| Focus Services LLC | |
| Foundation: | 1995 |
| Area Served: | International clients |
| Services: | Call centers, BPO, customer support and back-office processing |
| Type: | Private |
| Founder: | John Porter |
| Num Employees: | over 3,000 worldwide |
| Homepage: | www.focusservices.com |
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.[1] [2]
It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.[3]
Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines[4] and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.