Communication and leadership during change explained

Communication and leadership during change encompasses topics of communication (transmission of information) and leadership (influence or guidance) during change. The goal of leader development is "the expansion of the person's capacity to be effective in leadership roles and processes". The two central elements to this are leadership can be learned, people do learn, grow, and change, and that leader development helps to make a person effective in a variety of formal and informal leadership roles.

Leader development promotes personal growth by helping individuals develop their abilities to manage themselves, to work effectively with others, and to ensure that the work gets done. Leadership development promotes organizational growth, helping the group as a whole develop the leaders it needs to carry out such tasks, such as securing the commitment of members and setting direction.

Establishing connections between people who can help achieve someone's goals will increase your chances of emerging as a leader in an organizational context. A great deal of a leader's development happens internally.

The difference between inside-out versus outside-in thinking

Leadership development is referred to as an inside-out process, which means it is based on internal thinking and intuition. This process starts within the leader and then moves outward to impact others. Whereas the outside-in thinking process takes its starting point from the employee's perspective and considers what is best for them and their needs. Outside-in thinking focuses more on improving efficiency for the customer’s sake, while inside-out thinking does not put the customer at the forefront of the experience. Unlike outside-in, the inside-out process is motivated by the “belief that the inner strengths and capabilities of the organization will make the organization prevail”.[1] An easy way to differentiate these two processes is to think about the conditions surrounding a specific situation. To do this, you may ask yourself, is the coach an expert? Can the coach effectively communicate their knowledge? Is the performer interested in what the coach has to say? Does the performer have enough awareness to act on the advice? If the answer to all of these questions is yes, the outside in method is the most effective choice. If the answer to even just one of these questions is no, the inside out approach is the best option.[2] Inside-out thinking can have a negative impact on opportunities, because this type of thinking can cause a person to miss out on opportunities as they are not considering external factors or ideas. Outside-in thinking tends to come with more benefits for a company, included but not limited to “reduced complaints, increased satisfaction, improved ease of doing business”.

Habits and character principles

A leader's effectiveness is based on character principles like fairness, integrity, honesty, service, excellence, and growth. According to Stephen Covey's The Seven Habits of Highly Effective People, habits are a combination of knowledge (what to do and why to do it), skill (how to do it), and motivation (wanting to do it).

Spirituality or other values has played a critical role in leaders development, helping them to make and follow through on their moral choices, develop virtues and character, identify their values and purpose, completing job assignments and handle hardships. There are some common spiritual practices that promote leader effectiveness, such as

Self-leadership

Kevin Cashman argued that leadership should be looked at from within.[5] According to Cashman, leadership can be defined as the "authentic self-expression that creates value."[6] This form of leadership can be found at all levels within an organization.[7] He identifies seven pathways for individuals to lead from the inside out. Instead of a hierarchical order, these pathways are created holistically.[8]

Pathway one: Personal mastery[7]

Pathway two: Purpose mastery[7]

Pathway three: Change mastery[7]

Pathway four: Interpersonal mastery[8]

Pathway five: Being mastery[8]

Pathway six: Balance mastery[8]

Pathway seven: Action mastery[7]

Leading followers through change

According to Steven Klepper (1997), there are four main periods organizations go through in the organizational life cycle when there is change within.

It is extremely important for leaders to be flexible and acceptable to change because it is inevitable.[10] In order to get through change, organizations need good leaders to help them guide through these tough times. It is vital that the leader keeps the core values of the company intact while they go through change to make sure that the company still meets the needs of its customers. Some leaders will take note of previous leaders and adopt certain things that were successful that those other leaders did when they went through change. The leader needs to keep the other employees focused during this change period.[11]

Communication and leadership as an internal process

According to Hackman and Johnson, communication is an integral part of the internal process of leaders.[12] Leaders must face many obstacles and challenging situations that can lead to personal growth. Much of the personal development that occurs for leaders is done as an internal process.

As they personally deal with issues, they make decisions that affect their lives and the lives of others. Intrapersonal communication plays an important role in the decision-making process and for personal development of the leader. This inwardly communication does eventually manifest itself in outward effects.

Personal development as an internal process

Personal development is an important aspect of leadership.[13] The need for programs and courses specializing in personal development is widely accepted across a variety of fields from science[14] to religion.[15]

Leadership programs focus on both the outward display or leadership and the inward attitudes, behaviors, and beliefs. Many of the authors of leadership books around the turn of the century began highlighting the internal process side of leadership development including Stephen Covey, author of The 7 Habits of Highly Effective People, and Kevin Cashman, author of Leadership from the Inside Out. Both were widely successful best-sellers which focused on internal concepts such as "Being Proactive", Habit 1 in Covey's 7 Habits,[3] or "Personal Mastery", the first pathway in Cashman's Seven Pathways to Mastery.[4]

Role of intrapersonal communication

When leaders begin self-reflective analysis of themselves, they begin to engage in intrapersonal communication. Intrapersonal communication is defined as communication occurring within the individual mind or self.[16] It can be as simple as internal thoughts or more complex neurophysiological means of examining our self.[17] There is a long history of research on intrapersonal communication and its connection to internal development.[18] Individuals frequently engage in intrapersonal communication as a means of self-awareness and it is an internal process related to personal development.[19]

For leaders, there are many benefits with intrapersonal communication. Intrapersonal communication can increase self-awareness.[19] It can give the leader a better view of their self. Research shows it is a means of overcoming communication apprehension, for both interpersonal and public communication.[20] These are some of the benefits for the leader who engages in intrapersonal communication as an internal process for personal development.

