CSG International explained

CSG
Logo Alt:CSG Logo
Type:Public company
Traded As:NASDAQ:
S&P 600 component
Foundation:1982, Omaha, Nebraska, U.S.
Founder:Neal Hansen and George Haddix
Location:Englewood, Colorado, U.S.
Area Served:Worldwide
Key People:Brian Shepherd (CEO)
Products:Business support system (BSS)
Customer interaction management
Digital Monetization
Revenue and Customer Management
Customer Experience
Payments
Revenue:$996.8 million (2020)[1]
Operating Income:$126.1 million (2020)
Net Income:$82.7 million (2020)[2]
Assets:$1,283 million (2020)
Equity:$396,662 million (2020)
Num Employees:6,000 - 8,000 (2022)

CSG is a multinational corporation headquartered in Englewood, Colorado. It provides business support systems (BSS) software and services, primarily to the telecommunications industry.

CSG was founded by Neal Hansen as a division of First Data in 1982. It became an independent corporation when it was acquired by CSG Holdings in 1994 for $137 million. A contract with Tele-Communications Inc. (TCI), the largest cable TV business at the time, was influential in the company's growth from $80 million in revenue in 1994 to $171 million by 1997. CSG went public in 1996. A dispute with TCI over pricing led to a $120 million arbitration settlement in 2002 with Comcast, who acquired the TCI business. The two continued to do business together and expanded their relationship in 2014. CSG made more than ten acquisitions in the 2000s, mostly of companies that sold billing, customer service, and operations software.

Corporate history

Early history

CSG was founded in 1982 by Neal Hansen under the name Cable Services Group (CSG) as a division of the payment processing company First Data Corporation.[3] At the time, First Data was operated by American Express, which acquired a controlling interest in the company in 1980.[4] CSG became a part of the American Express Information Services Company, which was formed in 1989.[5] The CSG group's first large-scale billing statement processing center, which prints and mails bills to consumers, was established in Omaha in 1990.

Hansen left the Cable Services Group one year after it was founded to become CEO of Applied Communications, where he met George Haddix.[3] Hansen and Haddix formed CSG Holdings with Morgan Stanley and Trident Investment Group in 1994, which acquired Cable Services Group that year for $137 million.[3] [6] In November 1994, Cable Services Group was renamed to CSG Systems International.[7]

CSG was the second largest billing services provider for the US cable television industry by 1994,[8] [9] serving 27 percent of cable TV subscribers.[6] However, according to The International Directory of Company Histories, its profit margins were small and the company was "still in need of a turnaround."[7] Broadcasting & Cable said CSG had lost direction and become complacent. Haddix and Hansen implemented changes at the company,[3] which prompted 350 out of 500 employees to leave the firm within a few months.[7]

The new CSG grew quickly. The convergence of phone, internet, on-demand movies, and other services created more complex billing arrangements between telecommunications companies and consumers, which led to more extensive use of billing services providers like CSG. Professional services and international clients, which were previously not a significant portion of revenues, grew to 22 percent of revenues by the mid-1990s.[7]

Post IPO

In order to pay off debt and raise funding for acquisitions, CSG held an initial public offering in February 1996, which valued the firm at five-fold its original acquisition price.[7] [10] CSG grew from $80 million in annual revenue when it was acquired, to $132.3 million when it went public in 1996 and $171.7 million by 1997.

In the 1990s, Tele-Communications Inc. (TCI) and Time Warner scrapped efforts to create internal billing software and hired CSG International. The 15-year agreement CSG signed with TCI on August 11, 1997 made CSG the largest vendor in the industry and was the primary contributor to its growth in the '90s. By 2001, the deal was responsible for 45 percent of CSG's revenue. As part of the deal, CSG also acquired TCI's internally developed software, SummiTrack, for $106 million.[11] [12] CSG's services to TCI included billing, customer management, and payment processing for TCI customers.[13] In October 1997, CSG International signed its first deal with a utilities company, mc2.[11]

