Index of quality engineering articles explained

This is an alphabetical list of articles pertaining specifically to quality engineering. For a broad overview of engineering, please see List of engineering topics. For biographies please see List of engineers.

A

• American Customer Satisfaction Index (ACSI)
• active listening
• affinity diagram
• Automotive Industry Action Group (AIAG)
• American Society for Quality (ASQ)
• Audit
• Appraisal

B

• Bar chart
• Benchmarking

C

• change management
• Code of Ethics
• Continuous quality improvement
• Cost of Poor Execution (COPE)
• Cost of quality (CoQ)
• Cost of poor quality (COPQ)
• Customer satisfaction research

D

• Define, measure, analyze, improve and control (DMAIC)

E

• European Foundation for Quality Management (EFQM)

F

• Five whys

G

• Groupthink
• Gantt chart

H

• House of Quality
• Human reliability assessment (HRA)

I

• Incrementalism

J

• Joseph M. Juran

K

• Kaizen

L

• Lean manufacturing

M

• Malcolm Baldrige National Quality Award
• Monitoring and evaluation
• Muda (Japanese term)

N

• National Council on Physical Distribution Management (NCPDM)
• Next operation as customer(NOAC)
• Nine windows
• Nominal group technique

O

• Organizational culture
• Overall equipment effectiveness (OEE)

P

• Plan, Do, Check, Act (PDCA)
• Poka-yoke
• Process decision program chart (PDPC)
• Process improvement

Q

• Quality assurance (QA)
• Quality by design (QbD)
• Quality function deployment (QFD)
• Quality improvement (QI)
• Quality management (QM)
• Quality storyboard

R

• Risk management
• Root cause analysis

S

• Suppliers, inputs, process, outputs and customers (SIPOC)
• Six Sigma

T

• Tactical planning

U

• Union of Japanese Scientists and Engineers (JUSE)

V

• Voice of the customer

W

• Warranty
• Waste

Z

• Zero Defects