founded by Eyal Ronen and Itai Hirsch in 2015.[1] [2] [3] [4] The company provides in-home services such as repairs to all household appliances.[5] [6] The user books an appointment for a technician to visit the user's location to fix said problem.[7] [8]

History

In 2015, the company was launched as CellSavers[9] [10] and was focused on repairing mobile phones and tablets.[9] [6] [8] In 2017, the company was renamed Puls and started to offer broader solutions.[4] In 2018, Puls announced a new HDTV antenna installation service.[1]

In August 2018, following a $50 million C round investment, Puls announced expansion to additional home services or supporting "Everything with an 'ON' Switch".[11] In September 2018, Puls was selected by LinkedIn as one of the top 25 US startups, at the 11th place.[12] In 2019, TV-maker TCL announced it had partnered with Puls to provide a 5,000-person installation support team.[13]

In February 2023, Puls announced the launch of their Generative AI assistant, an AI tool using natural language processing to understand and respond to users home care questions in order to provide real time support time and price estimates.[14]

Offered Services

Year Service
2015 Phone repair[15]
2017 Smart home installation and set up[16] [17]
2017 TV installation and calibration[18]
2018 Antenna installation
2018 Security cameras and security systems installation
2018 Garage door repair[19] [20]

Partners

Apple partnered with Puls to provide home-based Genius Bartype repairs and demonstrations to the customers.[21] [22]

In January 2018, Antop announced a partnership with Puls for HDTV antenna installation service.[23]

Puls attracts great to satisfactory feedback, with Facebook showing an average feedback score of 4.1/5 stars, with 5,5443 reviews, as of January 2023. Many reviewers speak highly of the fast booking to appointment time, prompt, courteous and knowledgeable technicians and speedy repair times. Similar sentiments are on Better Business Bureau, which gives 3.88/5 stars with 480 reviews.[24]

Finance

Announced in August 2018, the company raised $50 million from Temasek Holdings as the lead investor.[25] In August 2017, the startup raised about $25 million series B round led by Red Dot Capital Partners along with Samsung Next, Maverick Ventures and Kreos Capital, as well as existing investors Sequoia Capital and Carmel Ventures, who previously invested $15 million Series A round in August 2016. Prior to that, it had raised $3 million in a seed round from Sequoia Capital in December 2015.[26]

References

  1. News: Puls Announces New HDTV Antenna Installation Service for Cord-Cutters. 2018-01-22. Flixed.io: News, Tips, and Tutorials for the Cord-Cutting Revolution. 2018-01-31. en-US.
  2. News: CellSavers, An On-Demand Smartphone Repair Startup, Raises $3M. Lynley. Matthew. TechCrunch. 2018-01-31. en.
  3. News: Smartphone repair firm expands to fixing most digital devices. Grove. Jennifer Van. San Diego Union Tribune. August 15, 2017. 2018-01-31. en-US.
  4. News: Tech Talk: Building for better and quicker digital. The Jerusalem Post - JPost.com. 2018-01-31.
  5. News: Puls is Alive with Both Convenience and Affordability. 2017-10-02. TechDigg. 2018-01-31. en-US. 2018-01-31. https://web.archive.org/web/20180131200721/https://techdigg.com/2017/10/02/puls-is-alive-with-both-convenience-and-affordability/. dead.
  6. News: The Five Global Giants That Decide the Fate of Israels Startups. Levy. Ruti. 2017-11-03. Haaretz. 2018-01-31. Zerachovitz. Omri. en.
  7. News: After rebranding to Puls and raising new cash, CellSavers wants to help set up your smart gadgets. Shieber. Jonathan. TechCrunch. 2018-01-31. en.
  8. News: Israeli tech powers same-day, at-home electronics repairs. Israel21c. 2018-01-31. en-US.
  9. Web site: Smartphone repair service CellSavers re-brands as Puls, raises $25 million to expand into the smart home - VentureBeat. venturebeat.com. 15 August 2017. en-US. 2018-01-31.
  10. Web site: Technology On-demand tech repair company raises $25 million to fix more devices on the fly. Bizjournals.com. 2018-01-31.
  11. Web site: Puls raises $50 million for in-home technical support - TechCrunch. TechCrunch. 28 August 2018. en-US. 2018-08-28.
  12. Web site: The 25 most attractive start-ups to work for, according to LinkedIn. Yahoo! Finance. en-US. 2018-09-06. 2018-09-07. https://web.archive.org/web/20180907032253/https://sg.finance.yahoo.com/news/25-most-attractive-start-ups-103000277.html?guccounter=1%2F. dead.
  13. Web site: TCL Partners with Puls for TV Install & Setup Services. Dealerscope. en-US. 2019-02-09. 2019-02-09. https://web.archive.org/web/20190209233608/https://www.dealerscope.com/article/tcl-partners-with-puls-for-tv-install-setup-services/. dead.
  14. Web site: Desk. AIT News. 2023-02-03. Puls is Launching a First of }} kind Generative AI to Empower Homeowners to Care for their Homes]. 2023-03-01. AiThority. en-US. https://web.archive.org/web/20230324115406/https://aithority.com/natural-language/puls-is-launching-a-first-of-its-kind-generative-ai-to-empower-homeowners-to-care-for-their-homes/. 2023-03-24.
  15. Web site: CellSavers, An On-Demand Smartphone Repair Startup, Raises $3M. Matthew. Lynley. Techcrunch. December 21, 2015.
  16. Web site: After rebranding to Puls and raising new cash, CellSavers wants to help set up your smart gadgets . Jonathan. Shieber. Techcrunch. August 15, 2017.
  17. Web site: 'We Would Like to Enable the Smart Home Industry to Grow with Our Service:' Puls . Samantha. Shen. LinkedIn. Smahome. June 4, 2018.
  18. Web site: 'Puls is an on-demand repair service for your smartphone and smart home. Lulu. Chang. DigitalTtrends. February 11, 2018.
  19. Web site: Puls Expands Same-Day Technician Services to Include Garage Doors Repairs. PRWeb. Cision. PRWEB. September 20, 2018.
  20. Web site: Affordable Garage Door Repair. 20 August 2022.
  21. News: Google and Samsung are using this start-up to duplicate Apple's Genius Bar — in your house. Kolodny. Lora. 2017-08-15. CNBC. 2018-01-31.
  22. News: Google Partners with Mobile Repairs Startup to Handle Pixel Service. 2017-10-24. CTECH . 2018-01-31.
  23. News: Puls Announces New HDTV Antenna Installation Service for Cord-Cutters. 2018-01-31. Flixed.io. 2018-05-17.
  24. Web site: Puls Technologies, Inc. - Reviews. Better Business Bureau. en.
  25. News: Puls Technologies raises $50 million in private funding led by Temasek. 2018-08-28. Reuters. 2018-08-28.
  26. Web site: Puls raises $50 million for in-home technical support. TechCrunch. 28 August 2018.

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