ChatBot explained

ChatBot
Logo Caption:ChatBot logo
Author:Dariusz Zabrzenski[1]
Developer:Text
Operating System:Web-based
Language:English
Genre:Chatbot
License:Proprietary (SaaS)
Website:chatbot.com
Released:[2]

ChatBot is a software platform for creating chatbots for business use released in August 2017.[2]

History

ChatBot (BotEngine) has its origins in a research project created by the company Text (formerly LiveChat Software), which won with this project at hackathon in 2016.[3] [4] [5] In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.[6] [2] [7]

In September 2017, LiveChat integrated with BotEngine.[8] [9] ChatBot in its current form was launched on February 21, 2018. In March 2018, BotEngine was released from beta version.[10] Later that year the product has been rebranded to ChatBot, following the purchase of the chatbot.com domain.[11] [12] [13] In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook.[14] In May 2020, ChatBot in partnership with Infermedica launched COVID-19 Risk Assessment ChatBot.[15]

In March 2021, ChatBot launched a new version of Visual Builder.[16]

Overview

ChatBot is a platform for building automatic chatbots using artificial intelligence.[17] [18]

ChatBot constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.[19] [20] [21]

In 2020, the number of ChatBot clients reached 1,000, including[22]  UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM.[23] [24] ChatBot supports multiple non-profit organizations,[25] including: European Mentoring and Coaching Council,[26] Musculoskeletal Australia,[27] Operation Kindness[28] and Tinnitus UK.[29] It is mainly used for connecting and engaging with communities, and fundraising.[30]

See also

References

  1. Web site: Speaker: Darek Zabrzenski . 2024-07-11 . ChatbotSummit . en-US.
  2. Web site: LiveChat aiming at true AI with BotEngine launch . 2022-06-30 . Marketing Dive . en-US.
  3. Web site: LiveChat Launches Incubator Program to Support Business Communication . 2022-06-30 . www.yahoo.com . en-US.
  4. Web site: 2022-05-11 . LiveChat Launches Incubator Program to Support Business Communication . 2022-06-30 . AP NEWS . en.
  5. Web site: Incubator success story: ChatBot's path to 2600+ customers . 2023-09-01 . incubator.text.com.
  6. Web site: Zabrzenski . Dariusz . 2017-09-25 . Why small and mid-sized companies have to boost their customer service with chatbots? . 2022-06-30 . Medium . en.
  7. Web site: Mitchell (CMO) . Vanessa . CMO's top 8 martech stories for the week - 6 December 2018 . 2022-06-30 . www.cmo.com.au . en-au.
  8. Web site: 2017-09-29 . LiveChat Integrates with BotEngine . 2022-06-30 . www.smartcustomerservice.com . en-US.
  9. Web site: 2018-11-27 . LiveChat Launches New Chatbot Capabilities . 2022-06-30 . www.smartcustomerservice.com . en-US.
  10. Web site: 2018-03-14 . LiveChat Brings BotEngine Out of Beta . 2022-06-30 . www.smartcustomerservice.com . en-US.
  11. Web site: Polska . Grupa Wirtualna . Komunikat spółki - LVC Informacja o zakupie domeny chatbot.com . 2023-09-01 . www.money.pl . pl-PL.
  12. Web site: Iles . James . 2023-05-12 . 7 Domain Name Upgrades Revealed in June 2022 . 2023-09-01 . Media Options . en.
  13. Web site: Silver . Elliot . 2020-03-27 . LiveChat CMO Comments on LiveChat.com Acquisition . 2023-09-01 . DomainInvesting.com . en.
  14. Web site: LiveChat Launches Academy to Help Users Master Chatbots . 2022-06-30 . www.destinationcrm.com.
  15. News: Carpenter . Julia . 2021-04-07 . Meet the Chatbots That Might Manage Your Money One Day . en-US . Wall Street Journal . 2022-06-30 . 0099-9660.
  16. Web site: 2021-03-18 . Chatbot.com Updates Visual Builder . 2022-06-30 . Speech Technology Magazine . en-US.
  17. Web site: Biedrzycki . Paweł . 2017-08-11 . LiveChat pracuje nad nowym produktem: BotEngine to czatbot, wykorzystujący sztuczną inteligencję . 2022-06-30 . StrefaInwestorow.pl . pl.
  18. Web site: 10 Best Chatbot Providers of 2023 [Just Released] ]. 2023-08-30 . www.consumersadvocate.org . en-us.
  19. Web site: 2020-10-12 . Best Ways to Implement Live Chat for WordPress - Qode Interactive . 2022-06-30 . en-US.
  20. Web site: Testbanking . Dylan . Chatbots for Customer Service - 4 Current Applications . 2022-06-30 . Emerj Artificial Intelligence Research . en-US.
  21. Web site: Top 26 ChatBot Builders for 2019 . 2022-06-30 . CMSWire.com . en.
  22. Web site: Number of the ChatBot customers . 2022-06-30 . LiveChat Investor Relations . en.
  23. Web site: LiveChat Launches Incubator Program to Support Business Communication . 2022-06-30 . finance.yahoo.com . en-US.
  24. Web site: LiveChat Software - Company presentation for the Inderes community . 2022-06-30 . Inderes: Osakeanalyysit, mallisalkku, osakevertailu & aamukatsaus . fi.
  25. Web site: Hooper . Amy . 2023-04-25 . Chatbots for Nonprofits . 2023-08-30 . blog.techsoup.org . en-us.
  26. Web site: EMCC Global . 2023-08-30 . www.emccglobal.org.
  27. Web site: Musculoskeletal Australia (MSK) . 2023-08-30 . en-AU.
  28. Web site: Operation Kindness North Texas No-Kill Animal Shelter . 2023-08-30 . Operation Kindness . en-US.
  29. Web site: Home . 2023-08-30 . Tinnitus UK . en-GB.
  30. Web site: Rudolph . Shari . 2023-06-14 . How Nonprofits Can Use AI to Increase Fundraising and Engagement . 2023-08-30 . Good360 . en-US.

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