Telecommunications in Pakistan describes the overall environment for the mobile telecommunications, telephone, and Internet markets in Pakistan.
The Telecommunications Ordinance of 1994 created the Pakistan Telecommunication Authority (PTA), Pakistan's first independent telecommunications regulator, and the Pakistan Telecommunication Company Ltd (PTCL), a state-owned monopoly.
Due to a lack of competition, local telephone call rates were high and international call rates were even higher. During the 1990s, a call to United States cost $5 per minute (300PkRs per minute), which was not affordable for the majority of the population. In addition, customer service was poor; fixing a problem might take an average of 10 to 15 days. Despite this, consumers had to stick with PTCL, as they had no other options.
This prompted the government to take a series of actions to improve the service by opening the telecommunications market.[1] This was critical, but required a fine balance because opening the market and preserving PTCL were both important for the government.
In July 2003 the government introduced a Deregulation Policy for the Telecommunication Sector,[2] which allowed and encouraged foreign companies to invest in the Pakistani telecommunications market.[3] The centerpiece of the deregulation was the establishment of two categories of basic services licenses: Local loop (LL), for fixed line telecommunication within the 14 PTCL regions, and Long-distance and International (LDI), for connectivity between regions.” Two sets of criteria set by the regulatory authorities must be met before an operator is allowed to start operation: one for the issuance of a license and another for the maintenance of service quality.
In 2006, Etisalat International Pakistan, a wholly owned subsidiary of Emirates Telecommunications Corporation, purchased a 26% stake in PTCL and assumed management control of the company.[4]
In 2008 Pakistan was the world's third-fastest growing telecommunications market. Pakistan's telecom infrastructure is improving dramatically with foreign and domestic investments into fixed-line and mobile networks; fiber systems are being constructed throughout the country to aid in network growth. The major growth in mobile telephony was triggered by two steps taken by Prof. Atta-ur-Rahman FRS when he was Federal Minister of Science & technology. These were to introduce a "Calling Party Pays" (CPP) regime under which no charges are paid by the call receiving party on mobile phone calls. The second was the launching of UFone as a government owned mobile phone company that competitive call rates that led to strong market competition. The impact of these two measures has been the expansion of mobile telephony from 0.3 million mobile phones in 2001, to 160 million mobile phones by 2018.[5]
Pakistan's telecommunications infrastructure includes: Microwave radio relay, coaxial cable, fiber-optic cable, cellular, and satellite networks. Pakistan is connected to the rest of the world through nine submarine cable systems (SEA-ME-WE-3, SEA-ME-WE-4, SEA-ME-WE-5, I-ME-WE, AAE, TW-1, SRG, PEACE and Africa-1) that provide links to Asia, the Middle East, Africa, Europe;[6] 3 Intelsat satellite earth stations (1 Atlantic Ocean and 2 Indian Ocean); 3 operational international gateway exchanges (2 at Karachi and 1 at Islamabad); and microwave radio relay to neighboring countries.
LIRNEasia's Telecommunications Regulatory Environment (TRE) index summarizes stakeholders’ perception of the regulatory and policy environment and provides insight into how conducive the environment is for further development and progress. The most recent survey was conducted in July 2008 in eight Asian countries, including Pakistan. The tool measured seven dimensions: (i) market entry; (ii) access to scarce resources; (iii) interconnection; (iv) tariff regulation; (v) anti-competitive practices; (vi) universal services; and (vii) quality of service; for the fixed, mobile, and broadband sectors.
The survey found that in Pakistan the mobile sector was most active, followed by broadband; while the fixed-line sector remained somewhat static. The parameters that improved compared to the 2006 survey were: interconnection, tariff regulation, regulation of anti-competitive practices, and universal service obligation in the mobile sector; and market entry, interconnection, regulation of anti-competitive practices and universal service obligation in the fixed sector. Market entry received a low score in the mobile sector due to the perception that the cost of a new or renewal mobile license was prohibitive, thus posing a serious barrier to entry. However, this conclusion may have been incorrect, as the license fee, at least in the case of renewal by Mobilink GSM, was paid in installments over a period of three years. Thus, lack of complete information on the part of survey participants may have skewed the results.[7] [8]
Instaphone and Paktel were the pioneers in mobile communication in Pakistan during the 1990s. They were joined by Mobilink in 1998 which was owned by Motorola until its sale to ORASCOM.[9] The trio offered AMPS services before switching to GSM in the early 2000s. Ufone joined the mix in 2001. The sector was highly regulated which led to high call rates and poor service quality.[10] A new addition in Pakistan telecommunication, the Onic SIM made its debut in Pakistan on the auspicious date of August 14, 2023. Onic sim number serial starts from 0339.
In January 2004 the Ministry of Information Technology issued its Mobile Cellular Policy with objectives to:[11]
The deregulation bore fruit as international companies Telenor (Norway) and Warid Pakistan set up operations in the country in 2005.
The mobile telecommunications sector is seeing very large year-to-year growth in Pakistan. Approximately 90 percent of Pakistanis live within areas that have cell phone coverage and more than half of all Pakistanis have access to a cell phone.[12] With 194 million mobile subscribers in June 2022, Pakistan has the highest mobile penetration rate in the South Asian region. 3G/4G subscribers stood at 115 million in June 2022.
According to the Pakistan Telecommunication Authority (PTA), Jazz leads the market with 75.00 million subscribers, followed by Telenor with 49.19 million, Zong with 44.80 million and Ufone with 23.47 million. All telecom companies are working to broaden their networks in the Azad Jammu and Kashmir and Northern Areas, which were largely ignored until recently. Five of the seven Agencies of the tribal areas have mobile coverage.[13]
Pakistanis collectively sent over 151 billion text messages during the year 2009. Nokia has cited Pakistan to be producing the third-highest SMS traffic in the world in 2010.[14]
Fixed-line subscriptions declined from a peak of 5.2 million in 2005–06 to 3.4 million in 2009–10.[15]
When dialing on landlines, calls made within cities are considered local calls and you just dial the local number. Calls to other cities (e.g. Karachi to Lahore) are considered long-distance calls, e.g., when dialing to Lahore from Karachi you have to dial the code for Lahore then followed by the number of the destination, therefore you dial 042-XXXX-XXXX. For international calls, you dial "00" followed by the country code, e.g., for calls to the UK from Pakistan you dial 00 - 44 - XXXXXX.
The country code for Pakistan is 92.[12]