Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
System names listed with a light purple background are no longer in active development.
System | Documentation integration/generation, reporting | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA[20] | Plugin API[21] | Multiple projects | Full-text search | Indexed full-text search | Indexed file search | Edit conflict warning | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | , integrated wiki | (as of 0.6) | [22] uses Whoosh | ||||||||||
Assembla Tickets | , Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | ||||||||||||
Axosoft | , Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS | ||||||||||||
Azure DevOps Server (Team Foundation Server) | - workflow definitions, process documentation | ||||||||||||
Bugzilla | , reporting: integrated reports and charts, scheduled reports by mail | [23] | [24] | When using MySQL MyISAM[25] or Oracle Database[26] but not PostgreSQL[27] | [28] | ||||||||
Debbugs | |||||||||||||
Faveo Helpdesk | , Integrated Social Media, In-built Knowledge Base and Reporting | ||||||||||||
FogBugz | , Integrated wiki | [29] | [30] | [31] | [32] | ||||||||
Fossil | , Integrated Wiki in addition to integrated versioned project documentation via web ui. | [33] | [34] | ||||||||||
FusionForge | , integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs | ||||||||||||
GLPI | , Contains a proprietary knowledge base of sorts | ||||||||||||
GNATS | |||||||||||||
Helix ALM | - Advanced reporting, integrated charts, export to Excel, workflow with triggers | ||||||||||||
HP Quality Center | |||||||||||||
Jira | , Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki) | [35] | [36] | [37] | Uses Lucene | [38] | [39] | ||||||
Launchpad | |||||||||||||
MantisBT | , Integration of MediaWiki, DokuWiki, XWiki | [40] | [41] | ||||||||||
Microsoft Dynamics CRM | , reporting: integrated charts and reports, export to Excel, Mail Merge | ||||||||||||
org-mode | , org-mode has built-in export to HTML, Latex, .md and literate programming capabilities for multiple languages in a single document | ||||||||||||
OTRS | , Advanced reporting, configurable dashboards | ||||||||||||
Phabricator | , integrated wiki and limited burn down charts | ||||||||||||
Redmine | , integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV | [42] | [43] | [44] | , when using PostgreSQL[45] | [46] | [47] | ||||||
Request Tracker | , MediaWiki[48] | [49] | [50] | [51] | |||||||||
Roundup | , wiki can be integrated or linked | , can be implemented at tracker level | , can be implemented at tracker level | [52] | [53] | xapian, whoosh, SQLite FTS, PostgreSQL FTS, native | |||||||
StarTeam | [54] | ||||||||||||
Supportworks | - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | [55] | |||||||||||
SysAid | - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB | ||||||||||||
Teamwork | [56] | Uses Lucene | |||||||||||
Trac | , integrated wiki | [57] | [58] | [59] | [60] | [61] | |||||||
TrackerSuite.Net | . Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. | ||||||||||||
Tuleap | , Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis | with plugin fulltext | with plugin fulltext | ||||||||||
Wrike | , real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | ||||||||||||
YouTrack | Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | [62] | [63] | [64] | [65] | (Uses Lucene) | |||||||
Zammad | Documentation integration/generation, reporting: integrated knowledge base, dashboard | [66] | [67] | [68] | |||||||||
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA | Plugin API | Multiple projects | Full-text search | Indexed full-text search | Indexed file search | Edit conflict warning |
System | Web | Mobile web | CLI | GUI | REST | SOAP | Mylyn[69] | Visual Studio | IntelliJ IDEA | Others | ||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | [70] [71] | XMLRPC | ||||||||||
Assembla Tickets | ||||||||||||
Axosoft | - iPhone | |||||||||||
Bugzilla | XMLRPC[72] | |||||||||||
Debbugs | ||||||||||||
Dolibarr | ||||||||||||
Faveo Helpdesk | - Android App iOS App | |||||||||||
FogBugz | XML | |||||||||||
Fossil | ||||||||||||
FusionForge | ||||||||||||
GLPI | ||||||||||||
GNATS | ||||||||||||
Helix ALM | - XML | |||||||||||
HP Quality Center | [73] | [74] | [75] | , via plugin | ] | |||||||
Jira | [76] | [77] | - Android App, iPhone App | |||||||||
Launchpad | - Python[78] | |||||||||||
MantisBT | - Android App | |||||||||||
Microsoft Dynamics CRM | ||||||||||||
org-mode | ||||||||||||
OTRS | ||||||||||||
Phabricator | , via plugin | |||||||||||
