NewVoiceMedia explained

NewVoiceMedia
Founders:Ashley Unitt and Richard Pickering
Hq Location City:Basingstoke
Hq Location Country:England, United Kingdom
Area Served:International
Products:ContactWorld
Services:Cloud-based customer service
Revenue:£44.5 million (2015)[1]
Num Employees:360 (2017)[2]

NewVoiceMedia was a cloud service company based in Basingstoke, England.[3] The company's ContactWorld platform uses customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.[4] [5] [6] The company works in 128 countries, with numerous large organisations including: MobileIron, Truphone, Parcelforce, and the Canadian Cancer Society.[5] [7] [8] [9] [2]

History

Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.[3] [4]

In May 2010, NewVoiceMedia received £4 million (US$6.3 million) in a Series A round of funding.

Jonathan Gale was appointed CEO in Feb 2011 and led the company through rapid growth and a series of significant fund raising rounds which fuelled product development and international expansion.

The company received £2.5 million (US$4 million) in August 2011.[3] In 2013, it raised more than £35.2 million (US$55 million) via a £12.8 million (US$20 million) round in January and in September, it raised an additional £22.4 million (US$35 million).[6] [7] [10] [11] By 2014, the company had raised more than £99 million in funding including a £32 million (US$50 million) Series E in July of that year.[12] [13]

In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.[14] In 2015, the London Stock Exchange named NewVoiceMedia as one of the 1,000 Companies to Inspire Britain.[15]

NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in funding in January 2016 from several venture capital funds and Salesforce.[16] The company's total funding has reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[17] In 2017, NewVoiceMedia was included on Forbes Cloud 100 list[18] and positioned as a 'leader' in Gartner's Magic Quadrant for Contact Centre as a Service, Western Europe.[19]

In January 2018, Dennis Fois was appointed as CEO. NewVoiceMedia was acquired in November 2018 by Vonage Inc for US$350 million.

Notes and References

  1. http://fortune.com/2016/01/28/newvoicemedia-30-million-salesforce/ Fast-Growing Cloud Customer Care Specialist Raises $30 Million
  2. Web site: NewVoiceMedia. Forbes. August 6, 2017.
  3. Web site: NewVoiceMedia closes £2.5 million second round . Cardy . Todd . 1 August 2011 . growthbusiness.co.uk . Vitesse Media . 28 August 2015.
  4. Web site: Cloud-Based Virtual Call Center Company NewVoiceMedia Raises $50M . Chowdhry . Amit . 10 July 2014 . . 28 August 2015.
  5. Web site: RAC drives customer care to the cloud with NewVoiceMedia and Salesforce . Donnelly . Caroline . computerweekly.com . TechTarget . 28 August 2015.
  6. Web site: NewVoiceMedia raises $20 million to expand its cloud contact centre services in the US . Knowles . Jamillah . 29 January 2013 . thenextweb.com . The Next Web, Inc . 28 August 2015.
  7. Web site: Cloud call center biz NewVoiceMedia sings its way to $20M in new funds . Ludwig . Sean . 29 January 2013 . venturebeat.com . VentureBeat . 28 August 2015.
  8. Web site: NewVoiceMedia grows international business by more than 500 per cent . Garfield . Richard . 20 May 2015 . . Newsquest Media (Southern) Ltd . 28 August 2015.
  9. Web site: The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts . Smilansky . Oren . destinationcrm.com . Information Today Inc . 28 August 2015.
  10. Web site: NewVoiceMedia Raises Another $50M For Its Cloud-Based Contact Centers . Lunden . Ingrid . 9 July 2014 . techcrunch.com . AOL Inc . 28 August 2015.
  11. Web site: NewVoiceMedia raises $35M to bring call centers to the cloud . Grant . Rebecca . 19 September 2013 . venturebeat.com . VentureBeat . 28 August 2015.
  12. Web site: Deals of the day: NewVoiceMedia raises $50 million . . 9 July 2014 . fortune.com . Time Inc . 28 August 2015.
  13. Web site: Wowcher customer service rings up a NewVoiceMedia makeover . Wainewright . Phil . 14 July 2014 . diginomica.com . Diginomica Ltd . 28 August 2015.
  14. Web site: The 13 enterprise startups with the most VC funding . Weinberger . Matt . 17 March 2015 . businessinsider.com . Business Insider Inc . 28 August 2015.
  15. Web site: 1000 Companies To Inspire Britain . . lesg.com . London Stock Exchange . 28 August 2015.
  16. https://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/12126093/NewVoiceMedia-to-spend-big-to-go-Stateside-following-30m-fundraise.html NewVoiceMedia to spend big to go Stateside following $30m fundraise
  17. https://techcrunch.com/2016/01/28/more-money-into-the-cloud-as-newvoicemedia-gets-30m-for-its-contact-center-solutions/ More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions
  18. Web site: Cloud 100 2017 Ranking. Forbes. August 6, 2017.
  19. Web site: NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant. Call Centre Helper.

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