Dispute systems design explained

Dispute Systems Design (DSD) involves the creation of a set of dispute resolution processes to help an organization, institution, nation-state, or other set of individuals better manage a particular conflict and/or a continuous stream or series of conflicts. For an article about systems for dealing with disputes within organizations see also complaint systems.

See also

• Conflict management

References

Carrie Menkel-Meadow, Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution, The Handbook of Dispute Resolution, Michael L. Moffitt and Robert C. Bordone, eds., 13–31, (PON Books, 2005).

Further reading

• Lisa Blomgren Amsler, Janet K. Martínez, and Stephanie E. Smith, Dispute System Design: Preventing, Managing, and Resolving Conflict. (Stanford University Press, 2020).
• William Ury, Jeanne M. Brett, and Stephan B. Goldberg,Getting Disputes Resolved: Design Systems to Cut the Costs of Conflict. (PON Books, 1993).
• Cathy Costantino and Christina Sickles-Merchant,Designing Conflict Management Systems. (Jossey-Bass, 1996).
• Khalil Z. Shariff, Designing Institutions to Manage Conflict: Principles of the Problem Solving Organization, 8 Harv. Negot. L. Rev. 133, 133–57 (2003).

Additional resources

• Harvard Negotiation and Mediation Clinical Program at Harvard Law School
• Dispute Systems Design Symposium March 7-8, 2008 at Harvard Law School
• Conflict Resolution Forum at the University of Colorado
• Journal on Dispute Resolution Symposium 2008 at Ohio State
• Beyondintractability.org
• http://web.mit.edu/ombud/publications/ for many articles about complaint systems.