Comparison of CRM systems explained

This article is a comparison of notable CRM systems.

ERP systems are considered a superset of CRM systems.

General

Only stable releases are mentioned.

SystemsCreatorLast Stable VersionRelease DateLicenseImplementation language(s)Server Operating SystemDatabase backendFirst Release Date
Act! CRMPat Sullivan and Mike Muhney22.1June 2020Proprietary or SaaSC#, .NETWindows, Web, iOS, AndroidMS SQL1987
AdempiereJorg Janke3.9.3December 2019GPLv2JavaWindows, Linux, Unix, Mac2006
Base CRMBase CRM20162009SaaSRuby on Rails, PythonCloud Computing, iOS, Android, Windows PhoneMySQL2009
Capsule (CRM)Zestia Ltd.20192009SaaSJava, Scala and JavaScriptWeb, iOS, AndroidMySQL2009
CiviCRMDave Greenberg, Donald Lobo, Michal Mach5.57[1] January 2023AGPLv3PHP 7.2+Cross-platformMySQL 5.7+ or MariaDB 10.0+2004
DolibarrRodolphe Quiedeville, Laurent Destailleur13.0.3June 2021GPLv3 or SaaSPHP 5.6.x, 7.xCross-platformMySQL or PostgreSQL2003
Dynamics CRMMicrosoftDynamics 365 9.1July 2019Proprietary or SaaS.NET, ASP.NETWindowsMS SQL2003
GNU EnterpriseFSFGPLv3PythonLinux, Unix, Mac OS X, WindowsFirebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files 2003
Group-OfficeIntermesh BV6.4.178 October 2020AGPLv3, SaaS and proprietaryPHP/JavaScriptWindows, Linux, Unix, Mac OSMySQL2003
HubSpot CRM FreeHubSpotN/AN/ASaaS[2] Java [3] Cloud computingHBase2014[4]
NeolaneAdobev62012Proprietary or SaaSC++, JavaScriptWindows, LinuxMS SQL, Oracle, PostgreSQL, MySQL2001
Nutshell CRMNutshell CRM20172017SaaSPHPWeb, iOS, AndroidMySQL2010
Oracle Advertising and Customer Experience (CX)Oracle Corporation2021Sept 2021Proprietary or SaaSJava, PL/SQL, C/C++, PythonCloud computingOracle Database2011
Pega CRMChordiant??Proprietary?Windows, Linux, Mac, web browser??
PipedrivePipedrive20182018SaaSJavaScript, PHPWeb, iOS, AndroidMySQL2011
Pivotal CRMAptean6.6January 2019Proprietary.NETWindowsMS SQL, Oracle1996
Really Simple SystemsReally Simple Systems20162006SaaSVBScript, JavaScript, ASPCloud ComputingMySQL2006
SageCRMSage GroupSage CRM 2019 R1February 2019Proprietary or SaaSASP.NET, ASPWindowsMS SQL, ORACLE, DB21981
Salesbox CRMSalesbox CRM20192019SaaSJS, ReactWeb, iOS, AndroidPostgreSQL2014
Salesforce.comMarc BenioffWinter '21June 2019ProprietaryAPEX (Proprietary Language Java-like)Cloud ComputingProprietary 1999
SAP CRMSAP SE7.0 EHP4 SP112018ProprietaryABAPWindows, Linux, UnixSAP HANA, MS SQL, Oracle2000
SAP Cloud for CustomerSAP SE18112018ProprietaryABAPLinuxSAP HANA2009
Snapforce CRMSnapforce CRM20162013SaaSPHPCloud ComputingMySQL2011
StreakAleem Mawani, Omar IsmailProprietaryJavaWindows, MacGoogle App Engine2012
SugarCRMJohn Roberts, Clint Oram, Jacob Taylor9.0.1[5] June 2019Proprietary or SaaSPHPCross-platformMySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition)2004
SuiteCRMSalesAgility8.0.4March 2022AGPLv3PHPCross-platformMariaDB, MySQL, Microsoft SQL Server2013
SuperOffice CRMSuperOffice7.52014ProprietaryC++,C# and ASP.NETWindowsSQL Server 1990
OnlyOfficeAscensio System SIA10.5.1December 2019GPLv3, SaaSASP.NETWindowsMicrosoft SQL Server, Amazon Server2010
TrytonTryton5.6May 2020GPLv3Python, JavaScriptCross-platformPostgreSQL, MySQL, SQLite2008
WORKetcDaniel Barnettv4.02013SaaSC#, .NETWindowsMicrosoft SQL Server, Amazon Server2009
Zoho CRMZoho CRMZoho CRM 20182018SaaSJavaCloud Computing, Cross PlatformProprietary1999

