Boost Mobile (United States) Explained

DISH Wireless L.L.C.
Type:Subsidiary
Industry:Wireless telecommunications
Founder:Peter Adderton
Hq Location City:Englewood, Colorado
Hq Location Country:United States
Key People:John Swieringa (president)
Products:Smart phones, wireless service
Parent:EchoStar

DISH Wireless L.L.C., doing business as Boost Mobile, is a United States wireless service provider owned by EchoStar. It operates using the Boost, AT&T and T-Mobile networks to deliver wireless services. As of Q3 2023, Boost Mobile, along with its sister brands Gen Mobile and Ting Mobile had 7.50 million customers.[1]

It was founded as a joint venture between Peter Adderton, Craig Cooper, Kirt McMaster, and Nextel Communications. It was purchased by Nextel in 2003 and, as a result of the merger between Sprint Corporation and Nextel, then became owned by Sprint in 2004. It was then acquired by Dish Network on July 1, 2020, following the merger between Sprint and T-Mobile. Subsequently, it became a subsidiary of EchoStar after Dish merged with EchoStar.

History

Joint Venture and Nextel ownership

After Peter Adderton founded Boost Mobile Australia and New Zealand in 2000, Peter Adderton, Craig Cooper, and Kirt McMaster brought the Boost Mobile brand to the United States in 2001 as a joint venture with Nextel Communications. Using Nextel's iDEN network, Boost Mobile offered an unlimited push-to-talk service, marketed as only costing a dollar a day, at a time when cellphone plans offering unlimited talk were still rare. The service was initially exclusive to markets in areas of California and Nevada and was marketed towards urban minorities, often using urban slang in advertisements. Eventually, Nextel became the sole owner of Boost's United States operations in 2003. Nextel began to expand the brand elsewhere in the United States in late 2004 after its acquisition by Sprint Corporation.[2] Boost Mobile then became a subsidiary of the merged company, Sprint Nextel Corporation.

Sprint ownership

Boost Mobile still continued to use the previous Nextel iDEN infrastructure for its service, but in 2006, began to offer a new Unlimited by Boost Mobile service in select markets using Sprint's CDMA network, offering unlimited talk, text, and internet. While the plans resulted in significant growth for Boost Mobile, Boost did not begin shifting to CDMA entirely.[3]

To compete with unlimited offerings from competitors in the wireless industry, Boost Mobile announced on January 15, 2009, that it would launch a Monthly Unlimited Plan.[4] The plan was accompanied by re-focusing the brand towards a broader demographic than before. The new unlimited plan resulted in a net gain of more than 674,000 customers in about three months.[5] Despite this lift, Nextel overall suffered a gross subscriber loss of 1.25 million contract subscriptions. The unexpected surge in popularity for the service caused significant strain on the Nextel iDEN networkas many customers reported long and sometimes week-long delays in receiving text messages. A Boost Mobile spokesman said that they did not anticipate the level of popularity for the new service and that efforts to improve the network had been implemented to help mitigate the problem.[6]

At the 2010 Consumer Electronics Show, Boost Mobile announced it would begin to offer a new unlimited plan using Sprint's CDMA network.[7] Sprint also acquired fellow prepaid wireless provider Virgin Mobile USA in 2010both Boost and Virgin Mobile were re-organized into a new group within Sprint, encompassing the two brands and other no-contract phone services offered by the company.[8]

2020–present

In January 2020, Sprint discontinued the Virgin Mobile USA brand and transferred its customers to Boost Mobile.[9] [10] On April 1, 2020, Sprint merged with T-Mobile, which also announced plans to sell Boost Mobile to Dish Network.[11] The sale was completed on July 1. All new Boost Mobile customers used the T-Mobile network, with the remaining Sprint customers to be moved to the T-Mobile network over time.[12]

On July 19, 2021, Dish Network announced it was purchasing $5 billion of wholesale wireless over the next 10 years from AT&T. In exchange, Dish shares some of its 5G spectrum with AT&T.<ref>Web site: Dish will pay AT&T $5 billion to serve its mobile customers. July 19, 2021 .

