This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters ofthe year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.[1]
| Year | 1st | 2nd | 3rd | |
|---|---|---|---|---|
| 2006[2] |  Kuala Lumpur International Airport | |||
| 2007[3] |  Incheon International Airport | Kuala Lumpur International Airport | Singapore Changi Airport | |
| 2008[4] | Incheon International Airport | Singapore Changi Airport |  Hong Kong International Airport | |
| 2009[5] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | |
| 2010[6] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | |
| 2011[7] | Incheon International Airport | Singapore Changi Airport |  Beijing International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 |  Abu Dhabi International Airport |  Cape Town International Airport |  Hamad International Airport | |||
| 2007 | ||||||
| 2008 | Cape Town International Airport | |||||
| 2009 | George Airport | O.R. Tambo International Airport | ||||
| 2010 | Cape Town International Airport |  Cairo International Airport | O.R. Tambo International Airport | |||
| 2011 | Cape Town International Airport | Cairo International Airport | Durban International Airport | |||
| 2012 | Cape Town International Airport | Durban International Airport | Cairo International Airport | O.R. Tambo International Airport | ||
| 2013 | Cape Town International Airport | Durban International Airport |  Sir Seewoosagur Ramgoolam International Airport | Cairo International Airport | O.R. Tambo International Airport | |
| 2014 | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | Cape Town International Airport | O.R. Tambo International Airport | Jomo Kenyatta International Airport | |
| 2015 | Sir Seewoosagur Ramgoolam International Airport | Cape Town International Airport Durban International Airport | O.R. Tambo International Airport | |||
| 2016 | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | Cape Town International Airport | |||
| 2017 |  Mohammed V International Airport | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 | Incheon International Airport | Hong Kong International Airport | ||||
| 2008 | Incheon International Airport |  Singapore Changi Airport | Hong Kong International Airport | |||
| 2009 | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | |||
| 2010 | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | |||
| 2011 | Incheon International Airport | Singapore Changi Airport | ||||
| 2012 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport | Hong Kong International Airport | ||
| 2013 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport |  Indira Gandhi International Airport | ||
| 2014 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport | Haikou Meilan International Airport | Indira Gandhi International Airport | |
| 2015 | Incheon International Airport Singapore Changi Airport | Beijing Capital International Airport Chhatrapati Shivaji International Airport Indira Gandhi International Airport Sanya Phoenix International Airport Shanghai Pudong International Airport | Guangzhou Baiyun International Airport Taoyuan International Airport Tianjin Binhai International Airport | |||
| 2016 | Incheon International Airport | Indira Gandhi International Airport Chhatrapati Shivaji International Airport Singapore Changi Airport | Beijing Capital International Airport Haikou Meilan International Airport | Raja Bhoj International Airport | Chandigarh International Airport | |
| 2017 | Indira Gandhi International Airport Chhatrapati Shivaji Maharaj International Airport | Beijing Capital International Airport Ngurah Rai Airport Haikou Meilan International Airport Shanghai Pudong International Airport | Sanya Phoenix International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 |  Zürich Airport | |||||
| 2008 | Zürich Airport | |||||
| 2009 | Zürich Airport | |||||
| 2010 | Zürich Airport | |||||
| 2011 |  Malta International Airport | |||||
| 2012 | Malta International Airport |  Edinburgh Airport |  Keflavík International Airport | Zürich Airport | ||
| 2013 | Sheremetyevo International Airport | Zürich Airport | Keflavík International Airport | Malta International Airport | ||
| 2014 | Keflavík International Airport | Sheremetyevo International Airport |  Porto Airport | Malta International Airport | Zürich Airport | |
| 2015 | Pulkovo Airport Sheremetyevo International Airport Sochi International Airport |  Dublin Airport Malta International Airport Václav Havel Airport Prague Zürich Airport |  Copenhagen Airport Keflavík International Airport Heathrow Airport Porto Airport Vienna International Airport | |||
| 2016 | Sochi International Airport | Sheremetyevo International Airport | Dublin Airport Malta International Airport Porto Airport Zürich Airport | |||
