Enterprise Holdings Explained

Enterprise Holdings, Inc.
Type:Private
Industry:Travel
Predecessors:-->
Founder:Jack C. Taylor
Hq Location City:Clayton, Missouri
Hq Location Country:United States
Num Locations:9,500 branches
Num Locations Year:2020
Areas Served:-->
Revenue Year:2023
Profit:-->
Profit Year:-->
Assets:2.5 million vehicles
Assets Year:2023
Owners:-->
Num Employees:90,000
Num Employees Year:2023
Footnotes:[1]

Enterprise Holdings, Inc. (doing business as Enterprise Mobility) is an American private holding company headquartered in Clayton, Missouri, in Greater St. Louis. It is the parent company of car rental agencies Enterprise Rent-A-Car, National Car Rental, Alamo Rent a Car and also operates several other transportation services including commercial fleet management, used car sales (through its Enterprise Car Sales dealers), carsharing, and commercial truck rental operations.

It is one of the three big rental car holding companies in the United States, holding a 40% market share, placing it first, ahead of Hertz Global Holdings and Avis Budget Group.[2]

History

Established in 1957 as Executive Leasing Company, the company was renamed Enterprise in 1969 in memory of the World War II ship on which the founder Jack C. Taylor served.[3] Jack Taylor's founding philosophy, which has shaped the company's business policy, has been stated as "Take care of your customers and employees first, and profits will follow."

Enterprise Rent-A-Car was established in St. Louis, Missouri, and the company still has its headquarters in the area and remains managed by the Taylor family.[4] It is the largest privately owned company in the St. Louis area and one of its largest employers.

The holding company was formed on August 3, 2009, as a result of Enterprise Rent-A-Car's 2007 acquisition of Vanguard Automotive Group, the former parent company of National and Alamo.[5] The resulting company was 21st on the 2008 Forbes list of "Largest Private Companies in America".[6] [7] [8] [9] Enterprise Holdings was 9th on the 2021 Forbes list of "Largest Private Companies in America".[10]

, Enterprise ranked as the largest car rental company in North America, and was the only investment-grade company in the car rental industry.[11] Further, it was part of the largest global car rental network through its alliance with Europcar. The success of Enterprise can in part be attributed to its major focus on customer service.

Executive history

, the company's chairman and CEO was Andrew Taylor, son of the founder Jack Taylor.

On June 4, 2013, it was announced that Pamela Nicholson would assume the role of chief executive officer. Nicholson was not only the first female CEO in the company's history, but also the first who was not a member of the Taylor family of St. Louis. Her predecessor, Andrew "Andy" Taylor, has continued to stay involved with company activities since then as Executive Chairman.[12] In October 2019, the company announced Nicholson would retire by the end of the year.[13] Two months later, Enterprise said Chrissy Taylor, then the company's president and chief operating officer, would be promoted to CEO, effective January 2020. Taylor is only the fourth CEO in the company's more than 60-year history and the third generation of Taylor family CEO leadership, preceded by her father Andy Taylor and grandfather Jack Taylor. She also retained her current title of president.[14]

Mergers and acquisitions

A planned acquisition of Citer SA was announced in November 2011; this includes the acquisition of subsidiary Atesa. This acquisition would add 30,000 vehicles to the company's fleet and provide entry into the French and Spanish markets.

PhillyCarShare, a for-profit car-sharing organization in Philadelphia, Pennsylvania, was acquired by Enterprise in 2011[15] and was renamed Enterprise CarShare in 2014.

Enterprise acquired further car-share companies including Mint Cars-On-Demand in 2012 (New York and Boston),[16] I-GO in 2013 (Chicago),[17] and in 2014 Occasional Car in Denver[18] and AutoShare in Toronto.[19]

Enterprise acquired Performance Gateway, LLC, in 2014, which provided “Software-as-a-service (SaaS) services featuring performance management software for use in network management, vendor and employee feedback, and training, vehicle rental, automotive insurance, automotive refinishing, and collision repair applications."[20]

Enterprise acquired Zimride ride-matching business on July 10, 2013. Terms of the sale were not released.[21]

Triangle Rent A Car, another car-rental company based in Raleigh, North Carolina, was acquired by Enterprise in 2015[22] and it was converted into Enterprise Rent-a-Car.