At the end of 1997, CSG co-founder George Haddix retired, and former EVP Jack Pogge was appointed president and chief operating officer in his place.[14] In 1999, CSG began constructing a new bill processing center in Florida in a deal with local government, which expanded roads and provided other incentives.[15] In 2002, CSG acquired the billing software interests of Lucent Technologies for $260 million.[16] The deal was estimated to increase CSG's revenues by 38 percent and its headcount by 65 percent.[17] 200 Lucent employees were laid off as a result of the acquisition.[18] An additional 100–150 CSG employees were laid off later that year in response to poor economic conditions.[19]

Recent history

AT&T acquired TCI in 2000, inheriting its agreement with CSG.[20] AT&T alleged CSG was not abiding by the contract's terms to provide favorable rates. A legal dispute between the two companies began in 2001 in arbitration court. Before the dispute was resolved, AT&T Broadband was acquired by Comcast, which wanted to use its own billing and customer service vendor. In October 2002, a judge ruled that CSG owed Comcast a $120 million refund and that it had to reduce its prices.[21] [22] [23] The two companies disagreed over whether the ruling would allow Comcast to halt their agreement before the end of its term.[24] CSG and Comcast reached new agreements or extensions in March 2004[25] and in 2008.[26] In 2014, its work with Comcast was expanded to cover all of its customer support and billing for residential services.[27]

In March 2005, co-founder Neal Hansen retired at the age of 64. Ed Nafus, prior president of the broadband services division, took his place.[28] Nafus was replaced as CEO by Peter Kalan, at the end of 2007.[29] In November 2015, it was announced that Bret Griess would be succeeding Kalan as president and CEO.[30] In August 2020, Brian Shepherd took over as president and CEO.[31]

As of December 31, 2019, CSG operates across more than 120 countries worldwide and has a total of 4,339 employees, an increase of 374 employees compared to the previous year.'[32]

Acquisitions

DateCompanyBusinessDeal sizeReferences
1980CSG parent company First Data acquired by American ExpressPayments processing
1994Cable Services Group acquired by CSG Holdings Bill processing for cable TV operators$137 million
1996Bytel LimitedCustomer management software$4.7 million[33] [34]
1997TCI's SummiTrackBilling software$106 million
1998US Telecom Advanced Technology SystemsBilling and customer service$6 million[35]
2001Athene SoftwareCustomer analytics softwareNot disclosed[36]
2001PlaNet Consultinge-commerce consultingNot disclosed[37]
2002Kenan Systems assets from Lucent TechnologiesBilling and customer service software$260 million
2002Integrated Customer Management Systems (ICMS), an IBM divisionCustomer service software$15 million (estimated)[38]
2005CSG Global Software & Services division (formerly Kenan) acquired by Comverse TechnologyBilling and customer service software$251 million[39] [40]
2006TelutionOperations software$22 million[41]
2007Prairie Voice ServicesInteractive messaging services$39 million[42]
2007ComTecBill processing$23.5 million[43]
2008DataProseDirect mail and bill processing$39 million[44]
2009Quaero (later divested in December 2013)Marketing services firm$15 million[45] [46]
2010Intec TelecomBilling software$392 million[47]
2012AscadeWholesale billing software$19 million[48]
2013Volubill (certain assets)Policy and billing management softwareNot disclosed[49]
2018Business Ink, Co.Strategic business communications$70 million[50]
2018Forte Payment Systems, Inc.Payment processor$85 million[51]
2020Tekzenit/Gen Design StudioStrategy, Design Engineering and Technology Enablement$10 million[52]
2021Quaero 3, LLCCustomer Data PlatformNot disclosed
2021Tango TelecomRealtime monetisation and roaming technologyNot disclosed[53]
2021DGIT SystemsQuote Order Bill softwareNot disclosed[54]

Products, software, and services

CSG provides software and services for managing customer data, analyzing that data, billing, and customer service. For example, customer service representatives may use CSG systems to look up a consumer's records and add a new service, or business analysts may mine customer data for trends.[11] According to the company's website, its primary product areas are digital monetization, revenue and customer management, and customer experience. CSG also prints and mails billing statements to consumers and provides call-center services.[3]