2023 ransomware attack

In February 2023, Boost Mobile's parent company Dish Network suffered a major ransomware attack which resulted in internal outages, loss of service and data theft at its subsidiary companies.[13] Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S.[14] [15]

Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours.[16] Full service was not restored until May 2023.[17]

EchoStar acquisition and brand reboot

On December 31, 2023, EchoStar completed its acquisition of Dish Network, including its wireless division.[18] EchoStar President and CEO Hamid Akhavan promised, in May 2024, that there would be a reboot of the Boost brand in the second half of 2024. On July 17, 2024, EchoStar merged its prepaid Boost Mobile and postpaid Boost Infinite into a rebranded Boost Mobile. The change saw the introduction of a redesigned website, new plan offerings, and a price lock guarantee.[19]

Network

Dish Network embarked on a project to build a nationwide 5G wireless network as part of the company's strategy to expand its services beyond satellite television. After acquiring Boost Mobile, Dish began building out a standalone 5G network, that does not rely on any LTE infrastructure.[20] To grow its wireless subscriber base, Dish acquired Ting Mobile on August 1, 2020,[21] Republic Wireless on March 8, 2021,[22] [23] and Gen Mobile on September 1, 2021.[24]

In June 2022, Dish announced it had met the FCC mandate to provide coverage to 20% of the U.S. population.[25] In June 2023, the company announced that it had met the requirement to provide coverage to 70% of the U.S. population by June 14, 2023.[26]

As part of EchoStar's rebranding of Boost Mobile, it began referring to its 5G wireless network as the "Boost Mobile Network" and discontinued its usage of the Dish Wireless brand.[27]

Radio Frequency Spectrum Chart

The following is a list of known frequencies that Boost Mobile employs or plans to employ in the United States.

Frequencies on the Boost Mobile Network!Frequency Band!Band number!Protocol!Generation!Status!Notes
600 MHz DDn71NR5GActive/Building Out[28] [29] Network launched in trial in November 2020.[30] Licenses cover 100% of the continental United States.[31]
700 MHz Lower SMH Block En29Supplemental downlink only.
1.7/2.1 GHz AWSn66Combination of Dish's unpaired AWS-3, PCS-H, and AWS-4 holdings.[32] [33]
n70
3.4 GHz C-Bandn77Pending deploymentLicenses cover 100% of the continental United States. Spectrum acquired in 2021 auction.[34]
3.5 GHz CBRSn48In Trial/Building OutLicenses cover 100% of the continental United States.[35] Building Out in select areas.
3.7 GHz C-bandn77Pending deploymentSpectrum will be available for use starting December 2023.[36]
24 GHz K-Bandn258Spectrum acquired in 2019 auction[37]
28 GHz Ka-Bandn261
39 GHz Ka-Bandn260Spectrum acquired in 2020 auction.
47 GHz V-Bandn262Licenses cover 100% of the continental United States.[38]

Released phones

In June 2010, Boost Mobile launched the Motorola i1 smartphone, Boost's first iDEN-based push-to-talk Android phone,[39] and in April 2011, they announced the Samsung Galaxy Prevail, the company's first CDMA-based Android offering.[40]

In July 2012, Boost Mobile released the BlackBerry Curve 9310,[41] and in March 2013, they released the HTC One SV and the ZTE-made Boost Force smartphone, the company's first device using Sprint's 4G LTE network.[42] In June that year, Boost Mobile released the LG Optimus F7, the company's first device with a removable Universal Integrated Circuit Card (UICC) for LTE network authentication/access, a new form of Subscriber identity module (SIM card).[43]

In December 2014, Boost Mobile released the Lumia 635, its first smartphone using Microsoft's Windows Phone mobile operating system,[44] and in July 2015, they launched the NETGEAR Fuse along with no-contract Wi-Fi Hotspot plans, its first Mobile Wi-Fi Hotspot device.[45]