| 2017 | Sochi International Airport | Malta International Airport Sheremetyevo International Airport Porto Airport |  Leonardo da Vinci–Fiumicino Airport Zürich Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2007 | ||||||
| 2008 |  José Joaquín de Olmedo International Airport |  Juan Santamaría International Airport | ||||
| 2009 |  Cancún International Airport | José Joaquín de Olmedo International Airport | ||||
| 2010 | Cancún International Airport | José Joaquín de Olmedo International Airport | Juan Santamaría International Airport | |||
| 2011 | Cancún International Airport | José Joaquín de Olmedo International Airport | Juan Santamaría International Airport | |||
| 2012 | Cancún International Airport | José Joaquín de Olmedo International Airport | Juan Santamaría International Airport |  Grantley Adams International Airport | ||
| 2013 | José Joaquín de Olmedo International Airport | Cancún International Airport |  Sangster International Airport | Licenciado Gustavo Díaz Ordaz International Airport | ||
| 2014 | José Joaquín de Olmedo International Airport | Mariscal Sucre International Airport | Cancún International Airport |  Lynden Pindling International Airport |  Las Américas International Airport | |
| 2015 | José Joaquín de Olmedo International Airport | Mariscal Sucre International Airport | Monterrey International Airport Punta Cana International Airport | |||
| 2016 | José Joaquín de Olmedo International Airport | Lynden Pindling International Airport Punta Cana International Airport | Queen Beatrix International Airport Mariscal Sucre International Airport | |||
| 2017 | José Joaquín de Olmedo International Airport | Los Cabos International Airport | Lynden Pindling International Airport Punta Cana International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | Abu Dhabi International Airport | Cape Town International Airport | Hamad International Airport | |||
| 2007 | ||||||
| 2008 |  Ben Gurion Airport | Abu Dhabi International Airport | Hamad International Airport | |||
| 2009 | Ben Gurion Airport | Abu Dhabi International Airport | ||||
| 2010 | Dubai International Airport | Abu Dhabi International Airport | Ben Gurion Airport | |||
| 2011 | Dubai International Airport | Abu Dhabi International Airport | Ben Gurion Airport | |||
| 2012 | Abu Dhabi International Airport | Dubai International Airport | Hamad International Airport | Ben Gurion Airport |  Bahrain International Airport | |
| 2013 | Abu Dhabi International Airport | Dubai International Airport | Hamad International Airport | Ben Gurion Airport |  Queen Alia International Airport | |
| 2014 | Queen Alia International Airport | Abu Dhabi International Airport | Ben Gurion Airport | Hamad International Airport | Dubai International Airport | |
| 2015 | Queen Alia International Airport | Abu Dhabi International Airport Hamad International Airport |  King Fahd International Airport Dubai International Airport Ben Gurion Airport | |||
| 2016 | Abu Dhabi International Airport | Queen Alia International Airport | Dubai International Airport | |||
| 2017 | Abu Dhabi International Airport | Queen Alia International Airport Prince Mohammad bin Abdulaziz International Airport | Dubai International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 |  Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | ||||
| 2008 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | ||||
| 2009 |  Austin–Bergstrom International Airport | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | |||
| 2010 | Ottawa Macdonald–Cartier International Airport | Austin–Bergstrom International Airport | ||||
| 2011 | Ottawa Macdonald–Cartier International Airport | Indianapolis International Airport | Halifax Stanfield International Airport | |||
| 2012 | Indianapolis International Airport | Ottawa Macdonald–Cartier International Airport | Jacksonville International Airport | |||
| 2013 | Indianapolis International Airport | Ottawa Macdonald–Cartier International Airport | Tampa International Airport | Sacramento International Airport | Jacksonville International Airport | |
| 2014 | Indianapolis International Airport | Tampa International Airport | Jacksonville International Airport | Sacramento International Airport | Ottawa Macdonald–Cartier International Airport | |
| 2015 | Indianapolis International Airport | Dallas Love Field Gerald R. Ford International Airport Jacksonville International Airport Ottawa Macdonald–Cartier International Airport Tampa International Airport | Austin–Bergstrom International Airport Detroit Metropolitan Wayne County Airport Sacramento International Airport San Antonio International Airport Billy Bishop Toronto City Airport | |||
