The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market.[1] In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies.[1] Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centers in 2013.[1]
A call center "village" was planned in 2009.[2], around 70 call centers were in operation in Bangladesh.[1] Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom.