Plum Voice Explained
| Plum Voice |
| Type: | Privately Held / Employee-Owned |
| Foundation: | 2000 |
| Founder: | Matt Ervin |
| Key People: | CEO: Matt Ervin |
| Industry: | Telecom and Software |
| Homepage: | www.plumvoice.com |
The Plum Group, Inc. (DBA Plum Voice) is a company.
Plum is headquartered in New York City with offices in Boston and Denver.
History
Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated tocreate technologies for personalized audio communication. By 2001, Plum hadcommercialized the open-standard Plum VoiceXML IVR platform whichfacilitated the creation of dynamic telecom applications.
- 2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
- 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
- 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
- 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
- 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
- 2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves PCI-DSS Level 1.
- 2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves HIPAA compliance.
- 2016 - Plum launched a new version of QuickFuse called Fuse+.
- 2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.
See also
References
