Accesso Explained

Accesso Technology Group PLC
Former Name:	Lo-Q
Type:	Public
Predecessor:	The Tellurian Devices Company, accesso
Founder:	Leonard Sim
Area Served:	Worldwide
Key People:	Steve Brown (CEO), Andrew Jacobs (CCO), Fern MacDonald (CFO), Bill Russell (Non-Executive Chairman)
Industry:	leisure, cultural, entertainment, theme park, technology
Services:	ticketing, virtual queuing, guest management, eCommerce, access control, reserved seating, box office ticketing, point of sale ticketing, online ticketing, global ticketing distribution
Revenue:	(2018)^[1]
Operating Income:	(2018)
Net Income:	(2018)
Assets:	(2018)
Equity:	(2018)
Divisions:	accesso LoQueue accesso Passport accesso ShoWare accesso Siriusware Ingresso The Experience Engine (TE2)
Subsid:	Located in Europe and North America and Australia
Foundation:	(Lo-Q)
Location City:	Berkshire
Location Country:	England
Locations:	4 Offices Worldwide

Accesso Technology Group PLC (formerly Lo-Q) is a publicly listed technology company based in Berkshire, England.^[2] Accesso has 9 offices across the world, and serves 1000 venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management solutions.^[3]

History

Accesso was established around 2000, and had entered bankruptcy almost immediately. The company then reemerged in 2007.^[4]

In 2012, Lo-Q PLC acquired the Lake Mary, Florida-based company, Accesso LLC, for .^[5] At the time, Lo-Q focused on developing ride-reservation systems for theme parks, while accesso focused on online and mobile ticket sales software and the management of online ticket stores. The merger was seen as a joining of synergistic capabilities and complementary customer sets. Tom Burnet was the CEO of Lo-Q and retained this role after the merger.^[6] At the time of the merger, accesso's CEO and owner was former Disney executive Steve Brown; after the merger, Brown joined the board of the new company and became the COO of North American operations.

In November 2013, Lo-Q was renamed as accesso to reflect the company's operations.^[7] In December 2013, accesso acquired for the Taos, New Mexico-based ticketing and point-of-sale software provider Siriusware.^[8] The acquisition provided accesso with a client base that included the ski and snow sports market. On 10 November 2014, accesso acquired VisionOne and their ShoWare ticketing product, a customizable cloud-based ticket sales product, expanding the company's client base into entertainment markets such as theaters, sports stadiums and music festivals.^[9] On 30 March 2017, accesso acquired Ingresso, a global distribution system for entertainment ticketing. Later in 2017, the company acquired The Experience Engine (TE2),^[10] a guest experience management company, which included customers in venues such as theme parks, ski resorts, hotels, quick service food, healthcare and other hospitality-focused operations.^[11]

In 2014, penetration of the South Korean market began via a three-year partnership with an in-country consulting firm.^[12]

Products

Accesso offers products for ticketing, virtual queuing, distribution, guest experience and point of sale.

• accesso LoQueue Virtual Queuing:^[13]
  • Introduced in 2001, accesso's patented accesso LoQueue virtual queuing product allows guests to wait in virtual lines as opposed to physical ones.
  • Products for virtual queuing include the Qbot (retired), Qband (retired), Qsmart, and Prism.^[14] Several patents have been registered for their concepts.^{[15] [16] [17]}
• accesso Passport ticketing suite:^[18]
  • Used by venues including Cedar Fair,^[19] Six Flags,^[20] and Palace Entertainment.^[21] In 2015, Merlin Entertainments Group signed a long-term agreement with accesso.^[22]
• accesso Siriusware ticketing & point of sale:^[23]
  • offers guest management, ticketing, e-commerce and point-of-sale solutions for a wide variety of venues and attractions.
• accesso ShoWare live entertainment ticketing:^[24]
  • The accesso ShoWare live event ticketing suite provides customizable, cloud-based ticket sales software.^[24]