| 2016 | Indianapolis International Airport Jacksonville International Airport Billy Bishop Toronto City Airport | El Paso International Airport Ottawa Macdonald–Cartier International Airport Tampa International Airport | Austin–Bergstrom International Airport Dallas Love Field Edmonton International Airport Halifax Stanfield International Airport San Antonio International Airport Winnipeg James Armstrong Richardson International Airport | |||
| 2017 | Indianapolis International Airport Jacksonville International Airport | El Paso International Airport Ottawa Macdonald–Cartier International Airport Billy Bishop Toronto City Airport | Austin–Bergstrom International Airport John Glenn Columbus International Airport Dallas Love Field Edmonton International Airport Halifax Stanfield International Airport Pittsburgh International Airport San Antonio International Airport San Jose International Airport Tampa International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 | Hong Kong International Airport | Dallas/Fort Worth International Airport | Denver International Airport | |||
| 2008 | Hong Kong International Airport | Dallas/Fort Worth International Airport | ||||
| 2009 | Hong Kong International Airport | Beijing Capital International Airport | Denver International Airport | |||
| 2010 | Hong Kong International Airport | Beijing Capital International Airport | ||||
| 2011 | Beijing Capital International Airport | Hong Kong International Airport | ||||
| 2012 | Singapore Changi Airport | Beijing Capital International Airport | Hong Kong International Airport | Guangzhou Baiyun International Airport | ||
| 2013 | Singapore Changi Airport | Beijing Capital International Airport | Shanghai Pudong International Airport | Hong Kong International Airport | Guangzhou Baiyun International Airport | |
| 2014 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport | Shanghai Pudong International Airport | Hong Kong International Airport | |
| 2015 | Incheon International Airport Singapore Changi Airport | Shanghai Pudong International Airport Beijing Capital International Airport | Guangzhou Baiyun International Airport | |||
| 2016 | Incheon International Airport | Indira Gandhi International Airport Chhatrapati Shivaji International Airport Singapore Changi Airport | Beijing Capital International Airport | |||
| 2017 | Indira Gandhi International Airport | Beijing Capital International Airport | Taipei Taoyuan Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 | Incheon International Airport | Singapore Changi Airport | Detroit Metropolitan Wayne County Airport | |||
| 2008 | Incheon International Airport | Singapore Changi Airport | ||||
| 2009 | Incheon International Airport | Singapore Changi Airport | ||||
| 2010 | Incheon International Airport | Singapore Changi Airport | ||||
| 2011 | Incheon International Airport | |||||
| 2012 | Incheon International Airport | Indira Gandhi International Airport | Chhatrapati Shivaji International Airport |  Narita International Airport | Shanghai Hongqiao International Airport | |
| 2013 | Incheon International Airport | Indira Gandhi International Airport | Shanghai Hongqiao International Airport | Chhatrapati Shivaji International Airport | ||
| 2014 | Indira Gandhi International Airport | Taoyuan International Airport | Chongqing Jiangbei International Airport | Shanghai Hongqiao International Airport | Chhatrapati Shivaji International Airport | |
| 2015 | Indira Gandhi International Airport Chhatrapati Shivaji International Airport | Taoyuan International Airport | Shanghai Hongqiao International Airport | |||
| 2016 | Taoyuan International Airport | Shenzhen Bao'an International Airport | Hangzhou Xiaoshan International Airport | |||
| 2017 | Chongqing Jiangbei International Airport | Gimpo International Airport | Narita International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 | Kuala Lumpur International Airport | San Diego International Airport | Zürich Airport | |||
| 2008 | Zürich Airport | San Diego International Airport | ||||
| 2009 | Taoyuan International Airport | |||||
| 2010 | ||||||
| 2011 | Gimpo International Airport | |||||
| 2012 | Gimpo International Airport | Chongqing Jiangbei International Airport | Taoyuan International Airport | Hangzhou Xiaoshan International Airport | Tampa International Airport | |
| 2013 | Gimpo International Airport | Chongqing Jiangbei International Airport | Tampa International Airport | Zürich Airport | ||
| 2014 | Gimpo International Airport | Wuhan Tianhe International Airport | Hangzhou Xiaoshan International Airport | Cancún International Airport | Tampa International Airport | |
| 2015 | Gimpo International Airport | Wuhan Tianhe International Airport | Ngurah Rai International Airport | |||
| 2016 | Haikou Meilan International Airport | Sanya Phoenix International Airport Gimpo International Airport | Ngurah Rai International Airport | |||