In 2017, Enterprise merged Cyncast Inc. and Performance Gateway, LLC (both acquired by Enterprise in 2007 and 2014 respectively) into ARMS® Business Solutions (ABS) "to provide an integrated management suite to insurance carriers, adjusters, collisions repair shops, manufacturers, and all partners involved in the claims and repair channels."[23] In October 2019, Enterprise launched Entegral, the new name for its technology platform, which "was formerly known as ARMS® Business Solutions (ABS)."[24]

In April 2017, Enterprise acquired Dooley Car Rentals, a car rental business operating in Ireland.[25]

In January 2019, Enterprise acquired Deem, a managed-travel technology platform that "includes Deem Work Fource and Deem Ground Work, a suite of online booking and travel technology products for business travelers, travel managers, travel-management companies and suppliers."[26]

In September 2020, Enterprise acquired Canadian company Discount Car and Truck Rental. The company, founded in 1980, had been privately held. This added nearly 600 locations to Enterprise's network in Canada.[27]

Rebranding and Expansion

On October 26, 2023 Enterprise Holdings was officially rebranded as Enterprise Mobility.[28]

Enterprise Rent-A-Car

In 2006, Enterprise Rent-A-Car ranked #1 in sales with $9 billion in sales; unclear what the geographical scope of this sales figure was.[29]

Enterprise Rent-A-Car became an Enterprise Holdings subsidiary in 2009. This subsidiary has been recognized as a "Best Place to Launch a Career" by BusinessWeek for several years prior to 2010. It also has a strong culture of promoting from within, which has contributed to its being a top recruiter of college graduates. In addition, the subsidiary has been named the number one ranked car rental company in terms of customer satisfaction by J.D. Power several times.[30]

Enterprise CarShare

In 2008, Enterprise piloted its first on-campus carsharing program at Washington University in St. Louis.[31] The program, called WeCar, was introduced at University of South Florida in July 2009., WeCar has 100 carsharing programs in more than 30 U.S. states and Canada, and the service offers almost 100 electric cars and plug-in hybrids, including the Nissan Leaf and the Chevrolet Volt.[32] By September 2013, WeCar was rebranded as Enterprise CarShare.

In March 2014, Enterprise Holdings acquired AutoShare, a carsharing company that had been founded in Toronto in 1998 and operated in several Canadian cities. It adopted the Enterprise CarShare name soon after.[33]

During the COVID-19 pandemic in 2020, Enterprise CarShare shut down business operations in New York and Philadelphia,[34] retail rentals in those cities, Honolulu, and St. Louis,[35] and suspended operations on most university campuses.[36]

ONRAMP Concierge

In 2012, Enterprise launched a mobile concierge website accessible by scanning a QR code for smart phones. Known as "ONRAMP Concierge", the service is accessed by customers scanning the code printed on a sticker placed on the driver's side window of the vehicle; the codes were made available to nearly all vehicles in Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental following a 20,000-vehicle pilot program started in 2011.[37] The application, once scanned, gives users information about their rental vehicle's make and model, company offers and nearby resources such as gas stations or restaurants. Enterprise launched the application in an effort to raise vehicle awareness and generate sales for its auto manufacturing partners.[38]

Enterprise Holdings is no longer supporting the OnRamp Concierge program.To manage and provide feedback about your current rental, you must download the Alamo, Enterprise or National mobile apps in the app store.[39]

Enterprise Center

On May 22, 2018, it was announced that Enterprise had purchased the naming rights of the Scottrade Center, home of the St. Louis Blues. The building's name was to become the Enterprise Center, with the name change effective July 1.[40] The arena's renovations continued their second phase during this time; all Phase 2 renovations and signage changes were complete in time for the 2018–19 NHL season.

Ties to Washington University in St. Louis

The executive chairman of Enterprise Holdings, Andrew C. Taylor, is a Washington University trustee. His father, Enterprise founder Jack C. Taylor, is a Washington University alumnus and served as a trustee and emeritus trustee.[41] In 2001, the Washington University Enterprise Holdings Scholars Program was founded with a $25 million gift from Enterprise Holdings. In 2011, Jack C. Taylor gave Washington University in St. Louis $25 million to further fund the scholarship program.[42] [43]

