Hospitality industry in New Zealand explained

The hospitality industry in New Zealand is a major industry operating around the country.^[1] It is one of the largest employment sectors in the country, contributing about 1.7% of GDP, equivalent to NZ$5 billion annually.^[2]

Businesses in the sector can be divided into four broad categories: Quick Service Restaurants; Takeaways; Pubs, Taverns and Bars; and Cafes and Restaurants. ^[3] More than half of the sector's workforce work in cafes and restaurants, and more than half of sales occur in the Auckland, Canterbury and Wellington regions.

The sector has a long-term shortage of workers, particularly skilled chefs and managers. Workers do not require formal qualifications, but require customer service skills and may require certificates to manage premises and sell alcohol.^[4] The shortage of workers has been made worse due to the COVID-19 pandemic.^[5]

History

In 2019, 39.1% of sales were in the Auckland region, 12.3% of sales were in the Canterbury region, and 10.6% of sales were in the Wellington region.

Between January 2020 and January 2021, the sector recorded double digit revenue declines across all categories due to the COVID-19 pandemic in New Zealand.^[6] Spending on businesses including cafes, restaurants, takeaway food, and bars was 95% lower in April 2020 than in April 2019.^[7]

In the late 2021 Auckland lockdown, the sector recorded a further 60% reduction in national activity.^[8]

Takeaways

Chains and franchises

• KFC New Zealand is a chain of 102 fried chicken outlets,^[9] established in 1971 in Royal Oak, Auckland.^{[10] [11]}
• Pizza Hut New Zealand is a chain of at least 100 pizza shops,^[12] established in 1974 in New Lynn, Auckland^[13]
• Domino's Pizza is a franchise of 95 pizza stores,^[14] established in 2003.^[15]
• Krispy Kreme is a chain of 46 donut shops,^[16] launched in Manukau, Auckland in 2018.^[17]
• Pita Pit New Zealand is a franchise of 85 pita sandwich stores,^[18] established in Takapuna, Auckland in 2007.^[19]
• Hell Pizza is a franchise of 79 pizza shops, established in Kelburn, Wellington in 1996.^[20]
• Carl's Jr. New Zealand is a chain of 15 burger outlets,^[21] established in Takānini, Auckland in 2011.^[22]
• Taco Bell New Zealand is a chain of 10 Tex-Mex fast food outlets,^[23] established in LynnMall, Auckland in 2019.^[24]
• Donut King is a franchise of five donut shops established in 1981.^[25]
• Jesters Pies is a chain of 12 pie shops, established in 2002 in LynnMall in New Lynn, Auckland.^[26]

Cafes and Restaurants

Chains and franchises

• The Coffee Club is a franchise of 62 cafes, launched in 2005 in Queensgate Shopping Centre, Lower Hutt.^[27]

Notes and References

1. Web site: Working in hospitality . newzealandnow.govt.nz . New Zealand Government.
2. News: Wiley . Jeff . The hospitality industry has shown itself to be resilient during tough times . . . 18 November 2020.
3. Web site: New Zealand's Hospitality Habits: Where are we now? . perceptive.co.nz . Perceptive.
4. Web site: Hospitality, Tourism and Recreation . careers.govt.nz . New Zealand Government.
5. News: Our faltering hospitality model . The Detail . . 13 July 2021.
6. News: New Zealand’s hospitality industry is struggling more than ever . The Register . ICG Media . 5 July 2021.
7. News: Hospitality hit hard . . . 11 May 2020.
8. News: Dunkley . Daniel . We need to get creative to help hospitality . . . 16 September 2021.
9. Web site: KFC . kfc.co.nz . Restaurant Brands.
10. Web site: Restaurant Brands . restaurantbrands.co.nz . Restaurant Brands.
11. News: KFC celebrates 50 years in New Zealand . . 20 August 2021.
12. Web site: Pizza Hut . pizzahut.co.nz . Restaurant Brands.
13. News: Walters . Laura . The evolution of New Zealand's pizza industry . . 4 March 2016.
14. Web site: Domino's Pizza . dominos.co.nz . .
15. News: Domino’s Recipe for Success Opens 100th New Zealand Store . Domino's Pizza Enterprises . 1 July 2016.
16. Web site: Krispy Kreme . krispykreme.co.nz . Krispy Kreme Inc..
17. News: Krispy Kreme's first New Zealand store opening draws long lines of customers . . . 28 February 2018.
18. Web site: Pita Pit . pitapit.co.nz . Pita Pit.
19. News: Taylor . Colin . Pita Pit's expansion rests with franchisees . . APN News & Media . 19 November 2011.
20. Web site: Hell Pizza . hellpizza.com . .
21. Web site: Carl's Jr . carlsjr.co.nz . Restaurant Brands.
22. News: Former All Black cashes in on Carl's Jr sale . . . 5 November 2014.
23. Web site: Taco Bell . tacobell.co.nz . Restaurant Brands.
24. News: NZ's first Taco Bell opening tomorrow, plus menu details . . . 11 November 2019.
25. Web site: Donut King . donutking.co.nz . Donut King New Zealand.
26. Web site: Jesters Pies . 6 December 2022.
27. Web site: The Coffee Club . thecoffeeclub.co.nz . The Coffee Club.