Marketing

The Boost Mobile brand was initially marketed to the teen and young adult demographics, heavily focused on action sports, lifestyle and urban music. Boost Mobile's past American advertising campaigns featured Los Rakas, Terry Kennedy, Kanye West, Ludacris, and The Game, and used the slang slogan "Where you at?"[46] In late 2007, a Boost Mobile commercial with Young Jeezy, Jermaine Dupri, and Mickey Avalon was released. The "Where you at?" slogan referenced the walkie-talkie feature on all Boost Mobile phones and later evolved to highlight a social GPS application that was available on selected Boost Mobile phones.[47] Boost have also used Indy Car driver Danica Patrick in a commercial. A 2005 episode of Adult Swim's Aqua Teen Hunger Force titled Boost Mobile was an early example of native advertising within a regular television series.

Boost Mobile has also produced some regional campaigns, including providing live paper shredders at bus stops in Chicago and Boston, where several times an hour sample contracts from competing wireless service providers would be shredded into confetti.[48]

On January 20, 2010, Boost Mobile's then-parent company Sprint Nextel managed to secure some of the 1985 Chicago Bears players (including Jim McMahon, Willie Gault, and Mike Singletary) to re-create the team's famous "Super Bowl Shuffle" rap song and music video as "The Boost Mobile Shuffle" during the first quarter of the Super Bowl XLIV.[49]

Boost Mobile debuted a television campaign in June 2012 to promote the HTC EVO Design 4G, its first smartphone using Sprint's 4G WiMAX network. The ads feature comedian Faizon Love as the "4Genie", a genie who magically appears where cellphone users seek low-cost 4G.[50]

On July 1, 2021, the first day on which NCAA student-athletes were allowed to receive compensation for the use of their name, image, and likeness (NIL), Boost announced that it had signed Haley and Hanna Cavinder, twin basketball players at Fresno State with a social media following in the millions, as spokespersons.[51]

Services

ACP Program

Boost Mobile actively participates in the Affordable Connectivity Program (ACP), providing affordable connectivity and mobile services to eligible households. Through the Affordable Connectivity Program, participants get a discount on Boost Mobile phone or mobile broadband plans.[52] The program collaborates with wireless carriers, like Boost Mobile, to offer payment assistance based on income and provide a one-time device subsidy. The ACP is a federal government program operated by the Federal Communications Commission (FCC)

