TTEC explained

TTEC Holdings, Inc.
Former Name:	TeleTech Holdings, Inc.
Type:	Public
Traded As:	NASDAQ: S&P 600 Component
Isin:	US89854H1023
Founder:	Kenneth D. Tuchman
Location City:	Englewood, Colorado
Location Country:	United States
Locations:	21 countries
Area Served:	Multi-national
Key People:	Kenneth D. Tuchman (CEO)
Industry:	Customer experience technology, Business process outsourcing, Offshore outsourcing
Revenue:	2.463 billion USD
Revenue Year:	2023
Net Income:	118 million USD (2023)
Num Employees:	60,000
Footnotes:	^[1] ^[2] ^[3]

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.^{[4] [5]} In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.^[6]

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.^[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Company

Management and leadership

TTEC is managed by a leadership team of 14 (2022). Kenneth D. Tuchman is the founder, chairman and CEO.^[8] The board has eight members (2022).^{[9] [10]}

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

• 2022: Faneuil
• 2021: Avtex^[11]
• 2020: VoiceFoundry^[12]
• 2017: Connextions^[13]
• 2017: Motif India infotech^[14]
• 2016: Atelka^[15]
• 2014: rogenSi^[16]
• 2014: Sofica^[17]
• 2013: Technology Solutions Group, Inc.^[18]
• 2012: Guidon Performance Solutions^[19]
• 2012: iKnowtion^[20]
• 2011: eLoyalty Corporation (integrated contact services business unit)^[21]

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.^[22]

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.^[23]

Awards and recognition

• 2021: Forbes names TTEC one of the World's Top Female Friendly Companies^[24]

Notes and References

1. Web site: SEC Filing. January 9, 2018.
2. Web site: TTEC 2020 Annual Report. TTEC.com.
3. Web site: TTEC Income Statement. WSJ.com.
4. TeleTech, "SEC Filing", "TeleTech", 2003-0409
5. Web site: Moving Forward - 2013 TeleTech Annual Report . TeleTech . March 19, 2015.
6. Web site: Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996. Docstoc.com. March 19, 2015.
7. http://www.streetinsider.com/Corporate+News/TeleTech+(TTEC)+Completes+$35.6M+Acquisition+of+eLoyaltys+(ELOY)+ICS+Business/6547137.html StreetInsider.com
8. Web site: Ken Tuchman, Ttec Holdings Inc: Profile and Biography . April 25, 2022 . Bloomberg.com . en.
9. Web site: TTEC Executives . April 25, 2022.
10. Web site: Executive Team . April 25, 2022 . TTEC.
11. Web site: TTEC completes $490M acquisition of Avtex. April 13, 2021.
12. Web site: TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect. August 5, 2020.
13. https://www.bizjournals.com/denver/news/2017/04/04/teletech-acquires-health-services-tech-company.html Denver Business Journal
14. https://www.reuters.com/article/brief-teletech-announces-acquisition-of/brief-teletech-announces-acquisition-of-motif-idUSASB0BSL0 Reuters Brief
15. Web site: Teletech Acquires Canada-Based Call Center Services Firm Atelka. Narayan. Ammachchi.
16. Web site: TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi . TeleTech . March 19, 2015.
17. http://www.sourcingfocus.com/site/newsitem/sofica_acquired_by_teletech%7Ctitle=Sofica acquired by TeleTech
18. http://www.nasdaq.com/article/teletech-holdings-acquires-technology-solutions-group---quick-facts-20130110-01095 NASDAQ
19. http://www.bizjournals.com/denver/news/2012/10/08/teletech-acquires-arizonas-guidon.html Denver Business Journal
20. http://www.modernhealthcare.com/article/20120229/NEWS/302299950 ModernHealthCare.com
21. http://technews.tmcnet.com/customer-experience-management/topics/customer-experience-management/articles/194359-customer-experience-management-company-teletech-acquires-eloyalty-corporation.htm Tech News TMCnet.com
22. Web site: TTEC Holdings 10K 2022 . 14 August 2023 . 1 . 28 February 2023.
23. Web site: TTEC Holdings 10K 2022 . 14 August 2023 . 1 . 28 February 2023.
24. Web site: The World's Top Female-Friendly Companies. February 15, 2022. Forbes. en.