| 2017 | Ngurah Rai International Airport Haikou Meilan International Airport Sanya Phoenix International Airport | Kempegowda International Airport | Chennai International Airport Juanda International Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 | Chūbu Centrair International Airport | |||||
| 2008 | Chūbu Centrair International Airport | Ben Gurion Airport | ||||
| 2009 | ||||||
| 2010 | Chūbu Centrair International Airport | |||||
| 2011 | Chūbu Centrair International Airport | Cancún International Airport | ||||
| 2012 | Chūbu Centrair International Airport | Sanya Phoenix International Airport | ||||
| 2013 | Tianjin Binhai International Airport | Wuhan Tianhe International Airport | Harbin Taiping International Airport | |||
| 2014 | Haikou Meilan International Airport | Sanya Phoenix International Airport | Rajiv Gandhi International Airport | Tianjin Binhai International Airport | Changchun Longjia International Airport | |
| 2015 | Sanya Phoenix International Airport | Tianjin Binhai International Airport | Rajiv Gandhi International Airport | |||
| 2016 | Rajiv Gandhi International Airport Tianjin Binhai International Airport | Changchun Longjia International Airport Hohhot Baita International Airport | Queen Alia International Airport Chiang Mai International AirportCochin International Airport Indianapolis International Airport Jacksonville International Airport | |||
| 2017 | Rajiv Gandhi International Airport | Sultan Aji Muhammad Sulaiman Airport Hohhot Baita International Airport | Cochin International Airport Netaji Subhas Chandra Bose International Airport Pune Airport |
| Year | 1st | 2nd | 3rd | 4th | 5th | |
|---|---|---|---|---|---|---|
| 2006 | ||||||
| 2007 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | ||||
| 2008 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | José Joaquín de Olmedo International Airport | |||
| 2009 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | ||||
| 2010 | Ottawa Macdonald–Cartier International Airport | Halifax Stanfield International Airport | José Joaquín de Olmedo International Airport | |||
| 2011 | José Joaquín de Olmedo International Airport | Ottawa Macdonald–Cartier International Airport | Halifax Stanfield International Airport | |||
| 2012 | José Joaquín de Olmedo International Airport | Ottawa Macdonald–Cartier International Airport | Winnipeg James Armstrong Richardson International Airport | |||
| 2013 | José Joaquín de Olmedo International Airport | Ottawa Macdonald–Cartier International Airport | Halifax Stanfield International Airport | Gerald R. Ford International Airport | ||
| 2014 | José Joaquín de Olmedo International Airport | Sir Seewoosagur Ramgoolam International Airport | Ottawa Macdonald–Cartier International Airport | Lynden Pindling International Airport | Sardar Vallabhbhai Patel International Airport | |
| 2015 | Jaipur International Airport | Chaudhary Charan Singh International Airport | José Joaquín de Olmedo International Airport | |||
| 2016 | José Joaquín de Olmedo International Airport Jaipur International Airport Sochi International Airport | Srinagar International Airport Billy Bishop Toronto City Airport | Langkawi International Airport Ottawa Macdonald–Cartier International Airport | |||
| 2017 | Chaudhary Charan Singh International Airport | José Joaquín de Olmedo International Airport | Husein Sastranegara International Airport |
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
| Year | 1st | 2nd | 3rd | |
|---|---|---|---|---|
| 2006 | Ottawa Macdonald–Cartier International Airport | |||
| 2007 | Halifax Stanfield International Airport | Austin–Bergstrom International Airport | Ottawa Macdonald–Cartier International Airport | |
| 2008 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport |
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
| Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific | |
|---|---|---|---|---|---|---|
| 2010 | ||||||
| 2011 | Québec City Jean Lesage International Airport | |||||
| 2012 | Upington Airport | |||||
| 2013 | Upington Airport | Skopje "Alexander the Great" Airport | General Rafael Buelna International Airport | Québec City Jean Lesage International Airport | Netaji Subhas Chandra Bose International Airport | |
| 2014 | Upington Airport | Murcia–San Javier Airport | Bachigualato Federal International Airport | Victoria International Airport | Langkawi International Airport | |
| 2015 | Upington Airport | Skopje "Alexander the Great" Airport | Bachigualato Federal International Airport | Portland International Jetport |
This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.
| Year | Africa - Middle East | Americas | Asia Pacific | Europe | |
|---|---|---|---|---|---|
| 2006 |  Brussels Airport | ||||
| 2007 | Halifax Stanfield International Airport | Incheon International Airport | Southampton Airport | ||
| 2008 | Halifax Stanfield International Airport | Incheon International Airport | Southampton Airport |