Notes and References

  1. Web site: DISH Network Reports Third Quarter 2023 Financial Results Dish. November 6, 2023. November 6, 2023. ir.dish.com. en.
  2. News: Moritz . Scott . Boost Mobile Founder Wants to Buy Back Service, Prevent Deal by Dish . November 15, 2023 . Bloomberg News . October 20, 2022.
  3. Web site: Tech Biz: Behind the Sprint/Nextel merger - Dec. 15, 2004. April 4, 2021. money.cnn.com.
  4. As More Wireless Consumers Are Adopting Flat-Rate Prepaid Plans, the Value of the New Boost Mobile Monthly Unlimited Plan Trumps MetroPCS and Cricket. Marketwired. Boost Mobile. January 15, 2009. July 26, 2010.
  5. Web site: Silver. Sara. May 5, 2009. Sprint Posts Larger Loss. July 26, 2010. The Wall Street Journal.
  6. Web site: Ankeny. Jason. May 4, 2009. Boost Mobile to release text delay fix this week. dead. https://web.archive.org/web/20090814175033/http://www.fiercemobilecontent.com/story/boost-mobile-release-text-delay-fix-week/2009-05-04. August 14, 2009. July 26, 2010. FierceMobileContent.
  7. Web site: Dolcourt. Jessica. Boost Mobile offering monthly unlimited plans for CDMA phones. July 1, 2012. CNET.
  8. Web site: Sprint Nextel prepares a push to win pay-as-you-go customers. July 1, 2012. Kansas City Business Journal.
  9. Web site: Hollister . Sean . January 8, 2020 . Sprint is killing off Virgin Mobile USA, and Virgin is getting the rights back . The Verge.
  10. Web site: June 7, 2022 . Top 6 Key Factors in Boost Mobile Insurance - Learn Before Enroll . June 9, 2022 . Swipe On Idea . en-US.
  11. Web site: Costelloe . Kevin . April 1, 2020 . Boost Mobile Sale to Dish Seen Soon, T-Mobile Says . live . https://web.archive.org/web/20200403002228/https://www.ocbj.com/news/2020/apr/01/boost-mobile-sale-dish-seen-soon-t-mobile-says/ . April 3, 2020 . Orange County Business Journal.
  12. Web site: Farrell . Mike . June 18, 2020 . Dish Says Boost Mobile Deal Will Close July 1 . live . https://web.archive.org/web/20200618203720/https://www.multichannel.com/news/dish-says-boost-mobile-deal-will-close-july-1 . June 18, 2020 . Multichannel News.
  13. Web site: Clark . Mitchell . Dish CEO says data was stolen in cyberattack that's kept systems down for days . The Verge . February 28, 2023 . November 15, 2023.
  14. News: Birdwell . Rylie . Boost Mobile outages strike many across the nation and those in central Arkansas react . November 15, 2023 . KARK . March 12, 2023.
  15. News: Boost Mobile outages strike nation, impacts Topeka . November 15, 2023 . KSNT . March 8, 2023.
  16. News: Ovide . Shira . We all should worry about the Dish and Sling TV cyberattack . November 15, 2023 . The Washington Post . April 4, 2023.
  17. Web site: Outage Statement . Boost Mobile . November 15, 2023.
  18. Web site: Corporation . EchoStar . EchoStar Corporation Completes Merger with DISH Network Corporation . 2024-07-18 . www.prnewswire.com . en.
  19. Web site: Alleven . Monica . 2024-07-17 . Try, try again. Dish reboots Boost Mobile . 2024-07-18 . www.fierce-network.com . en.
  20. Web site: Dish hopes to serve up new kind of 5G network . 2024-07-18 . www.ft.com.
  21. 2020-08-03 . DISH selects Tucows as technology partner, acquires Ting Mobile assets . 2020-08-03 . GlobeNewswire News Room.
  22. . 2021-03-08 . DISH to acquire Republic Wireless . 2021-03-10.
  23. Chuang . Chris . 2021-03-10 . A Letter from Our CEO: Republic Wireless Joins DISH! . 2021-03-10.
  24. Web site: Alleven . Monica . September 1, 2021 . Dish acquires Gen Mobile, boosting its EBB play . September 3, 2021 . FierceWireless.
  25. Web site: Dish Says It Has Hit Its Latest FCC Deadline for 5G Network Buildout . 2024-07-18 . CNET . en.
  26. Web site: Dish Wireless Network Progress .
  27. Web site: Boost Mobile – the Newest Wireless Carrier – Launches New State-of-the-Art Nationwide 5G Network, Plans and Branding . 2024-07-18 . About DISH . en.
