Pension, Disability and Carers Service explained

The Pension, Disability and Carers Service was an executive agency of the Department for Work and Pensions (DWP) which was created in April 2008.^[1]

The PDCS brought together two former separate executive agencies, The Pension Service and the Disability and Carers Service.^[2] These two agencies kept their corporate branding and provided services under their separate identities. The two agencies shared roughly fifty percent of the same customers ^[3] and the rationalisation of services was believed to be likely to provide a better service.

Its status as an executive agency was removed on 1 October 2011 with its functions being brought back inside the DWP.^[4]

Further reading

• Whitfield,G; Waring, A; Goode, J; Phung, V and Sutton, L (2011) 'Customers' experiences of contact with the Pension, Disability and Carers Service' https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/214497/rrep722.pdf

Notes and References

1. Whitfield et al, Glossary.
2. Web site: The Pension, Disability and Carers Service Business Plan 2009/10. 21 July 2017. Department of Work and Pensions. bot: unknown. http://webarchive.nationalarchives.gov.uk/20100407162112/http://www.dwp.gov.uk/docs/dcs-business-plan0910.pdf. 7 April 2010.
3. Whitfield et al, p. 6
4. Web site: Government announces organisational changes to Jobcentre Plus and the Pension, Disability and Carers Service - Press releases - GOV.UK . Dwp.gov.uk . 2011-09-12 . 2015-06-22.