Innovative leadership and change

There is little peer-reviewed material on the intermingling of innovation and leadership. It is, however, very evident that great innovation comes from great leaders. Steve Jobs is an example of one of the great technological innovators of our time. As a new phenomenon and thought, many are seeking out how leadership effects innovation and vice versa. Many acknowledge the need for public sector support and societal support of innovation in order for funding to occur, and in turn, innovation to occur,[21] many universities are implementing innovation networks, and the necessity for unique and independent thinkers is apparent. Google says, "Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions".[22]

Transformational leadership and innovation

Transformational leadership, a type of leadership that has an ability to change an organization,[12] would likely produce innovation. Since innovation is more than simply invention, the process of leadership can in and of itself be innovative. Innovation is a crucial part of being an effective and productive transformational leader. A transformational leader is creative, interactive, visionary, empowering, and passionate.[12] [23] The subordinates self-concept function determines how the follower will react to the leader. The capabilities and strengths of a leader to be a leader have a direct effect on an organization's success.[24] Oftentimes, leaders are not trained well in leadership development, leaving them unprepared to foster an environment of innovation.[24] An innovative leader is a transformational leader.

External links

Notes and References

  1. Web site: Lagerstedt . Elisabet . 2014-08-15 . Business Strategy: Are You Inside-Out or Outside-In? . 2023-04-21 . INSEAD Knowledge . en.
  2. Web site: InsideOut Development . 2023-04-21 . insideoutdev.com.
  3. Book: Covey, S.. The Seven Habits of Highly Effective People. 2004. Free Press. New York, NY. 978-0-7432-6951-3. registration.
  4. Book: Cashman, K.. Leadership from the Inside Out. 1999. Executive Excellence Publishing. Provo, UT. 978-1-890009-31-1.
  5. Stogdill, R. M. (1965). Managers, employees, organizations. Columbus: Ohio State University, Bureau of Business Research.
  6. McGregor, D. (1960). The human side of enterprise. New York: McGraw-Hill.
  7. Hackman, M. & Johnson, C. (2009). Leadership: A communication perspective. Long Grove, IL: Waveland Press, Inc.
  8. Hackman, M. & Johnson, C. (2009). Leadership: A communication perspective. Long Grove, IL: Waveland Press, Inc.
  9. Web site: Leadership and Change.
  10. (McNamara)
  11. Web site: Guidelines, Methods and Resources for Organizational Change Agents. 18 January 2022.
  12. Book: Hackman, M. . Leadership: A communication perspective. . Waveland Press Inc, Publishers . 2009 . 978-1-57766-579-3.
  13. Liu. J.. Siu, O. . Shi, K. . Transformational leadership and employee well-being: The mediating role of trust in the leader and self-efficacy. Applied Psychology: An International Review. July 2010. 59. 3. 454–479. 10.1111/j.1464-0597.2009.00407.x.
  14. Rao. S.. Personal professional development. AIP Conference Proceedings. 19 April 2009. 1119. 1. 7–10. 10.1063/1.3137917. 2009AIPC.1119....7R.
  15. Brown. E.. Personal, institutional, and communal leadership: Rethinking leadership development for the jewish community. Journal of Jewish Communal Service. 2007. 82. 3. 234–243.
  16. Web site: Merriam-Webster.
  17. Walla. P. Greiner, K. . Duregger, C. . Deecke, L. . Thurner, S. . Self-awareness and the subconscious effect of personal pronouns on word encoding: A magnetoencephalography (MEG) study. Neuropsychologia. 2007. 45. 4. 796–809. 10.1016/j.neuropsychologia.2006.08.017 . 17005211. 13973453.
  18. Jemmer. P.. Intrapersonal communication: The hidden language. European Journal of Clinical Hypnosis. 2009. 9. 1. 37–49.
  19. Nurius. P.. Majerus, D.. Rethinking the self in self-talk: A theoretical note and case example. Journal of Social and Clinical Psychology. 1988. 335–345. 10.1521/jscp.1988.6.3-4.335. 6. 3–4.
  20. Francis. T.. Miller, M.. Communication apprehension: Levels of first-generation college students at 2-year institutions. Community College Journal of Research & Practice. Jan 2008. 32. 1. 38–55. 10.1080/10668920701746688. 143016094.
  21. Taylor, J.S. & Machado-Taylor, M.D.M. (2010). Leading Strategic Change in Higher Education: The Need for a Paradigm Shift toward Visionary Leadership. Frontiers in Higher Education (Claes, T. & Preston, D.S., Eds.) Editions Rodopi BV: New York, NY.
  22. Web site: Archived copy . 2016-11-10 . 2014-07-01 . https://web.archive.org/web/20140701183752/http://www.google.com/about/corporate/company/culture.html . dead .
  23. Rank . J. . Nelson . N.E. . Allen . T.D. . Xian . X. . 2009 . Leadership predictors of innovation and task performance: Subordinates' self-esteem and self-presentation as moderators . Journal of Occupational and Organizational Psychology . 82 . 3. 465–489 . 10.1348/096317908X371547 .
  24. Boatman, J. & Wellins, R. (2011). It's Time for a Leadership Revolution. T+D Publications, American Society for Training and Development: Pittsburgh, PA.