James L. Heskett Explained
James L. Heskett is an American academic. He is the UPS Foundation Professor of Business Logistics, Emeritus at the Harvard Business School.
Early life
James L. Heskett earned a PhD from the Stanford Graduate School of Business.[1]
Career
Heskett first taught at the Ohio State University.[1] In 1965, he joined the faculty at the Harvard Business School.[1] He has also been the senior associate dean for educational programs at the HBS.[2] In this capacity, he helped reduce the workload for MBAs, on the assumption that they had previously been bombarded with too much information they could not take in.[2]
Heskett is the co-author of seven books and the sole author of one more book. In his 1992 book called Corporate Culture and Performance, co-authored with his HBS colleague John Kotter, Heskett studied 200 companies and concluded that adaptable corporate cultures led to higher financial returns.[3]
He is also a prolific case writer and also featured on the list of The Case Centre's all-time top authors list (covering 40 years) released in 2014.[4]
Works
- Book: Hart. Christopher W. L.. Heskett. James L.. Sasser. W. Earl. Service Breakthroughs: Changing the Rules of the Game. 1990. Free Press. New York. 9780029146750. 963683716.
- Book: Hart. Christopher W. L.. Heskett. James L.. Sasser. W. Earl. The Service Management Course: Cases and Readings. 1991. Free Press. New York. 9780029140918. 476595345. registration.
- Book: Heskett. James L.. Kotter. John P.. John Kotter. Corporate Culture and Performance. 1992. Free Press. New York. 9781451655322. 755062653.
- Book: Heskett. James L.. Sasser. W. Earl. Schlesinger. Leonard A.. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. 1997. Free Press. New York. 9780684832562. 35750450.
- Book: Heskett. James L.. Sasser. W. Earl. Schlesinger. Leonard A.. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. 2003. Free Press. New York. 9780743225694. 883293499.
- Book: Heskett. James L.. Sasser. Earl W.. Wheeler. Joe. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. 2008. Harvard Business Press. Boston, Massachusetts. 9781422110232. 805023221.
- Book: Heskett. James L.. The Culture Cycle: How to Shape the Unseen Force That Transforms Performance. 2012. FT Press. Upper Saddle River, New Jersey. 9780132779784. 773977523.
- Book: Heskett. James L.. Sasser. W. Earl. Schlesinger. Leonard A.. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. 2015. Berrett-Koehler Publishers. Oakland, California. 9781626565852. 929986026.
Notes and References
- Web site: James L. Heskett. Harvard Business School. March 19, 2017.
- News: HARVARD EASING BUSINESS STUDENT WORKLOAD. March 20, 2017. The New York Times. April 8, 1982.
- News: Kotter. John. Does corporate culture drive financial performance?. March 20, 2017. Forbes. February 10, 2011.
- Web site: 40th anniversary bestselling author: Christopher Bartlett. 2020-06-18. thecasecentre.org. en. 2020-06-18. https://web.archive.org/web/20200618170855/https://www.thecasecentre.org/educators/aboutus/40anniversary/bestsellingauthors/bartlett. dead.
