Metcard Explained

Metcard
Location:Melbourne
Launched:May 1998
Sales Location 1:Online
Sales Location 2:Telephone
Sales Location 3:Newsagents
Sales Location 4:Stations
Currency:AUD
Technology:Magnetic stripe
Manager:Transport Ticketing Authority
Website:http://www.metlinkmelbourne.com.au/fares_tickets
Discontinued:December 2012
Successor:Myki

Metcard was the brand name of an integrated ticketing system used to access public transport in Melbourne, Australia.[1] It was a universal ticket which allowed users to ride on the city's Metlink and Metropolitan Transit Authority network, consisting of suburban trains, trams, and buses, including the NightRider network. The Metcard was a credit card-sized ticket made out of cardboard and used a magnetic strip to store fare data. Metcard was operated by OneLink Transit Systems under a contract with the Government of Victoria which was managed by the Transport Ticketing Authority.[2]

History

In July 1983, the Metropolitan Transit Authority was formed to integrate Melbourne's tram, train and bus services. The Metropolitan Transit Authority also integrated bus, train and tram ticketing using punch card and scratch card tickets. Under the arrangements, the Government of Victoria collected all revenue from the sale of multi-modal tickets, which was then allocated to the various operators on the basis of an agreed formula.

Moves towards automated ticketing were first made in 1992. Tenders were called for the design, supply, installation and on-going maintenance of the system, with the OneLink Transit Consortium becoming the preferred tenderer in September 1993. The contract was signed in May 1994, with the major technology supplier being the ERG Group (now Vix Technology).[3]

Testing of prototypes commenced in December 1993, and the roll-out of the system was carried out from August 1996 to April 1998. Public field trials were carried out on buses from 20 August 1996, and on rail services from 18 September 1996.[4] Acceptance occurred in November 1997.[3] The system commenced full revenue service from May 1998 at a cost of $330 million.[5] Contractual issues between OneLink and the Victorian Government were not settled until May 2002 with the payment of up to $65 million in a staged settlement.[6]

In 2002, Metcard replaced the functionally identical yet technically simpler punch tickets and scratchie tickets, which were easy to cheat.[7] In 2009, the rollout of a new smartcard ticketing system, Myki, would signal the end of the Metcard. The Metcard system was deactivated on 29 December 2012.

Controversy

Controversy surrounded Metcard at its introduction, due to cost over-runs, the abolition of tram conductors and the unreliability of ticket purchasing and validation machines. The ticket vending machines were frequently attacked by vandals (often by pouring liquids into the coin slot), and underwent several revisions to their design.[8]

An audit released by the Victorian Government in 2001 showed over 1 in 4 (27.2%) of machines at railway stations did not work, and 11.9% of mobile equipment in buses and trams were non-operational.[9] The State Government renegotiated with ticketing network contract operator OneLink Transit Systems to improve the service to commuters. Following these improvements, a 2002 audit showed an increase in availability of machines to 92.1% at railway stations, and 98.3% on buses and trams. Usability was also improved, with tram machines able to sell daily tickets. Furthermore, vandalism across the network dropped by 62% between 2001 and 2002.[8]

V/Line tickets were aligned with the Metcard system in April 2006, with each V/Line ticket to stations in the Metcard area having the relevant zones printed on them.[10] In March 2007 the Nightrider bus service was also brought under the Metcard system.[11] and zone 3 of the system was abolished, being merged with zone 2.[12]

The original Metcard contract with OneLink was to last nine years, expiring in March 2007. In 2005 the contract was amended to permit the system to be extended and modified as work on the replacement Myki project progressed, with the contract being able to be terminated on six months notice.[2]

Operation

All forms of public transport could be accessed by using a single Metcard. Metcards were a time and zone based ticket, with validity periods ranging from 2 hours to yearly, and two zones covering the Melbourne metropolitan area.

When the system was in full operation, Metcards could be purchased from:

Ticket availability varied, with the sources above each stocking slightly different ranges beyond the standard two-hour, daily and seniors tickets.[13] Availability on board buses was particularly restricted, with neither the Sunday Saver nor off-peak tickets being available from drivers. Similarly, ticket vending machines at railway stations did not stock Sunday Savers or some types of off-peak tickets. Payment options varied from coin-only (small Metcard machines on trams and at railway stations), EFTPOS, coin and some notes (large ticket machines at stations) to EFTPOS, credit card, coin and all notes (premium railway stations).

