ISO 22319:2017, Security and resilience - Community resilience - Guidelines for planning the involvement of spontaneous volunteers, is an international standard developed by ISO/TC 292 Security and resilience and published by the International Organization for Standardization in 2017. ISO 22317 gives various of recommendations on how to deal with spontaneous volunteers (SVs) that show up at the incident scene to help the official emergency management team. When emergencies happen, concerned citizens want to help out in many ways. Following a disaster or crisis, members of the public often show up and offer their help. These spontaneous volunteers are not usually part of an organized volunteer organization such Search and Rescue Teams or the Humanitarian groups and may not have any training or experience as a volunteer. However, these volunteers can make very valuable contributions to the emergency response. But they can also present challenges for the emergency managers who may not be prepared for these volunteers. The purpose of this standard is to help organizations plan for the participation of spontaneous volunteers and to manage their work effectively and safely. .[1] [2] [3] [4] [5] [6]
ISO 22319 includes the following main clauses:[7]
Some of the topics covered in the Standard include: • Challenges and benefits spontaneous volunteers bring to an emergency • How to plan for these volunteers and how to manage their involvement • Some of the risks associated with using volunteers in an emergency • How to implement a volunteer management plan• How to communicate with the public and volunteers • How to evaluate the impact of these volunteers during the emergency and the longer term recovery
ISO 22319 is part of a series of standards on Community resilience. The other standards are:[8]
Canadian Red Cross, the Salvation Army and St. John Ambulance – Maintaining the Passion:Sustaining the Emergency Episodic Volunteer
Shaw Duncan Chris M Smith, Graham Heike, Margaret Harris, Judy Scully (2015) Spontaneousvolunteers: Involving citizens in the response and recovery to emergencies. Department forEnvironment, Food & Rural Affairs. Final report. HM Government, London, UK. Project: FD2666.
Rivera JD, Wood ZD. Disaster relief volunteerism: Evaluating cities' planning for the usage and management of spontaneous volunteers. J Emerg Manag. 2016 Mar-Apr;14(2):127-38. doi: 10.5055/jem.2016.0279. .
Joshua Whittaker, Blythe McLennan, John Handmer, A review of informal volunteerism in emergencies and disasters: Definition, opportunities and challenges, International Journal of Disaster Risk Reduction, Volume 13,2015, Pages 358–368, ISSN 2212-4209