LASCAD explained

On 26 October 1992 the London Ambulance Service started to use a new computer-assisted dispatch (CAD) system, known as LASCAD.[1] Poorly designed and implemented, its introduction led to significant delays in the assigning of ambulances,[2] with anecdotal reports of 11-hour waits. Media reports at the time claimed that up to 30 people may have died as a result of the chaos, despite a lack of evidence. The then-chief executive, John Wilby, resigned shortly afterwards.[3] This failure is often cited in case studies of poor engineering management.[4]

See also

Further reading

Notes and References

  1. Web site: Nick Plant . University of the West of England: "LASCAD Case Study" . Cems.uwe.ac.uk . 2009-06-11 . dead . https://archive.today/20120801154413/http://www.cems.uwe.ac.uk/teaching/notes/UQI101S2/lascad.htm . 2012-08-01 .
  2. Web site: Personal Computer World: Ambulances won't crash again . Pcw.co.uk . 12 June 1997 . 2009-06-11 . dead . https://web.archive.org/web/20070927184407/http://www.pcw.co.uk/computing/analysis/2073427/emergency-room-london-ambulances-won-crash-again-expert . 27 September 2007 .
  3. Web site: Department of the Official Report (Hansard), House of Commons, Westminster . House of Commons Hansard debates for 28th October 2002 . Publications.parliament.uk . 28 October 1992 . 2009-06-11.
  4. Web site: Coping with complexity - Jerome H. Saltzer (MIT) . Advice to systems researchers. Mike Dahlin . Department of Computer Science, University of Texas at Austin. 2010-12-02.