Product history

CSG originally sold two versions of its billing process outsourcing services. Under new leadership in 1994, it began developing additional software and providing consulting to in-house billing departments.[7] [9] During this period, it developed CSG Workforce Express® (now Field Service Management), a suite of software products that manage the dispatch of technicians and other logistics at customer sites. Workforce Express consists of three applications: CSG Workforce Management, CSG TechNet and CSG TechNet CE, which integrate with CSG's databases and billing systems.[7] [55] It also developed CSG Care Express, which is for creating online self-service portals for consumers to view and pay their bills online.[7] [56]

In the 1990s, CSG introduced the ACSR (Advanced Customer Service Representative) system.[7] An extension to ACSR called ProfitNow! was introduced in 2003. ProfitNow! used a consumer's account data to advise customer service representatives on the likelihood of a caller cancelling their service or buying a new product.[57] It was later turned into an online system with a user interface similar to Microsoft Windows at CSG.net.[7] CSG purchased the Kenan FX software from Lucent Technologies in 2002. Kenan software managed billing and ordering and provided middle-ware to help various customer service and billing products integrate with each other.[58] CSG NextGen was introduced for international markets, with support for multiple languages.[7] In March 2014, CSG added a cybersecurity suite to its product portfolio, under the name CSG Invotas.[59] The company released CSG Ascendon®, a digital platform for communications service providers, in March 2015. The platform uses content monetization and delivery systems without making excessive changes to existing infrastructure.[60] In November 2015, the Invotas unit was spun off into a separate entity.[61] Invotas was acquired by FireEye in a transaction that closed February 1, 2016.[62]

The company released CSG Detect,[63] a software as a service (SaaS) system, in February 2019.[64] The system is aimed at detecting and notifying telecommunications companies real-time of potential fraud in their billing process. In July 2019,[65] the company introduced CSG Field Service Management, a cloud-based advancement of its Workforce Express product suite.[66] CSG Field Service Management is part of the company's Customer Communication Management portfolio, which customers use to send over 1.5 billion messages to their end-users each year. The company announced[67] the availability of its Dispute Reconciliation Management system (DRM) in September 2019.[68] The system provides service providers with the tools and support to automate the reconciliation and dispute process. CSG Dispute Reconciliation Management is a part of the company's digital Wholesale suite of products and systems. The company introduced[69] Ascendon Communications, the industry's first software as a service (SaaS)-delivered, cloud-based business support systems (BSS) system, in October 2019.[70]

In April 2019,[71] CSG announced the opening of a technology lab to adopt blockchain technology across the wholesale business support systems (BSS) industry.[72] In May 2019,[73] the company announced the availability of its Mediation platform as a cloud-based system.[74] In June 2019, CSG and ITW Global Leaders' Forum (GLF) announced a partnership[75] to create an open blockchain ecosystem called the Communications Blockchain Network (CBN).

In March 2020,[76] Forte®, a CSG company, announced its BillPay system including omnichannel accessibility, payer-friendly navigation, biller customization, and advanced tech.[77]

Organization

CSG parent company, CSG Systems International Inc., is listed on the NASDAQ stock exchange.[37] As of 2020, its largest clients are Comcast and Charter, representing 23 and 20 percent of its revenues respectively. CSG spends approximately 13 percent of its revenue on research and development. Its revenue is about 89 percent from cloud and related services, 5 percent from software, and the remainder for ongoing technical support. 68.6 percent of revenues is from the Americas.[11] [78]