In March 2008, the new route 401 bus service from North Melbourne railway station to the Royal Melbourne Hospital and University of Melbourne became the first and only bus route in Melbourne that required the purchase of a Metcard before travel.[14] [15]

Metcards were 'validated' when entering or exiting railway stations, and getting on trams or buses. The first validation printed an expiry date and time on the back of the ticket. Subsequent validations of most types of tickets did not print extra times but the data was intended to be used to count passenger numbers (in order to improve transport services). Revalidation of already validated tickets, whilst functionally unnecessary, was and is still required by law[1] and occasional campaigns continue to remind passengers of this.

When transport operations were franchised, revalidation data was also used to apportion revenue share between operators.[3] This has since been abandoned in favour of fixed percentage allocations (40% train, 40% tram and 20% bus).

With most railway stations not having ticket-operated barriers and trams not having conductors, enforcement was and is still the responsibility of roaming Authorised Officers (ticket inspectors). Authorised Officers (AOs) check that passengers have the correct ticket and, if using a concession ticket, have a suitable concession card. AOs did not issue fines directly but issued an infringement notice. The passenger then received a letter from the Department of Transport, who could issue a fine. Passengers could either pay the fine, seek an internal review, or contest it in court.

Zones and fares

Metcard tickets function within a zonal system. Melbourne is divided into two zones: Zone 1 (Yellow) and Zone 2 (Blue). Until early 2007, there was also a Zone 3 (Red), but this was abolished by extending Zone 2 to all areas covered by Zone 3. The two zones form concentric rings, with Zone 1 comprising the inner suburbs, and Zone 2 covering the remainder of metropolitan Melbourne. Zone 3 covered the outer eastern, southern and south-eastern metropolitan area, but this area is now part of Zone 2. Zone overlap areas exist on the borders of the zones. In these areas tickets for either zone are acceptable. The fare payable depends on the zone or zones in which the passenger travels, with higher fares for trips that include both travel zones[16]

A separate fare and ticketing system exists for V/Line (country) services. However, since April 2006 holders of V/Line tickets to Melbourne have had access to both Zone 1 and 2 without needing to purchase another ticket. V/Line tickets to Zone 2 stations are valid for Zone 2 only.[17] Fares in most towns just outside Melbourne were also aligned to Zone 2 Metcard prices as part of this integration.[10]

A range of tickets was available, including two-hour, all-day, weekly, monthly and annual tickets. There were also concession tickets for students, seniors and others. In 2010, a daily Zone 1 and 2 full-fare (as distinct from concession fare) ticket cost A$2.70, and a weekly Zone 1 and 2 ticket cost A$10.40. Prices generally rise by inflation (CPI) on 1 January each year, though there have been occasional higher than CPI increases.[18]

Transition to Myki

See main article: myki.

The Metcard system was originally scheduled to be replaced in 2008 by a contactless smart card ticketing system, called myki, which would cover all public transport in the state.[19] However, in February 2008, Victorian Public Transport Minister Lynne Kosky announced that the full roll out of the system would not begin until the end of 2008.[20] Approximately 7 weeks later, the system was delayed for approximately another 2 years, with an announcement that the service was now scheduled to begin its roll out in 2009, but not be fully operational until some time in 2010.[21] The system was finally introduced on 29 December 2009, but only for metropolitan train services, and was introduced on bus and tram services on 25 July 2010.[22]

The two systems would coexist until the transition was complete. Metcard equipment was able to support a similar system based on re-usable RFID touch cards for use by public transport staff and other pass holders,[23] however this provided neither the flexibility nor advantages intended to be available under by the myki system.

The new system was announced as a touch on / touch off system, where two validations are required per journey; one when boarding and again when alighting, similar to the London Underground's Oyster card system.[19] This means passengers would have a single card and be charged for the actual fare used (flat rate fare). This is unlike Metcard where passengers who travel into different zones at different days and times may need to buy several types of Metcards beforehand.