Businesses

Vehicle rental brands

Other transportation services

External links

Notes and References

  1. Web site: Enterprise Holdings Reports Record $35 Billion Revenue In FY23. autobody news.
  2. News: 5 Rental Car Companies Ranked from Worst to Best . en . GEP . 2023-02-23.
  3. Web site: October 2014 . CHRONOLOGY/KEY MILESTONES . dead . https://web.archive.org/web/20141223205650/http://www.enterpriseholdings.com/siteAssets/EHI%20fact%20sheet.pdf . 23 December 2014 . 23 December 2014 . Enterprise Holdings.
  4. Web site: Global Leadership . live . https://web.archive.org/web/20190608064209/https://www.enterpriseholdings.com/en/global-leadership.html . 2019-06-08 . 2019-06-08 . ehi.com.
  5. News: Louis . St. . August 3, 2009 . Enterprise launches new holding company . August 17, 2009.
  6. https://www.forbes.com/lists/2008/21/privates08_Enterprise-Rent-A-Car_9R1I.html America's Largest Private Companies: #21 Enterprise Rent-A-Car
  7. "Frequently Asked Questions." Enterprise Rent-a-Car. Retrieved June 14, 2009.
  8. "Clayton city, Missouri ." U.S. Census Bureau. Retrieved June 13, 2009.
  9. http://www.stltoday.com/blogzone/the-savvy-consumer-blog/news-from-elsewhere/2009/08/kc-star-enterprise-didnt-tell-car-buyers-it-removed-side-air-bags/ Hathaway, Matthew. "KC Star: Enterprise didn’t tell buyers cars lacked side air bags
  10. Web site: Enterprise Holdings . Forbes.
  11. Book: Harriott . Jesse . The New HR Analytics . Quinn . Jeffrey . Artim . Marie . AMACOM . 2010 . 978-0-8144-1644-0 . Fitz-Enz . Jac . New York . 224–5 . Leveraging Human Capital Analytics for Site Selection: Monster and Enterprise Rent-A-Car . 5730565712 . registration . Internet Archive (Preview).
  12. Web site: 4 June 2013 . Enterprise Holdings Names Pamela Nicholson Chief Executive Officer . live . https://web.archive.org/web/20191029012049/https://www.autorentalnews.com/111954/enterprise-holdings-names-pamela-nicholson-chief-executive-officer . 29 October 2019 . 29 October 2019 . Auto Rental News.
  13. Web site: Enterprise Holdings CEO Pam Nicholson to Retire at Year's End . live . https://web.archive.org/web/20191029012053/https://www.enterpriseholdings.com/en/press-archive/2019/10/enterprise-holdings-ceo-pam-nicholson-to-retire-at-years-end.html . 29 October 2019 . 29 October 2019 . Enterprise Holdings.
  14. Web site: Chrissy Taylor Named Chief Executive Officer of Enterprise Holdings . live . https://web.archive.org/web/20200128191236/https://www.enterpriseholdings.com/en/press-archive/2019/12/chrissy-taylor-named-chief-executive-officer-of-enterprise-holdings.html . 28 January 2020 . 28 January 2020 . Enterprise Holdings.
  15. Web site: Nusca . Andrew . Enterprise acquires PhillyCarShare . live . https://web.archive.org/web/20111208210102/http://www.smartplanet.com/blog/smart-takes/enterprise-acquires-phillycarshare/18233 . 8 December 2011 . 4 June 2012 . Smart Takes . Smart Planet.
  16. Web site: Enterprise enters car sharing with Mint Cars On-Demand. Boston Globe.
  17. Web site: Enterprise to acquire IGO CarSharing business. Washington Examiner.
  18. Web site: Enterprise buys Denver Car Sharing Firm. STL Today.
  19. Web site: Enterprise buys Toronto car-sharing company. Travel Weekly.
  20. Web site: John Huetter . September 1, 2015 . One year later few details on Performance Gateway Under Enterprise . live . https://web.archive.org/web/20170421103125/http://www.repairerdrivennews.com/2015/09/01/one-year-later-few-details-on-performance-gateway-under-enterprise/ . April 21, 2017 . April 20, 2017 . www.repairerdrivennews.com.
  21. News: July 12, 2013 . Enterprise acquires Zimride ride-matching business . . live . July 13, 2013 . https://web.archive.org/web/20140823055740/http://www.stltoday.com/business/local/enterprise-acquires-zimride-ride-matching-business/article_2355b144-679d-532a-b36b-fd401c67fa16.html . August 23, 2014.
  22. News: Enterprise Acquires Triangle Rent A Car . live . 2018-12-01 . https://web.archive.org/web/20181202024837/https://www.autorentalnews.com/155988/enterprise-acquires-triangle-rent-a-car . 2018-12-02.
  23. Web site: March 6, 2017 . Enterprise to Introduce ARMS Business Solutions In April . live . https://web.archive.org/web/20190213064254/https://www.fenderbender.com/articles/8623-enterprise-to-introduce-arms-business-solutions-in-april . February 13, 2019 . April 20, 2017 . Fender Bender.