Redmine | [79] | [80] | - Android App, iOS App | |||||||||
Request Tracker | Responsive layout after 1.5.0. Partial in previous versions. | [81] | ||||||||||
Roundup | with Jinja2 template can be implemented per tracker for other templates | (use web) | new in 2.0 | XMLRPC[82] | ||||||||
StarTeam | ||||||||||||
Supportworks | [83] | |||||||||||
SysAid | ||||||||||||
Team Foundation Server | , via plugin | |||||||||||
Trac | [84] | XMLRPC | ||||||||||
TrackerSuite.Net | ||||||||||||
Trello | ||||||||||||
Tuleap | ||||||||||||
Twproject | ||||||||||||
Wrike | , via plugin | |||||||||||
YouTrack | [85] | [86] | ||||||||||
Zammad | ||||||||||||
System | Web | Mobile Web | CLI | GUI | REST | SOAP | Mylyn | Visual Studio | IntelliJ IDEA | Others |
System | RSS | Atom | XMPP | |||
---|---|---|---|---|---|---|
Apache Bloodhound | ||||||
Assembla Tickets | ||||||
Axosoft | ||||||
Bugzilla | ||||||
Debbugs | ||||||
Dolibarr | ||||||
Faveo Helpdesk | ||||||
FogBugz | ||||||
Fossil | ||||||
FusionForge | ||||||
GLPI | ||||||
GNATS | ||||||
Helix ALM | ||||||
HP Quality Center | ||||||
Jira | ||||||
MantisBT | ||||||
Microsoft Dynamics CRM | ||||||
org-mode | ||||||
OTRS | ||||||
Phabricator | ||||||
Redmine | , via plugin | |||||
Request Tracker | [87] | |||||
Roundup | [88] | |||||
StarTeam | ||||||
Supportworks | ||||||
SysAid | ||||||
Team Foundation Server | ||||||
Trac | ||||||
TrackerSuite.Net | ||||||
Twproject | ||||||
Wrike | ||||||
YouTrack | ||||||
Zammad | ||||||
System | RSS | Atom | XMPP |
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | [89] | |||||||||||
Assembla Tickets | ||||||||||||
Axosoft | [90] | VSS, Vault Sourcegear | ||||||||||
Bugzilla | [91] | [92] | ||||||||||
Debbugs | ||||||||||||
Faveo Helpdesk | ||||||||||||
FogBugz | [93] | |||||||||||
Fossil | [94] | |||||||||||
FusionForge | ||||||||||||
GNATS | ||||||||||||
Helix ALM | - Surround SCM | |||||||||||
HP Application Lifecycle Management | [95] | |||||||||||
Jira | [96] | [97] | [98] | |||||||||
MantisBT | [99] | |||||||||||
Microsoft Dynamics CRM | ||||||||||||
org-mode | ||||||||||||
OTRS | ||||||||||||
Phabricator | ||||||||||||
Redmine | ||||||||||||
Request Tracker | ||||||||||||
Roundup | can be implemented for any RCS at tracker level | |||||||||||
StarTeam | - StarTeam includes revision control | |||||||||||
Supportworks | ||||||||||||
SysAid | ||||||||||||
Team Foundation Server | [100] | [101] | [102] | - TFS includes revision control | ||||||||
Trac | ||||||||||||
TrackerSuite.Net | ||||||||||||
Tuleap | ||||||||||||
Twproject | ||||||||||||
Wrike | ||||||||||||
YouTrack | [103] | [104] | ||||||||||
Zammad | ||||||||||||
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others | |
---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | [105] | [106] | |||||||
Assembla Tickets | (private version) | ||||||||
Axosoft | |||||||||
Bugzilla | [107] | ||||||||
Debbugs | |||||||||
Faveo Helpdesk | |||||||||
FogBugz | |||||||||
Fossil | |||||||||
FusionForge | , CAS | ||||||||
GLPI | |||||||||
GNATS | |||||||||
Helix ALM | - custom DLL, SAML | ||||||||
HP Quality Center | |||||||||
Jira | , via plugin[108] [109] | , via Crowd[110] | |||||||
MantisBT | [111] | [112] | |||||||
Microsoft Dynamics CRM | |||||||||
org-mode | |||||||||
OTRS | |||||||||
Phabricator | |||||||||
Redmine | [113] | [114] | , via Apache (using mod_rails) | ||||||
Request Tracker | [115] | [116] | [117] | ||||||
Roundup | [118] | [119] | [120] | [121] | |||||
StarTeam | |||||||||
Supportworks | |||||||||
SysAid | , CAS | ||||||||
Team Foundation Server | |||||||||
Trac | |||||||||
TrackerSuite.Net | |||||||||
Tuleap | |||||||||
Twproject | , Simple container auth. | ||||||||
Wrike | |||||||||
YouTrack | JIRA account | ||||||||
Zammad | |||||||||
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
System | Docker Image | Helm chart | |
---|---|---|---|
Apache Bloodhound | |||
Assembla Tickets | |||
Axosoft | |||
Bugzilla | (Not official) [122] | [123] | |
Debbugs | |||
Faveo Helpdesk | |||
FogBugz | |||
Fossil | |||
FusionForge | |||
GLPI | |||
GNATS | |||
Helix ALM | |||
HP Quality Center | |||
Jira | |||
MantisBT | (Not official) [124] | ||
Microsoft Dynamics CRM | |||
org-mode | |||
OTRS | |||
Phabricator | |||
Redmine | (Official) [125] | (Bitnami) [126] | |
Request Tracker | |||
Roundup | (Official) [127] | ||
StarTeam | |||
Supportworks | |||
SysAid | |||
Team Foundation Server | |||
Trac | |||
TrackerSuite.Net | |||
Tuleap | |||
Twproject | |||
Wrike | |||
YouTrack | |||
Zammad | |||
System | Docker Image | Helm chart |