Infosys BPM explained

Infosys BPM Limited
Former Name:	Progeon Limited (2002–2006) Infosys BPO Limited (2006–2017)
Type:	Subsidiary
Area Served:	Worldwide
Predecessor:	Progeon Ltd.
Key People:	Anantha Radhakrishnan (CEO & MD) Vasudeva Maipady K. (CFO)
Industry:	Business Process Management
Services:	Outsourcing, Business Transformation^[1]
Revenue:	USD 1.5 Billion (FY 2023)
Parent:	Infosys
Num Employees:	58,090 (as of June, 2024)^[2]
Foundation:	as Progeon Limited

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.^[1]

History

The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM.^[3] It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of ₹592 per share, Citibank having invested at ₹0.20 per share.^[4]

It opened its first international office in Brno, Czech Republic in 2004 to support its European clients. In 2006, its employee strength reached 10,000 and its name was changed from Progeon Limited to Infosys BPO Limited. It was renamed to Infosys BPM Limited in 2018. ^[5] In 2019, Infosys BPM formed a joint venture with Hitachi, Panasonic and Pasona. Infosys took an 81% stake in the new company, HIPUS Co. Ltd, which was aimed at providing digital procurement platforms for the Japanese market.

As of March 2021, Infosys BPM had 46,130 employees, most of which were based in India. During the year 2021, it had gross addition of 8,869 employees globally, of which 6,074 employees were hired in India.^[6]

Corporate affairs

Organizational structure

Infosys BPM operates through 35 delivery locations across 14 countries in Asia, Americas, Europe and rest of the world, with majority of its employee strength based in India. ^[7] The company currently employs more than 50,200 people (Dec. 31, 2021).^[8]

About 60% business of Infosys BPM comes from overlapping clients with the parent Infosys Ltd.^[9] During the FY 2013-14, it earned 48% of its revenue from North America, 34% from Europe, 4% from India and remaining 14% from other parts of the world.^[10] The proportion of voice and non-voice related revenue was 11:89 in the same financial year.^[10]

It has a total of six subsidiaries. The three major subsidiaries are Infosys Portland, Infosys McCamish Systems, both of which are acquisitions, and Infosys BPO Americas, LLC.^[6]

Acquisitions

• In October 2019, Infosys BPM acquired Ireland-based Eishtec for an undisclosed sum. Eishtec, which was established in 2011, specialises in providing services to the telecoms, social media, healthcare, edtech and fintech sectors. It has offices in Waterford, Wexford, Clonmel, and Craigavon in Northern Ireland. It is expected that all 1,400 employees will transfer with the business.^[11]
• In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems.^{[12] [13]}
• In January 2012, Infosys BPM acquired Australia-based Portland Group for about AUD 37 million.^[14] Portland Group provides strategic sourcing and category management services.^[15]
• In December 2009, Infosys BPM acquired Atlanta-based McCamish Systems for about $38 million.^[16]
• In July 2007, Infosys BPM signed a $28 million deal to acquire finance back-offices of Royal Philips spread in India, Poland and Thailand.^{[17] [18]}

Awards and recognition

• In 2019, Infosys BPM was recognized with Best CSR Practice Award^[19]
• In 2018, Infosys BPM China was recognized as one of the Best Employers for the third consecutive year^[19]
• In 2014, Infosys BPO won the 2014 Golden Peacock National Training^[19]
• In 2012, Infosys BPO won 7 Awards at the World HRD Congress^[19]

External links

• Official website
• Infosys Limited
• NASSCOM (National Association of Software & Service Companies)

Notes and References

1. Web site: Infosys BPM - Services. www.infosysbpm.com. August 5, 2019.
2. Web site: Infosys BPM Factsheet. Infosys BPM . January 19, 2024.
3. Web site: NASSCOM Industry Rankings . nasscom.com . 1 August 2013 . https://web.archive.org/web/20120511200026/http://www.nasscom.in/industry-ranking . 11 May 2012 . dead .
4. Web site: Infosys BPO Out For Another $50-100Mn US, Europe Acquisition . dealcurry.com . 9 November 2009 . 26 April 2017 . https://web.archive.org/web/20170426055857/http://www.dealcurry.com/20091109-Infosys-BPO-Out-For-Another-50-100Mn-US-Europe-Acquisition.htm . dead .
5. Web site: Infosys BPM - About Us - History . infosysbpm.com . August 5, 2019.
6. Web site: Annual Report 2020-21. Infosys BPM . January 24, 2021.
7. Web site: Infosys renames back office arm as Infosys BPM . Economic Times . December 20, 2017 . 5 August 2019 . 5 August 2019 . https://web.archive.org/web/20190805180713/https://cio.economictimes.indiatimes.com/news/corporate-news/infosys-renames-back-office-arm-as-infosys-bpm/62160041 . dead .
8. Web site: Infosys Factsheet 2021 . Infosys BPM . 2021 . 30 March 2022 . 5 August 2019 . https://web.archive.org/web/20190805180713/https://cio.economictimes.indiatimes.com/news/corporate-news/infosys-renames-back-office-arm-as-infosys-bpm/62160041 . dead .
9. Web site: Infosys BPO looking for buyouts to double its revenues to $1bn . Economic Times . 1 August 2013.
10. Web site: Annual Report for FY 2013-14 . Infosys BPO . 7 Jun 2014.
11. Web site: Irish customer contact centre operator Eishtec acquired by Infosys BPM . The Irish Times . 29 May 2020.
12. Web site: Infosys BPO buys US-based firm Marsh . The Business Line . 1 August 2013.
13. Web site: McCamish Systems enhances its presence in the voluntary group life insurance business . marketwatch.com . 1 August 2013.
14. Web site: Infosys BPO looking for buyouts to double its revenues to $1 bn . Economic Times . 1 August 2013.
15. Web site: Infosys BPM signs definitive agreement to acquire Portland Group Pty Ltd in Australia . bizjournals.com . 1 August 2013.
16. Web site: Infosys BPO to acquire US company McCamish . Deccan Herald . 1 August 2013.
17. Web site: Infosys buys Philips BPO for Rs 110 cr . Business Standard . 1 August 2013.
18. Web site: Sale and Purchase Agreement with Koninklijke Philips Electronics NV (Philips). . bseindia.com . 1 August 2013.
19. Web site: Infosys BPM - Awards . infosysbpm.com . 1 August 2013.