Features

SystemOffice Integration Multi LingualLanguages SupportedWeb-BasedTime TrackingAttaching Emails to Business ObjectsDesktop EnvironmentGlobal SearchLDAP Support
Act! CRMen, de, fr
Adempiere?????????
Base CRMde, en, es, fr, nl, pl, pt
Capsule (CRM)Gmail G Suiteen?
CiviCRM? Over 40 Integrated with Drupal, Wordpress, Joomla! or Backdrop through Agiliway's Time Tracker or CiviMobile (when email is sent from software)??
DolibarrA module google is available for customer and agenda syncOver 30 (when email is sent from software)?
Microsoft Dynamics CRM over 40 with ADFS
GNU Enterprise????
Group-OfficeOver 20 languages????
HubSpot CRM FreeGmail, G Suite, Outlook, Office 365 for Windows[6] en, fr, jp, de, pt, es[7] [8] [9]
Neolane?????????
Nutshell CRMGoogle Apps, Microsoft Exchange??
OnlyOfficeen, de, fr, es, it, ru, lat????
Oracle Advertising and Customer Experience (CX)26 languages
Pega CRM???????[10] [11]
Pipedrivede, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja
Pivotal CRMWeb/Windows??
Really Simple Systemsen????
SageCRM?
Salesbox CRMde, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu
Salesforce.com[12] en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl
Siebel??
SAP CRM
Snapforce CRMde, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru?
Streakvia Google Docsde, en, es, fr, it, nl, pl, pt, pt-br, ru, zh-cn????
SugarCRM - Outlook, Excel, Word Pluginssq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA?
SuiteCRMVia Plugin20 languages
SuperOfficeCRMcn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh????
Tryton?bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl
WORKetcOutlook Addon and Google Docsde, en, es, fr, it, nl??
Zoho CRMOutlook & MS Officeen, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl?

See also

Notes and References

  1. Web site: CiviCRM 5.57.0, 5.56.2, 5.51.4-ESR Security Release. 4 January 2023. 16 January 2023.
  2. Web site: Comparison of the top CRM platforms and marketing automation tools . Scott . Robinson . June 2017 . 13 November 2017.
  3. Web site: Modern Java at HubSpot . Whitney . Sorenson . 20 January 2016 . . 13 November 2017.
  4. News: The effect of HubSpot's CRM launch on Salesforce . Salager . Serge . . 10 December 2014 . 13 November 2017.
  5. Web site: Version 9.0.1 Now Available.
  6. Web site: What to expect from the HubSpot CRM platform . T.J. Houpes . 25 September 2015 . TechTarget . 9 November 2017.
  7. Web site: Which HubSpot features are optimized for international businesses? . 1 November 2017 . . 13 November 2017.
  8. Web site: HubSpot review: Best CRM software for startups . Chad . Brooks . 12 July 2017 . Business News Daily . 13 November 2017.
  9. Web site: HubSpot adds sales platform and Free CRM to Its Marketing System . Anita . Campbell . 17 September 2014 . . 13 November 2017.
  10. Web site: Global search not working Pega. community.pega.com. 21 April 2017. en. 2018-10-28.
  11. Web site: Controlling web access through LDAP Pega. community.pega.com. 28 March 2008. en. 2018-10-28.
  12. Web site: Compare Salesforce CRM . Salesforce.com .

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