See also

• Disney's Fastpass

Notes and References

1. Web site: 2018 Annual report and financial statements . 7 May 2019 . Companies House Register .
2. News: Whiterow. Philip. Lo-Q in the fast lane as new products come on stream. 11 April 2012. Proactive Investors Australia. 29 March 2012. https://web.archive.org/web/20120331130907/http://www.proactiveinvestors.com.au/companies/news/27080/lo-q-in-the-fast-lane-as-new-products-come-on-stream--27080.html. 31 March 2012. dead. dmy-all.
3. Web site: About Us. Accesso Technology Group. en-US. 2020-11-23.
4. Web site: 2019-06-07. Insights: Riding a rollercoaster with Accesso. 2020-03-04. TheTicketingBusiness News. en-GB.
5. News: Garcia. Jason. 6 December 2012. Local park ticketing firm sold for $22M. A10. Orlando Sentinel. Tribune Publishing Company. Orlando, Florida. Newspapers.com.
6. News: Reservation-only rides in the works?. Pedicini. Sandra. 24 November 2014. Orlando Sentinel. Tribune Publishing Company. Orlando, Florida. D3. Newspapers.com.
7. Lo-Q is now "accesso". 15 November 2013. 12 November 2013. Wall Street Journal.
8. News: Accesso buys Siriusware. Clarke. Sara K.. 9 December 2013. Orlando Sentinel. Tribune Publishing Company. Garcia. Jason. Orlando, Florida. D3. Newspapers.com.
9. Web site:
   • • accesso** acquires VisionOne, Worldwide, Ltd.
   . Accesso. 31 May 2017. accesso Technology Group plc. en-us. 31 May 2017.
10. Web site: accesso acquire software specialist The Experience Engine TE2. Blooloop. 2020-03-04.
11. Web site:
    • • accesso** Announces Plan To Acquire The Experience Engine (TE2)
    . accesso Technology Group. en-US. 2020-03-04.
12. News: Lake Mary firm moves into South Korean theme parks. Pedicini. Sandra. 14 August 2014. Orlando Sentinel. Tribune Publishing Company. Orlando, Florida. A12. Newspapers.com.
13. Web site: accesso LoQueue Virtual Queuing System . 2022-12-02 . accesso Technology Group . en-US.
14. Web site: Products -accesso LoQueue. Your Guide. 11 April 2012.
15. US. 6529786. Queue management system. 1997-05-22. 1996-11-15. Sim, Leonard. Maria N. Von Buhr. Chad Rapp.
16. US. 2008080445. Reservation Management System and Method. 2008-04-03. 2006-09-28. Bayne, Christopher; Butler, Christopher; Sim, Leonard.
17. US. 2010277276. System For Regulating Access To A Resource. 2010-11-04. 2010-05-12. Bayne, Christopher; Butler, Christopher; Sim, Leonard.
18. Web site: accesso Passport Online Ticketing System . 2022-12-02 . accesso Technology Group . en-US.
19. Cedar Fair chooses accesso to drive e-commerce platform. Amusement Today. 27 October 2011. 15 November 2013.
20. Mission Admission. Park World Magazine. 28 January 2009. 15 November 2013. https://web.archive.org/web/20110105053639/http://parkworld-online.com/news/fullstory.php/aid/1157/Mission_Admission_.html. 5 January 2011. dead. dmy-all.
21. Kernels – September 2012. Park World Magazine. 7 September 2012. 15 November 2013. https://web.archive.org/web/20131019213248/http://www.parkworld-online.com/news/fullstory.php/aid/2335/Kernels__96_September_2012.html. 19 October 2013. dead. dmy-all.
22. Web site: Merlin Entertainments Selects **accesso** as its Exclusive Global.... accesso. 31 May 2017. accesso Technology Group. en-us. 31 May 2017.
23. Web site: accesso Siriusware Point of Sale Ticketing… . 2022-12-02 . accesso Technology Group . en-US.
24. Web site: accesso ShoWare Box Office Event Ticketing… . 2022-12-02 . accesso Technology Group . en-US.