| Centralised Public Grievance Redress and Monitoring System | |
| Seal: | Emblem of India.svg |
| Parent Department: | Department of Administrative Reforms and Public grievances |
| Headquarters: | New Delhi |
| Minister2 Name: | Dr Jitendra Singh |
| Minister2 Pfo: | Ministry of Personnel, Public Grievances and Pensions |
| Chief1 Name: | Parthasarathy Bhaskar |
| Chief1 Position: | Deputy Secretary |
| Area Code: | 110011--> |
| Type: | Grievance Redressal Mechanism |
Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of general public.[1]
It was created in June 2007 by the Department of Administrative Reforms & Public Grievances.[2] Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre team. It has a telephonic feedback feature also.[3] [4] [5]
Prime Minister is the supreme head of the public grievances. Jitendra Singh is currently the Minister for Independent Charge for grievances public personnel and pension Department and Sumita Dasgupta is its deputy secretary.[6] [7]