Notes and References

  1. http://d18rn0p25nwr6d.cloudfront.net/CIK-0001005757/454fa5f3-7049-4504-b9c5-1ea49094a0c0.pdf
  2. Web site: CSG Systems International, Inc. Form 10-K. February 21, 2020. CSG Systems International, Inc.. June 1, 2020.
  3. News: Making billing the bottom line: CSG has propelled itself to the top of an unsexy yet profitable business. Broadcasting & Cable. December 8, 1997 . Colman. Price. https://web.archive.org/web/20150329122628/http://www.highbeam.com/doc/1G1-20069293.html. dead. March 29, 2015. August 20, 2014.
  4. News: American Express to Sell Bulk of First Data Stake. The New York Times. Michael. Janofsky. March 6, 1993. August 20, 2014.
  5. News: American Express Information Services Company Created. Information Today. June 1, 1989. August 20, 2014.
  6. News: Cable Services Group Unit Being Sold to New Company. October 28, 1994. The Wall Street Journal.
  7. Book: Pederson, Jay. International Directory of Company Histories. February 2006. St. James Press. 978-1-55862-579-2.
  8. News: October 28, 1994 . First Data to sell cable services unit to CSG . https://web.archive.org/web/20140107040850/https://www.nytimes.com/1994/10/28/business/company-news-first-data-to-sell-cable-services-unit-to-csg.html . 2014-01-07 . August 20, 2014 . The New York Times.
  9. News: New CSG owners see company offering broader services. Multichannel News. November 21, 1994. John. Higgins . John M. Higgins (journalist). https://web.archive.org/web/20150329122654/http://www.highbeam.com/doc/1G1-16467610.html. dead. March 29, 2015. August 20, 2014.
  10. News: CSG Systems soars after stock sale. Multichannel News. March 4, 1996. https://web.archive.org/web/20150329122658/http://www.highbeam.com/doc/1G1-18189390.html. dead. March 29, 2015. John. Higgins . John M. Higgins (journalist). August 20, 2014.
  11. News: Software Developer CSG is Soaring Firm Handles Customers for Cable TV Giant. Rocky Mountain News. October 6, 1997 . Greim. Lisa. https://web.archive.org/web/20150329122617/http://www.highbeam.com/doc/1G1-67738626.html. dead. March 29, 2015. August 20, 2014.
  12. News: Tele-Communications in asset sale to CSG Systems. August 12, 1997. The New York Times. August 20, 2014.
  13. News: CSG Systems, TCI Seal Deal Worth $1.8 billion Denver Firm to Handle Bills, Customer Service. Rocky Mountain News. August 12, 1997. Greim. Lisa. https://web.archive.org/web/20150329122634/http://www.highbeam.com/doc/1G1-67728860.html. dead. March 29, 2015.
  14. News: Denver-Based CSG Systems International Names Pogge President. Omaha World-Herald. September 30, 1997. https://web.archive.org/web/20150329122704/http://www.highbeam.com/doc/1G1-19802364.html. dead. March 29, 2015. August 20, 2014.
  15. News: Florida to Help Fund Road Work at New Wakulla County Industrial Center. Knight Ridder. September 18, 1998 . Paige. St. John.
  16. News: Lucent Is Selling Software Unit To CSG Systems for $300 Million. December 24, 2001. The New York Times. August 20, 2014.
  17. News: CSG Buys Lucent's Billing Division $300 Million Cash Deal to Add Staff. Rocky Mountain News. December 24, 2001. Caulk. Steve. August 20, 2014. https://web.archive.org/web/20150329121059/http://www.highbeam.com/doc/1G1-81098329.html. March 29, 2015. dead.
  18. News: CSG Grows as Workers Lose Jobs 200 Laid Off in Lucent Billing Division Deal. Rocky Mountain News. March 1, 2002 . Caulk. Steve. https://web.archive.org/web/20150329122630/http://www.highbeam.com/doc/1G1-83406154.html. dead. March 29, 2015. August 22, 2014.
  19. News: CSG Systems International Lowers Financial Projections, Announces Job Cuts. The Denver Post. July 30, 2002. https://web.archive.org/web/20150329122706/http://www.highbeam.com/doc/1G1-122892377.html. dead. March 29, 2015. August 22, 2014.
  20. News: Companies likely to weather economy: CSG Systems International. Rocky Mountain News. July 7, 2001. Erika. Gonzalez. https://web.archive.org/web/20150329122702/http://www.highbeam.com/doc/1G1-76419686.html. dead. March 29, 2015. August 20, 2014.
  21. News: CSG Profit Down 80% After Fight with AT&T Cable, Restructuring. Rocky Mountain News. October 29, 2002 . Milstead. David. https://web.archive.org/web/20150329122640/http://www.highbeam.com/doc/1G1-93686044.html. dead. March 29, 2015. August 20, 2014.
  22. News: Cable Biller is told to pay $120 million to Comcast. October 9, 2003. August 20, 2014. The New York Times.
  23. News: Ruling a hit to CSG firm must make price concessions, pay $120 million. Rocky Mountain News. October 9, 2003 . Walsh. Chris. https://web.archive.org/web/20150329121113/http://www.highbeam.com/doc/1G1-108755730.html. dead. March 29, 2015. August 22, 2014.
  24. News: Lingering Unknowns Fate of CSG, Comcast Contract Uncertain Despite Judge's Ruling. Rocky Mountain News. October 13, 2003. Chris. Walsh. https://web.archive.org/web/20150329121110/http://www.highbeam.com/doc/1G1-109016897.html. dead. March 29, 2015. August 22, 2014.
  25. News: CSG Signs Revised Deal with Comcast Companies Agree to End Disagreement Dating Back to 2002. Rocky Mountain News. March 18, 2004 . Walsh. Chris. https://web.archive.org/web/20150329122700/http://www.highbeam.com/doc/1G1-114406107.html. dead. March 29, 2015. August 22, 2014.
  26. News: CSG Rides the Comcast Wave. Multichannel News. July 28, 2008 . Farrell. Mike. https://web.archive.org/web/20150329122644/http://www.highbeam.com/doc/1G1-181901044.html. dead. March 29, 2015. August 22, 2014.
  27. News: Sarah. Reedy. July 31, 2014. Comcast Strengthens Billing Bond with CSG. Light Reading.
  28. News: CSG Picks Broadband Chief for CEO Nafus Will Replace Retiring Co-Founder Neal Hansen, 64. Rocky Mountain News. March 8, 2005 . Fillion. Roger. https://web.archive.org/web/20150329121107/http://www.highbeam.com/doc/1G1-129889691.html. dead. March 29, 2015. August 22, 2014.
  29. News: CSG CEO Ed Nafus to Retire; EVP Peter Kalan Named Successor. Wireless News. November 27, 2007. https://web.archive.org/web/20150329122636/http://www.highbeam.com/doc/1P1-146500890.html. dead. March 29, 2015. August 22, 2014.
  30. Web site: CSG International CEO Kalan stepping down, Griess named successor. November 23, 2015. Ben Miller. Denver Business Journal. August 8, 2016.
  31. Web site: CSG CEO Bret Griess leaves his post exechange . 2022-11-15 . exechange.com.
  32. http://d18rn0p25nwr6d.cloudfront.net/CIK-0001005757/454fa5f3-7049-4504-b9c5-1ea49094a0c0.pdf
  33. News: Omaha World Herald. February 8, 1998. Billing Keeps CSG Growing, Growing... But the firm has delayed the roll-out of its new combination-billing software, CSG Phoenix CSG Systems International. Melinda. Norris.
  34. News: Business News Briefing. Rocky Mountain News. July 2, 1996. https://web.archive.org/web/20150329121105/http://www.highbeam.com/doc/1G1-67784645.html. dead. March 29, 2015. August 20, 2014.
  35. News: Omaha World Herald. August 5, 1998. Dan. Sullivan. CSG Makes Acquisition.
  36. News: Firm Buys Boulder, Colo.-Based Software Company. https://web.archive.org/web/20150329122632/http://www.highbeam.com/doc/1G1-78291085.html. dead. March 29, 2015. Knight Ridder. September 15, 2001. Matt. Branaugh. August 20, 2014.
  37. News: Customer Services Company Buys Omaha, Neb., E-Commerce Consulting Firm. Knight Ridder. September 25, 2001. August 20, 2014. https://web.archive.org/web/20150329121103/http://www.highbeam.com/doc/1G1-78572457.html. dead. March 29, 2015. Virgil. Larson.
  38. News: IBM Sells OS/400 Billing App to CSG Systems. Alex. Woodie. August 20, 2014. IT Jungle. https://web.archive.org/web/20130222190242/http://www.itjungle.com/tfh/tfh090902-story06.html. February 22, 2013. dead.
  39. News: CSG Systems Selling GSS United for $251 Million Company Narrows Focus to Cable and Satellite Customers. Rocky Mountain News. October 11, 2005 . Davis. Joyzelle. https://web.archive.org/web/20150329122648/http://www.highbeam.com/doc/1G1-137398012.html. dead. March 29, 2015. August 22, 2014.
  40. News: Comverse Finalizes Acquisition of CSG Systems' GSS Group. Wireless News. December 12, 2005. https://web.archive.org/web/20150329122652/http://www.highbeam.com/doc/1P1-116368381.html. dead. March 29, 2015. August 22, 2014.
  41. Web site: CSG International: Investing in an automated future. October 10, 2012. Capacity Media. August 8, 2016.
  42. News: July 30, 2007. CSG is buying Prairie Voice. John. Keenan. Omaha World-Herald.
  43. News: July 10, 2007. CSG completes ComTec buy. Denver Business Journal. August 22, 2014.
  44. News: April 17, 2008. CSG Systems to buy DataProse for $39M. Denver Business Journal. August 22, 2014.
  45. News: January 6, 2009. CSG Systems buys Quaero. Charlotte Business Journal. August 20, 2014.
  46. . CSG Systems International Reports Results for Fourth Quarter and Full Year 2013 . CSG International . February 4, 2014 . 2014-10-21 . https://web.archive.org/web/20150103020530/http://pr.news.csgi.com/press-release/csg-systems-international-reports-results-fourth-quarter-and-full-year-2013 . January 3, 2015 . dead .
  47. Web site: CSG Systems wraps up Intec Telecom acquisition. December 1, 2010. Samantha Bookman. Fierce Telecom. August 8, 2016.
  48. News: CSG Snaps Up Ascade. Ray. Le Maistre. July 16, 2012. Light Reading. August 22, 2014.
  49. News: CSG buys Volubill online charging assets. Peter. Dykes. December 19, 2013. August 22, 2014. Telecom Asia.
  50. http://d18rn0p25nwr6d.cloudfront.net/CIK-0001005757/3a98ec19-a774-440d-9313-6762c6ce50de.pdf
  51. News: Behind the deal: How CSG hopes to leverage its acquisition of Forte Payment Solutions. Monica. Vendituoli. October 18, 2018. July 23, 2019. Denver Business Journal.
  52. News: CSG SYSTEMS INTERNATIONAL REPORTS RECORD REVENUES FOR FOURTH QUARTER AND FULL YEAR 2019. February 5, 2020. June 1, 2020. CSG International.
  53. News: CSG snaps up Tango. May 26, 2021. Omnisperience.
  54. News: CSG acquires DGIT systems, enhances ease of delivery and monetization of digital ecosystems. Oct 11, 2021. CSG International.
  55. News: Workforce automation software.. CED. January 1, 2002.
  56. News: CSG Systems' Care Express enables over 5 million consumers to manage cable and satellite accounts online. Wireless Satellite and Broadcasting Newsletter. February 1, 2007. https://web.archive.org/web/20150329121101/http://www.highbeam.com/doc/1G1-160582236.html. dead. March 29, 2015. August 22, 2014.
  57. News: CSR software taps subs' minds. Broadband Week. June 2, 2003 . Brown. Karen. https://web.archive.org/web/20150329122642/http://www.highbeam.com/doc/1G1-102903693.html. dead. March 29, 2015. August 22, 2014.
  58. News: CSG's New Framework Integrating Acquisitions. September 15, 2003. Tim. McElligott. https://web.archive.org/web/20160825233442/https://business.highbeam.com/137453/article-1G1-107723065/csg-new-framework-integrating-acquisitions. dead. August 25, 2016. Telephony. August 8, 2016.
  59. News: March 2, 2014. The Washington Post. CSG International Opens Alexandria Office. https://web.archive.org/web/20150329122645/http://www.highbeam.com/doc/1P2-35761334.html. dead. March 29, 2015. August 20, 2014.
  60. Web site: CSG Ascendon Digital Services Platform Launched to Shake Up Digital Services. Steve Anderson. March 3, 2015. Tech News. August 8, 2016.
  61. News: November 9, 2015. Yahoo. Invotas Announces Spin Off from Parent Company CSG International. May 12, 2016. May 14, 2016. https://web.archive.org/web/20160514043835/https://sg.finance.yahoo.com/news/invotas-announces-spin-off-parent-130000510.html. dead.
  62. Web site: FireEye Buys Invotas International. Josh Beckerman. February 1, 2016. Wall Street Journal. August 8, 2016.
  63. Web site: NEW CSG SOLUTION AIMS TO DETECT AND AVOID TELECOM FRAUD USING BIG DATA AND AI MACHINE LEARNING TECHNIQUES. CSG International. February 27, 2019. CSG International. June 1, 2020.
  64. Web site: CSG Uses AI to Help Partners Detect & Avoid Telecom Fraud. Light Reading. February 27, 2019. Informa Tech. June 1, 2020.
  65. Web site: CCSG UNVEILS THE NEXT EVOLUTION OF FIELD SERVICE MANAGEMENT TECHNOLOGY. CSG International. July 17, 2019. CSG International. June 1, 2020.
  66. Web site: CSG Unveils the Next Evolution of Field Service Management Technology. Field Service News. August 6, 2019. 1927 Media Ltd.. June 1, 2020.
  67. Web site: CSG HELPS SERVICE PROVIDERS MAXIMIZE REVENUE THROUGH EFFECTIVE DISPUTE AND RECONCILIATION MANAGEMENT. CSG International. September 17, 2019. CSG International. June 1, 2020.
  68. Web site: CSG Tackles Billing Errors & Invoice Inaccuracies. Light Reading. September 17, 2019. Informa Tech. June 1, 2020.
  69. Web site: CSG LAUNCHES INDUSTRY'S FIRST CLOUD-BASED BSS SOLUTION FOR THE COMMUNICATIONS INDUSTRY. CSG International. October 15, 2019. CSG International. June 1, 2020.
  70. Web site: CSG launches cloud-based BSS solution. Staff. October 15, 2019. Endeavor Business Media, LLC. June 1, 2020.
  71. Web site: CSG LAUNCHES FIRST BLOCKCHAIN TECHNOLOGY LAB FOR THE WHOLESALE BSS INDUSTRY. CSG International. April 2, 2019. CSG International. June 1, 2020.
  72. Web site: Why CSG Is Betting on Blockchain. Jeff Baumgartner. April 5, 2019. Informa Tech. June 1, 2020.
  73. Web site: CSG LAUNCHES MEDIATION IN THE CLOUD. CSG International. May 14, 2019. CSG International. June 1, 2020.
  74. Web site: May 14, 2019 . CSG Launches Mediation in the Cloud . June 1, 2020 . Bloomberg L.P..
  75. Web site: CSG AND ITW GLOBAL LEADERS FORUM ANNOUNCE PARTNERSHIP TO CREATE COMMUNICATIONS BLOCKCHAIN NETWORK. CSG International. June 25, 2019. CSG International. June 1, 2020.
  76. Web site: FORTE UNVEILS NEW BILLPAY SOLUTION. CSG International. March 4, 2020. CSG International. June 1, 2020.
  77. Web site: Forte reveals BillPay solution for secure payments experience. March 5, 2020. The Paypers BV. June 1, 2020.
  78. Web site: CG Systems International, Inc.. United States Securities And Exchange Commission. June 1, 2020.

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "CSG International".

Except where otherwise indicated, Everything.Explained.Today is © Copyright 2009-2024, A B Cryer, All Rights Reserved. Cookie policy.