  24. Web site: October 2019 . Enterprise Introduces Entegral Technology Solution . live . https://web.archive.org/web/20200129182556/https://www.bodyshopbusiness.com/enterprise-introduces-entegral-technology-solution/ . 29 January 2020 . 29 January 2020 . BodyShop Business.
  25. News: Enterprise Rent-A-Car acquires Dooley Car Rentals . Irish Times .
  26. Web site: Enterprise Completes Acquisition of Deem . live . https://web.archive.org/web/20200129181951/https://www.autorentalnews.com/324001/enterprise-completes-acquisition-of-deem . 29 January 2020 . 29 January 2020 . Auto Rental News.
  27. Web site: Discount Car .
  28. Web site: Enterprise Holdings, St. Louis' largest private company, launches new corporate brand name. bizjournals.com.
  29. Book: Plunkett, Jack W. . Plunkett's Airline, Hotel & Travel Industry Almanac 2008 . Plunkett Research . 2007 . 978-1-59392-093-7 . 884012692.
  30. Web site: 7 November 2018 . Airport-Located Rental Car Companies Earn Record-High Customer Satisfaction Scores in J.D. Power Study . live . https://web.archive.org/web/20200101014839/https://www.jdpower.com/business/press-releases/2018-north-america-rental-car-satisfaction-study . 1 January 2020 . 29 January 2020 . Enterprise Holdings.
  31. News: July 23, 2009 . USF joins Enterprise WeCar sharing program . . live . 2009-08-17 . https://web.archive.org/web/20121025084843/http://www.bizjournals.com/tampabay/stories/2009/07/20/daily65.html . October 25, 2012.
  32. News: Jim Motavalli . 2012-09-21 . In Greenville, S.C., the First Shoots of an E.V. Ecosystem . . live . 2012-09-25 . https://web.archive.org/web/20140429193803/http://wheels.blogs.nytimes.com/2012/09/21/in-greenville-s-c-the-first-shoots-of-an-e-v-ecosystem/?ref=automobiles . 2014-04-29.
  33. News: Enterprise Rent-a-Car buys Toronto-based AutoShare network . live . 2017-12-18 . https://web.archive.org/web/20170517134252/http://www.theglobeandmail.com/report-on-business/enterprise-buys-autoshare-network/article17681552/ . 2017-05-17 . The Globe and Mail. 26 March 2014 . Keenan . Greg .
  34. Web site: Business Suspension .
  35. Web site: Retail Suspension . www.enterprisecarshare.com.
  36. Web site: University Suspension .
  37. Web site: October 25, 2012 . Enterprise Launches QR Codes and 'ONRAMP Concierge' Mobile Site . live . https://web.archive.org/web/20150923180529/http://www.autorentalnews.com/channel/rental-operations/news/story/2012/10/enterprise-launches-qr-codes-and-onramp-concierge-mobile-site.aspx . September 23, 2015 . August 19, 2015 . Auto Rental News.
  38. Web site: Tode, Chantal . October 31, 2012 . Enterprise expands QR code program to more vehicles, adds travel content . live . https://web.archive.org/web/20150909230641/http://www.mobilecommercedaily.com/enterprise-expands-qr-code-program-to-more-vehicles-adds-travel-content . September 9, 2015 . August 19, 2015 . Mobile Commerce Daily.
  39. Web site: Our Brands & Services | Enterprise Holdings .
  40. Web site: Blues, Enterprise enter 15-year building naming rights agreement . live . https://web.archive.org/web/20190508213049/https://www.nhl.com/blues/news/blues-enterprise-enter-15-year-building-naming-rights-agreement/c-298643618 . 2019-05-08 . 2018-12-03 . NHL.com . en-US.
  41. Web site: Washington University｜Enterprise Holdings Scholars Program Undergraduate Admissions Washington University in St. Louis . live . https://web.archive.org/web/20190820170132/https://admissions.wustl.edu/Financial_Aid_Scholarships/First_Year_Academic_Scholarships/Pages/Enterprise-Holdings-Scholars-Program.aspx . 2019-08-20 . 2019-08-20 . admissions.wustl.edu.
  42. Web site: Currier . Joel . Washington University receives $25 million for scholarships from Enterprise founder . live . https://web.archive.org/web/20190820170130/https://www.stltoday.com/news/local/education/washington-university-receives-million-for-scholarships-from-enterprise-founder/article_8866a67c-56e2-11e0-8e60-00127992bc8b.html . 2019-08-20 . 2019-08-20 . stltoday.com . 25 March 2011 . en.
  43. Web site: Enterprise Holdings - WashU . live . https://web.archive.org/web/20190820170136/https://www.enterpriseholdings.com/en/press-archive/2011/03/washington-university-receives-major-gift-from-jack-taylor-on-behalf-of-enterprise-holdings.html . 2019-08-20 . 2019-08-20 . ehi.com.

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