Micro Center Explained

Micro Center
Type:Division
Foundation:, in Columbus, Ohio[1]
Founders:John Baker and Bill Bayne[2]
Location City:Hilliard, Ohio
Location Country:U.S.
Products:Computers, Consumer Electronics & Accessories
Revenue:$2.4 billion
Revenue Year:2015
Num Employees:2,750
Num Employees Year:2016
Parent:Micro Electronics, Inc.

Micro Center is an American computer retail store, headquartered in Hilliard, Ohio. It was founded in 1979, and has 27 stores in 18 states. The chain is a highly electronic and mechanical center for building personal computers and gaming computers.

History

Micro Center was founded in Columbus, Ohio in 1979 by John Baker and Bill Bayne, two former Radio Shack employees, with a $35,000 investment.[2] [3] Rick Mershad is the current CEO and President of Micro Center. Mershad was one of the first 10 employees of the company, starting as a Sales Associate two years after the company's founding.[4] The first Micro Center store was established in a 900square feet storefront located in the Lane Avenue Shopping Center in Upper Arlington, Ohio. The store benefited from its proximity to Ohio State University and the scientific think-tank Battelle Memorial Institute, which provided a large customer base and a source of computer-literate salespeople.[5] Their goal for the first year was $30 million in sales, and they achieved $29.9 million.[3] In 2009, Micro Center developed an "18-minute pickup" service where customers who order merchandise on their website can pick it up from the store in 18 minutes.

In January 2014, the company planned to open two new New York City stores in Brooklyn and Queens.[6]

As of 2024, there are 27 Micro Center stores nationwide in 18 states, including California, Colorado, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, and Virginia. Two future stores are planned for the same year: one location in Miami, Florida, and one location in Santa Clara, California.[7] [8]

Corporate structure

Micro Center is a subsidiary of Micro Electronics, Inc., a privately held corporation headquartered in Hilliard, Ohio.[9]

Stores are sized up to 60000square feet, stocking about 36,000 products across 700 categories, including major name brands and Micro Center's own brands. Micro Center is an approved seller of all Apple products. The company has had Apple departments in all stores since 1982, and has included "Build Your Own PC" departments, and "Knowledge Bars" for service and support since 2007.[2] [10]

Public profile

Micro Center was the first retailer in the United States to sell the DJI Mavic Pro drone, launching it by hosting a three-day demonstration in their Columbus store's parking lot which was open to the press and the public.[11]

In a 2015 interview, Micro Center CEO Rick Mershad described how their product line is changing: the STEM movement is driving students and adults to make their own creations, and Micro Center is focusing on Arduino projects and Raspberry Pi, which require more consultative selling.

Media reception

Joan Verdon of The Record noted that meeting customer's needs with a high level of service and skilled salespeople are Micro Center's "claim to fame". She also quoted Doug Olenick, editor at TWICE, a major consumer electronics trade publication, who said that the store's salespeople, compared to others in the industry, are extremely well trained.[5]

In 2021, the store started to offer a free solid-state drive to new customers, but Storage Review was not sold, concluding "it's free, but it's still not worth it". More generally, they noted that: "Micro Center's Inland brand is to tech what Amazon's dozens of brands are to toilet paper, shampoo, and such."[12]

Awards and rankings

In 2014, Micro Center was ranked 93rd on a list of the 100 hottest retailers in the United States compiled by the National Retail Federation.[13]

In 2015, the industry trade journal Dealerscope ranked it as the 18th largest consumer electronics retailer in the United States and Canada.[14]

In 2016, Forbes magazine ranked it 195th among America's largest private companies.[15]

In October 2016, Micro Center stores won first and second prizes in Intel's annual "Score with Intel Core" competition, and donated their prize money to local schools.[16] [17]

In 2019, Micro Center stores won first and third prizes, making two more prize money donations to local schools.[18] [19]

See also

According to the American business research company Hoover's, the major competitors to Micro Center's parent company Micro Electronics are:[20]

Notes and References

  1. Web site: Micro Center opening stores in Brooklyn, Queens . Eaton . Dan . January 16, 2014 . Columbus Business First . September 23, 2015.
  2. News: Franklin . Peter D. . The Miracle on Lane Avenue . The Columbus Dispatch . November 4, 1990.
  3. Columbus Dispatch DFAS Magazine, "Doing the Right Thing Right" December 1995, p.12
  4. https://www.youtube.com/watch?v=MEZO-FuRrtQ
  5. News: Verdon . Joan . March 16, 2007 . Service is their password - Computer chain to open N.J. store . The Record . Hackensack, NJ . B01 . November 8, 2016 . subscription.
  6. Web site: Eaton . Dan . 2014-01-16 . Micro Center opening stores in Brooklyn, Queens . 2022-05-13 . www.bizjournals.com.
  7. Web site: Avram Piltch . 2023-06-20 . Micro Center to Launch New Stores in Miami and Charlotte Next Year . 2023-08-11 . Tom's Hardware . en.
  8. Web site: 2024-04-17. Micro Center Announces Opening of New Santa Clara Store. 2024-04-17. en. PRWeb.
  9. Book: March 2001 . Hoover's Handbook of Private Companies . Hoover's, Incorporated . 978-1-57311-067-9.
  10. News: Verdon . Joan . April 27, 2007 . Steady as she grows . The Record . Hackensack, NJ . B01 . November 4, 2016 . subscription.
  11. News: November 18, 2016 . Micro Center First Retailer to Host DJI Mavic Pro Experience . News Channel 10 . December 12, 2016 . dead . https://web.archive.org/web/20161220110318/http://www.newschannel10.com/story/33743673/micro-center-first-retailer-to-host-dji-mavic-pro-experience#.WDDiNs0GkMQ . December 20, 2016.
  12. News: Beeler . Brian . August 24, 2021 . How Good is Micro Center's Free SSD? . StorageReview.com . October 6, 2021.
  13. News: Malone . JD . August 2, 2014 . Columbus companies among top retailers . The Columbus Dispatch . November 2, 2016.
  14. Spinale . Laura . 2015 . Top 101 CE Retailers: Retailers Post Modest Increases in a Turbulent Marketplace . Dealerscope . North American Publishing Co. . October 29, 2016.
  15. Web site: Micro Electronics on the Forbes America's Largest Private Companies List . Forbes . October 29, 2016.
  16. News: October 11, 2016 . Micro Center to Present $45,000 in Donations from Intel to Local Schools . www.prnewswire.com . November 2, 2016.
  17. News: McGowan . Mary Kate . October 24, 2016 . Computer store to donate $10,000 to Powers Ferry Elementary . Marietta Daily Journal . November 2, 2016.
  18. News: Brubaker . Paul . Intel, Micro Center Bolster District's One-to-One Device Initiative with Donation of $25,000 to Buy 40 Dell Chromebooks . Paterson Public Schools . March 29, 2020.
  19. Web site: Score with Intel Core . East Meadow School District . March 29, 2020.
  20. Web site: Company Profile - Micro Electronics Inc. . Hoover's (a subsidiary of Dun and Bradstreet) . November 3, 2016.