Touch on / touch off has both benefits and costs. On the one hand, it allows fares to be automatically calculated, always giving the passenger the cheapest fare option and special off-peak fares to encourage travel during quiet times could be implemented, which is impossible with Metcard. The main disadvantage would be to passengers who do not touch off and who would therefore be charged the total fare for the trip they might have taken.[19]

Following the change of government in November 2010, an enquiry was held into the future of myki, with various options considered including whether to proceed with it, modify its introduction, or scrap it altogether and retain Metcard. In June 2011, the Victorian Government confirmed that the roll-out of myki would continue and that Metcards would no longer be available after December 2012.

Withdrawal

The withdrawal of the Metcard system commenced on 2 January 2012 with the end of online and over-the-phone sales of Metcards, and the removal of yearly Metcards from sale. Other points of sale and Metcard types were progressively removed as Myki sales were introduced Melbourne-wide. Metcard validators at railway stations were also progressively removed, while the process of replacing Metcard gates with Myki gates began.

By November 2012, only short-term Metcards (one day or less) could be purchased, and only on board trams and buses. Unused and partially used Metcards could still be used.

All remaining Metcards were withdrawn from sale at 3:00 am on 29 December 2012. From this date, remaining Metcard equipment was closed for use. Unused and partially used Metcards were no longer valid tickets.

During early 2013, the remaining Metcard gates at railway stations were replaced with Myki gates, while all other remaining Metcard equipment was progressively removed.

Below are some of the milestones of the withdrawal of Metcard:

See also

External links

Notes and References

  1. Web site: FAQs – Metlink – Your guide to public transport in Melbourne and Victoria . . 26 March 2008 . dead . https://web.archive.org/web/20080722015522/http://www.metlinkmelbourne.com.au/fares_tickets/faqs . 22 July 2008 .
  2. Web site: Transport Ticketing Authority Corporate Plan 06-07 . doi.vic.gov.au . 27 March 2008 . http://webarchive.loc.gov/all/20090628215928/http%3A//www%2Edoi%2Evic%2Egov%2Eau/doi/doielect%2Ensf/2a6bd98dee287482ca256915001cff0c/fc6ee506c2ec4189ca2571fd001fe7c7/%24FILE/TTA%2DCP%2D2006%2D09%2Epdf . 28 June 2009 . dead .
  3. Web site: Metcard – A brief history . robx1.net . 26 March 2008 . 2 October 2011 . https://web.archive.org/web/20111002152743/http://www.robx1.net/victkt/metcard/html/history.htm . dead .
  4. Web site: Metcard – Public Field Trials . robx1.net . 26 March 2008 . 25 March 2008 . https://web.archive.org/web/20080325120714/http://www.robx1.net/victkt/metcard/html/pft.htm . dead .
  5. Web site: ERG Limited: Case Studies – Melbourne . https://web.archive.org/web/20160303171030/http://www.erggroup.com/worldwide/details.asp?pid=7 . dead . 3 March 2016 . erggroup.com . 27 March 2008.
  6. Web site: Media Release: SETTLEMENT OF ONELINK DISPUTE PAVES THE WAY FOR PUBLIC TRANSPORT TICKETING REFORM . Minister for Transport . legislation.vic.gov.au . 30 May 2002 . 27 March 2008 . 1 October 2011 . https://web.archive.org/web/20111001000429/http://www.legislation.vic.gov.au/domino/Web_Notes/MediaRelArc02.nsf/fce5683f42af57f04a256b36001bd4df/415280cae994e99eca256bc9007c8c79%21OpenDocument%26Click%3D . live .
  7. Web site: Metcard – The End of Met Ticket . robx1.net . 27 March 2008 . 8 September 2008 . https://web.archive.org/web/20080908034201/http://www.robx1.net/victkt/metcard/html/finale.htm . dead .
  8. Web site: 2002 Independent Audit of the Automatic Ticketing System . Downie Consulting . March 2003 . doi.vic.gov.au . 27 March 2008 . http://webarchive.loc.gov/all/20090609035355/http%3A//www.doi.vic.gov.au/doi/doielect.nsf/2a6bd98dee287482ca256915001cff0c/212e8a4e99367bc9ca256cf5007b7a44/%24FILE/ReportDraft12%2D%2520Downie%2520modified%252012.02.03.pdf . 9 June 2009 . dead.
  9. Web site: 2001 Independent Audit of the Automatic Ticketing System . http://webarchive.loc.gov/all/20090520050448/http://www.doi.vic.gov.au/DOI/Internet/transport.nsf/AllDocs/AB742159B0AB04EC4A25699A000055E5?OpenDocument . dead . 2009-05-20 . Miller Network Group . May 2001 . doi.vic.gov.au . 27 March 2008.
  10. Web site: Media Release: BETTER VALUE FOR V/LINE TICKETS FROM THIS SATURDAY . 20 April 2006 . dpc.vic.gov.au . 26 March 2008 . dead . https://web.archive.org/web/20110519080112/http://www.dpc.vic.gov.au/domino/Web_Notes/newmedia.nsf/8fc6e140ef55837cca256c8c00183cdc/48834ff802d37191ca25715600825dcd%21OpenDocument . 19 May 2011.
  11. Web site: Media Release: NIGHTRIDER NOW INCLUDED IN METCARD FARE . 2 March 2007 . dpc.vic.gov.au . 26 March 2008 . https://web.archive.org/web/20070906190418/http://www.dpc.vic.gov.au/domino/Web_Notes/newmedia.nsf/955cbeae7df9460dca256c8c00152d2b/d83e569f8d09c594ca257294007887d9%21OpenDocument . 6 September 2007 . dead.
  12. Web site: Media Release: REMOVAL OF ZONE 3 MEANS SAVINGS FOR PASSENGERS . dpc.vic.gov.au . 4 March 2007 . 26 March 2008 . dead . https://web.archive.org/web/20070917160042/http://www.dpc.vic.gov.au/domino/Web_Notes/newmedia.nsf/35504bc71d3adebcca256cfc0082c2b8/92cdc0165023aa5bca257294007b9355%21OpenDocument . 17 September 2007 .
  13. Web site: Metcard types – Metlink – Your guide to public transport in Melbourne and Victoria . . 26 March 2008 . dead . https://web.archive.org/web/20080722014438/http://www.metlinkmelbourne.com.au/fares_tickets/metropolitan_fares_and_tickets/metcard_types . 22 July 2008.
  14. Web site: Media Release: NEW SHUTTLE SERVICE PROVIDES VITAL LINK FOR COMMUTERS . dpc.vic.gov.au . 21 May 2008 . 3 March 2008 . https://web.archive.org/web/20080720172116/http://www.dpc.vic.gov.au/domino/Web_Notes/newmedia.nsf/798c8b072d117a01ca256c8c0019bb01/ae68b4f8991d03caca257401007bfe06%21OpenDocument . 20 July 2008 . dead.
  15. Web site: New bus route from North Melbourne Station – via Royal Melbourne Hospital – to the University of Melbourne: from Monday, 3 March 2008 – Metlink – Your guide to public transport in Melbourne and Victoria . Metlink . 21 May 2008 . dead . https://web.archive.org/web/20080822192539/http://www.metlinkmelbourne.com.au/news/service_alterations/metropolitan_buses/new_bus_route_from_north_melbourne_station_via_royal_melbourne_hospital_to_the_university_of_melbourne_from_monday_3_march_2008 . 22 August 2008.
