| Lagan Technologies | |
| Type: | Subsidiary |
| Founder: | Colin Chambers, David Moody, John Montgomery, Tom Montgomery |
| Location City: | Sunnyvale, CA |
| Locations: | Sunnyvale CA, Chicago IL, Washington, DC, Belfast Northern Ireland, Newbury England |
| Key People: | Mark Duffell (CEO), Jeff Wylie (GM of International Operations, David Moody (VP Solutions), Jon Montgomery (VP Global Development, Philipb Murray (VP International Sales) |
| Industry: | Government CRM |
| Products: | Lagan Government CRM, Lagan Enterprise Case Management (ECM), Lagan OnDemand |
| Num Employees: | Over 300 |
| Parent: | KANA Software |
Lagan Technologies is a subsidiary of KANA Software. It provides G2C (government to citizen) technology.
The company was founded in 1994, and was acquired by KANA Software[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.
Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture.
Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.[3]
In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions.[4]
In 2007, Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division.
In 2009, released initial Cloud software offering Lagan OnDemand with customers that include: Bermuda;[5] Cobb County, GA,[6] and Pasadena, CA.[7] Lagan also launched Citizen Mobile Application to Promote Increased Citizen Engagement and Self Service.[8] [9] [10] [11]
In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council.[12] Lagan was acquired by KANA Software in October 2010 and remains focused on the public sector.[13]