| Copper Card | |
| Location: | Metro Phoenix |
| Launched: | August 19, 2024 |
| Service 1: | Valley Metro Rail |
| Service 2: | Valley Metro Bus |
| Service 3: | Tempe Streetcar |
| Sales Location 1: | Online |
| Sales Location 2: | Vending machines |
| Sales Location 3: | Service centers |
| Sales Location 4: | Convenience stores |
| Sales Location 5: | Retail stores |
| Currency: | US $ |
| Stored Value: | Pay as you go |
| Automatic Recharge: | Autoload replenishment |
| Technology 1: | MIFARE DESFire smart card |
| Manager: | Vix Technology |
The Copper Card is a contactless smartcard fare collection system used by Valley Metro in Metro Phoenix, Arizona. The Copper Card and the Valley Metro mobile app are accepted on Valley Metro Rail, Valley Metro Bus, and Tempe Streetcar services.
The Copper Card replaces Valley Metro's paper passes and tickets. Daily, weekly, and monthly passes are available with fare capping, which automatically credits the cost of individual trips towards a pass.
Valley Metro began researching new payment systems in 2015, following the passage of the Proposition 104 transit tax measure. Valley Metro and the city of Phoenix awarded a contract to provide the system to Australian firm Vix Technology in 2020. Mobile payments were added to the Valley Metro app in March 2023, and the first Copper Cards were distributed in early 2024. The Copper Card system was officially launched in August 2024 and replaced all paper passes at the end of October 2024.[1] [2]
The Copper Card is a contactless smartcard, the same size as a credit card. Value can be added to Copper Cards at many major retailers that sell gift cards, using an existing payments network maintained by InComm Payments. This technology requires no special hardware at retailers, allowing Copper Cards to be sold on gift card racks at national and local retailers throughout the Phoenix metropolitan area.[3] The accompanying Valley Metro mobile app is available for iOS and Android devices, and is free.
Since the 1990s, Valley Metro has adopted innovative solutions for fare payment. Phoenix Transit System, a predecessor of Valley Metro, created an innovative postpaid billing system for employer-sponsored passes in 1991. This system, marketed as the Bus Card Plus, used an early form of fare capping, where employers were charged for their employees' rides up to the cost of a monthly bus pass. Bus fareboxes were equipped with magnetic stripe card readers, which were built in-house.[4]
In 1995, Valley Metro began accepting MasterCard and Visa credit cards onboard buses. The acceptance of credit cards onboard buses was initially viewed as a major innovation, but it had numerous shortcomings. Credit card transactions were not processed in real time, due to technical and financial limitations. Instead, credit card information was downloaded from the fareboxes at bus garages, and charges were submitted to MasterCard and Visa weekly. This method saved money on processing fees, but it made Valley Metro liable for declined or fraudulent transactions. The cost of fraudulent transactions proved to be too high, and Valley Metro stopped accepting credit cards in 2002.[5] [6]
Valley Metro introduced its previous system of paper bus passes in 2007. Buses accepted cash payments and paper daily, weekly, and monthly passes, and paper tickets were sold at light rail stations. This system used proprietary hardware made by Scheidt & Bachmann and was not easily expandable. The Bus Card Plus program for employer-sponsored passes was rebranded as the Platinum Pass, using a new proprietary smartcard.[7]
Valley Metro and the city of Phoenix began researching new fare payment systems in 2015, following the passage of the Proposition 104 transit tax measure. The city of Phoenix led the project and defined four goals for a new system: improved customer-facing technology, the ability to collect better statistics, improved distribution networks for fare media, and long-term resilience. In 2018, the new system was expected to be fully operational by 2021.[8]
Valley Metro and the city of Phoenix awarded a 19-year contract to Vix Technology in July 2020. The contract includes equipment, technology, and services for a new fare collection system for all Valley Metro services, including buses and light rail.[9]
A new Valley Metro mobile app was launched in 2021, and mobile payments within the app became available as a pilot program in 2022. Installation of new card readers, which also support the mobile app, began on buses and at light rail stations in late 2022. Mobile payments were fully accepted across bus and light rail services beginning in February 2023.[10]
The installation of the Copper Card system was delayed due to supply chain disruptions in the wake of the COVID-19 pandemic.[11]
In April 2024, ADA, Platinum, and A+ Copper Cards were activated to use on rail and buses. These cards are issued to disabled individuals, employees of major employers, and students respectively.[12] [13] [14] [15]
On August 19, 2024, Valley Metro officially launched the Copper Card. With the full launch of the system, retail stores began selling Copper Cards including Albertsons, CVS, Safeway, and Walgreens and convenience stores including Circle K.[16] [17] [18]
Valley Metro stopped honoring the existing paper passes on October 28, 2024.[19]
The Copper Card and the Valley Metro mobile app support fare capping, branded as Smart Fare. Fare capping credits each single ride fare towards the cost of a daily, weekly, and monthly pass. Daily, weekly, and monthly passes are no longer sold up front, and are activated by fare capping once they are earned.[20]
The Copper Card is accepted on Valley Metro bus services, including local, RAPID, and express services. It is also accepted on Valley Metro Rail and will be accepted on the Tempe Streetcar when it begins to charge fares in late 2024. The Copper Card is not accepted on paratransit services or rural route 685 to Ajo.
| Fare type | Local bus and light rail | Express / RAPID1 | Reduced fare2 | |
|---|---|---|---|---|
| Single ride | $2 | $3.25 | $1 | |
| Daily cap | $4 | $6.50 | $2 | |
| Weekly cap | $20 | - | $10 | |
| Monthly cap | $64 | $104 | $32 | |
Notes
| ||||
| Variants | Design | Fare type | Availability | |
|---|---|---|---|---|
| Adult | Adult fare | Most common fare card - reloadable and used by the general public. 1-day, 7-day, and 31-day limited use versions distributed by select organizations/businesses. | ||
| Reduced | Reduced fare | Only available with a reduced fare account via Valley Metro. 1-day, 7-day, and 31-day limited use versions distributed by select organizations/businesses. | ||
| Platinum | Unlimited travel | Card for organizations and businesses that cover the cost of fare for their employees, residents, etc. | ||
| ADA Platinum | Unlimited travel | Provides free transit for ADA eligible and certified riders, as well as one personal care attendant. | ||
| A+ | Youth | Card for students that is issued by participating schools. |