  16. Web site: Metropolitan zones – Metlink – Your guide to public transport in Melbourne and Victoria . Metlink. 26 March 2008 . dead . https://web.archive.org/web/20080719074514/http://www.metlinkmelbourne.com.au/fares_tickets/metropolitan_fares_and_tickets/metropolitan_zones . 19 July 2008.
  17. Web site: V/Line: V/Line & Metlink ticket integration . V/Line. 26 March 2008 . dead . https://web.archive.org/web/20080720034359/http://www.vline.com.au/fares/fares/vline_metlink_integration.html . 20 July 2008.
  18. Web site: Public transport fares to rise – National – theage.com.au . 28 November 2007 . Stephen Moynihan . . Australia . 26 March 2008 . 11 February 2008 . https://web.archive.org/web/20080211102734/http://www.theage.com.au/news/national/public-transport-fares-to-rise/2007/11/28/1196036950574.html . live .
  19. Web site: Chapter 7 – Myki ticketing solution . https://web.archive.org/web/20080822224609/http://www.metlinkmelbourne.com.au/content/download/34677/459749/file/3319%20FT%20Manual%2008%20WEB%20CHP07.pdf . dead . 22 August 2008 . Victorian Fares and Ticketing Manual (2008) . Metlink . 26 March 2008.
  20. Web site: The Age: Smartcard Runs Two Years Late – 5 February 2008 . 12 April 2008 . 6 May 2008 . https://web.archive.org/web/20080506034020/http://www.theage.com.au/news/national/smartcard-runs-two-years-late/2008/02/04/1202090323422.html . live .
  21. http://news.theage.com.au/smartcard-system-may-face-twoyear-delay/20080325-21e9.html The Age: Smartcard System May Face Two Year Delay 5 February 2008
  22. Web site: Myki Latest News . . 1 November 2010 . https://web.archive.org/web/20110216092058/http://www.myki.com.au/Home/Latest-news/Latest-news/default.aspx . 16 February 2011 . dead.
  23. Web site: Metcard – Employee Touchcards . robx1.net . 26 March 2008 . 5 May 2008 . https://web.archive.org/web/20080505074931/http://www.robx1.net/victkt/metcard/html/employee.htm . live .
  24. Web site: Media Release: More places to buy Myki as Metcard withdrawal continues . Minister for Transport . transport.vic.gov.au . 20 January 2012 . 26 July 2012 . dead . https://web.archive.org/web/20120629043755/http://www.premier.vic.gov.au/media-centre/media-releases/2964-more-places-to-buy-myki-as-metcard-withdrawal-continues.html . 29 June 2012 .
  25. Web site: 7-Eleven Rollout . Myki . myki.com.au . 9 April 2012 . 17 April 2012 . https://web.archive.org/web/20120417211226/http://www.myki.com.au/myki-update/myki-updates#tab3 . live .
  26. Web site: Media Release - Passengers Urged to Switch to Myki as Value Metcards Withdrawn . Public Transport Victoria . myki.com.au . 4 June 2012 . 2 September 2012 . https://web.archive.org/web/20121101055716/http://www.myki.com.au/ArticleDocuments/128/Media%20release%20-%20Passengers%20urged%20to%20switch%20to%20myki%20as%20value%20Metcards%20withdrawn%20-%204%20June%202012.pdf.aspx . 1 November 2012 . dead.
  27. Web site: Myki top up replaces Metcard ticket sales at Premium Station ticket offices . . myki.com.au . 15 August 2012 . 2 September 2012 . https://web.archive.org/web/20120830232155/http://www.myki.com.au/ArticleDocuments/170/myki%20top%20up%20replaces%20Metcard%20ticket%20sales%20at%20railway%20station%20ticket%20offices.PDF.aspx . 30 August 2012 . dead.
  28. Web site: End of Metcard paper ticket to ride . . . 12 October 2012 . 12 October 2012.
  29. Web site: myki only gates rollout begins: from Friday, 12 October 2012 until March 2013 . Public Transport Victoria . ptv.vic.gov.au . 12 October 2012 . 12 October 2012 . dead . https://web.archive.org/web/20121016024604/http://ptv.vic.gov.au/news/news-promotions/myki-only-gates-rollout-begins-from-friday-12-october-2012-until-march-2013 . 16 October 2012 .
  30. Web site: Metcard validator removal begins . https://archive.today/20121206045401/http://ptv.vic.gov.au/news/news-promotions/metcard-validator-removal-begins . dead . 2012-12-06 . Public Transport Victoria . 2012-11-13 .
  31. Web site: Melbourne's public transport readies for the end of Metcard . Public Transport Victoria . myki.com.au . 13 September 2012 . 13 September 2012 . https://web.archive.org/web/20121015060639/http://www.myki.com.au/ArticleDocuments/128/MEDIA%20RELEASE%20-%20MELBOURNES%20PUBLIC%20TRANSPORT%20READIES%20FOR%20THE%20END%20OF%20METCARD.pdf.aspx . 15 October 2012 . dead.
  32. Web site: Refunds and replacements. Public Transport Victoria. 2013-07-02. https://web.archive.org/web/20130626224025/http://ptv.vic.gov.au/tickets/refunds-and-replacements/. 26 June 2013. dead.

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