  28. Web site: Dano. News Analysis Mike. Director. Editorial. 5G. Strategies 7/13/2021. Mobile. It's time to lower your expectations for Dish's 5G. 2021-12-17. Light Reading. en.
  29. Web site: 26 February 2021 . Dish's Dave Mayo talks about 'audacious' effort to deploy greenfield 5G network . 2021-02-27 . FierceWireless . en.
  30. Web site: Dano. News Analysis Mike. Director. Editorial. 5G. Strategies 11/2/2020. Mobile. Dish Networks turns on first 5G test site, taps Intel for silicon. 2020-12-10. Light Reading. en.
  31. Web site: Mapping T-Mobile, Dish, Comcast and AT&T: Who got how much 600 MHz spectrum and where?. 2020-12-07. FierceWireless. 18 April 2017. en.
  32. Web site: Dish 'materially improves' spectrum value by designating AWS-4 for downlinks, pushing Band 70 approval. 2020-12-07. FierceWireless. 2 June 2016. en.
  33. Web site: 3GPP Band Plan Integrates DISH Spectrum. 2020-12-07. About DISH.
  34. Web site: 2022-01-14. FCC Announces Winning Bidders In 3.45 GHz Auction. 2022-01-14. Federal Communications Commission. en.
  35. Web site: Verizon, Dish & cable top list of CBRS auction winners. 2021-02-10. FierceWireless. 2 September 2020. en.
  36. Web site: Dano. News Analysis Mike. Director. Editorial. 5G. Strategies 3/5/2021. Mobile. After C-band loss, Dish refreshes midband strategy for 5G. 2021-12-01. Light Reading. en.
  37. Web site: Dano . Mike . Here Are the Big Winners in the FCC's 24GHz & 28GHz 5G Auctions . Light Reading . 23 August 2021.
  38. Web site: T-Mobile, Sprint, Dish control 99% of 47 GHz spectrum. 2020-12-07. FierceWireless. 18 March 2020. en.
  39. Web site: Gray. Nick. June 10, 2010. Boost Mobile's Motorola i1 launching on June 20th. June 28, 2010. androidandme.com.
  40. Web site: April 5, 2011. Why Settle When You Can "Prevail" with the new Android-powered Phone from Boost Mobile and Samsung. April 4, 2021. www.businesswire.com. en.
  41. Boost Mobile takes BlackBerry Curve 9310 to the US, spices it up with $30 unlimited BBM, voice and text plan. Engadget. June 27, 2012 . July 1, 2012.
  42. Web site: December 8, 2012. Sprint's first Boost LTE phones unveiled: HTC One SV and ZTE Force. April 4, 2021. Android Authority. en-US.
  43. Web site: June 19, 2013. Create, Share and Inspire with LG Optimus F7 Smartphone from Boost Mobile. April 4, 2021. www.businesswire.com. en.
  44. Web site: December 16, 2014. Nokia Lumia 635 will soon launch at Sprint, Boost Mobile and Virgin Mobile. April 4, 2021. News.Wirefly. en.
  45. Web site: July 14, 2015. Boost Mobile Launches First Wi-Fi Hotspot Plans with Availability of the NETGEAR Fuse. April 4, 2021. www.businesswire.com. en.
  46. Web site: Boost Brings Back 'Where You At?'. April 4, 2021. www.mediapost.com. en.
  47. Web site: Boost mobile walkie talkie. live. April 4, 2021. Business Insider. en. https://web.archive.org/web/20100520024839/http://www.businessinsider.com:80/boost-mobile-will-sell-phones-without-iconic-walkie-talkies-2010-1 . May 20, 2010 .
  48. Web site: Nudd. Tim. April 2, 2009. AdFreak: Boost Mobile has bus-stop paper shredders. July 26, 2010. Adweek.
  49. Web site: Vranica. Suzanne. January 15, 2010. "Super Bowl Shuffle" Reprised by 1985 Chicago Bears for Boost Mobile Ad. live. https://web.archive.org/web/20100322231041/https://blogs.wsj.com/speakeasy/2010/01/15/super-bowl-shuffle-reprised-by-1985-chicago-bears-for-boost-mobile/. March 22, 2010. The Wall Street Journal.
  50. Web site: Boost Mobile ad pimps WiMax 4G. July 1, 2012. CNET.
  51. News: Murphy. Dan. July 1, 2021. Let's make a deal: NCAA athletes cashing in on name, image, and likeness. ESPN.com. July 1, 2021.
  52. News: Ruth . Olivia . August 1, 2023. Boost Mobile phone. FreeSmartphoneAid.com. August 1, 2023.