Bliss (spa) explained

Blissworld, LLC.
Type:Limited liability corporation
Genre:Spa and Retail Product Company
Foundation:New York City, U.S. (1996)
Founder:Marcia Kilgore
Location City:New York City
Location Country:United States
Locations:2
Area Served:New York City, Hong Kong
Products:Bath, Body and Skincare
Services:Facial, Massage, Body treatment, Manicure, Pedicure and Waxing
Parent:AS Beauty Group
Homepage:blissworld.com

Bliss is a multi-channel spa and retail product company headquartered in New York City. The company retails its own line of bath, body and skincare products through its Bliss website, Bliss spa stores and at retailers including Walgreens, Amazon, Ulta, and Walmart.

History

Bliss spa was founded in 1996 by Marcia Kilgore, a Saskatchewan native who moved to Manhattan in 1987 to attend Columbia University. During college, she became a personal trainer to make money. Soon after she decided to go to esthetician school, largely because she had personally suffered from acne since her preteen years. She began giving facials to her friends out of her East Village apartment.[1] [2] She opened her first single-room office in New York’s Soho district in 1991, followed by the opening of a three-room mini-spa called Let’s Face It! in June 1993.[3] [4] To accommodate increasing demand, Kilgore opened the first Bliss Spa in SoHo in July 1996.[5]

In March 1999, the luxury products group, LVMH (Moët Hennessy Louis Vuitton), acquired a majority stake in Bliss spa for a reported $30 million.[6] [7] It was LVMH’s first North American acquisition, and a break with their previous strategy of pursuing European prestige brands.[8] In December 1999, LVMH opened a second location, Bliss 57 on East 57th Street.

Two years later, in November 2001, Bliss opened its first international spa, Bliss London. The next year the company launched its first QuickBliss spa service station at Harvey Nichols Knightsbridge in London, offering an abbreviated menu of fast facials, waxing and nail services.

In January 2004, Starwood acquired Bliss spa from LVMH for $25 million.[9] As part of the acquisition, Starwood launched Bliss Spas in several of its W Hotels in an effort to move its W hotel brand into the resort business. The first to be opened, that same year, was Bliss 49 in the W New York Union Square. During the next two years spas were opened in the company's hotels in San Francisco, Chicago, Los Angeles, and Dallas.[10]

In April 2006, JetBlue Airways partnered with Bliss spa, in an effort to fill seats in competitive transcontinental markets.[11] Bliss amenity kits were distributed to passengers on overnight flights between Western states and the East Coast for a one-year period. The Bliss World brand began in 2006 with products in-store at Target, Walmart, CVS, Walgreens and a retail site.[12] Bliss continued to expand within the hotel chain, opening in Atlanta, Scottsdale and Hong Kong in 2008, a second Atlanta location, Doha, Hoboken, and Ft. Lauderdale in 2009, and St. Petersburg in 2011.[13] [14] In January 2010, Steiner Leisure Limited completed its $100 million acquisition of Bliss from Starwood.[15] Bliss became a B-certified corporation in May 2021. This made Bliss World the first skincare brand sold on a mass production scale to receive a B Corp Certification.[16] In 2023 AS Beauty Group acquired Bliss.[17]

Brand

Bliss spa is often credited for starting the mid 1990s spa boom.[9] Its products and services are market with humorous names and slogans, and by a playful "Blissgirl" character illustration which appears on products, catalogs and the company website. She is almost always dressed in a signature white towel and Bliss’ Softening Socks and Glamour Gloves.

Advertised as "the young, modern antithesis to stuffy, intimidating spas", the spas include rhythm & blues music, a brownie buffet, and "movie-while-you-manicure" nail stations. The spa has attracted celebrity clientele including Oprah Winfrey, Julia Roberts, Uma Thurman, Jennifer Lopez and Madonna.

Products

Bliss began to sell a line of beauty and health products in 2006, many of which are meant to allow customers to recreate the spa experience at home.[18] The products include hair care, body care and skincare.[19]

Awards

Notes and References

  1. Web site: Make a statement. Your own . May 23, 2008 . Karastan . https://web.archive.org/web/20080313070841/http://www.karastan.com/statement_mk.asp . March 13, 2008 . dead .
  2. https://web.archive.org/web/20110608075916/http://www.thecanadianencyclopedia.com/index.cfm?PgNm=TCE&Params=M1ARTM0012126 Marcia Kilgore's Spa
  3. Book: Pumphrey, Angela . 2005 . CoolBrands.
  4. Understanding the Global Spa Industry. Routledge; August 20, 2010. . p. 74–.
  5. Melinda Davis. The New Culture of Desire: 5 Radical New Strategies That Will Change Your Business and Your Life. Simon and Schuster; October 21, 2002. . p. 140–.
  6. Web site: LVMH Acquires Majority Stake in BlissWorld. | Banking & Finance > Financial Markets & Investing from . AllBusiness.com . August 10, 2010 . live . https://web.archive.org/web/20090421173917/http://www.allbusiness.com/banking-finance/financial-markets-investing-securities/6745536-1.html . April 21, 2009 .
  7. Orient-express Magazine. Vol. 21. Venice Simplon-Orient-Express Limited; 2004. p. 66.
  8. Web site: Maneker . Marion . Marital Bliss . Nymag.com . December 13, 1999 . August 10, 2010 . live . https://web.archive.org/web/20101106075034/http://nymag.com/nymetro/news/bizfinance/columns/bottomline/1660/ . November 6, 2010 .
  9. Starwood Acquires Bliss from LVMH; Bliss Spas to Debut in W Hotels as Part of Acquisition of Spa, Catalog and Beauty Products Company . . January 21, 2004.
  10. Bliss Opens Its First West Coast Spa At The W San Francisco; Bliss Continues to Grow with Spas Set to Debut at W Hotels in Chicago, Los Angeles and Dallas . . July 19, 2005.
  11. News: JetBlue adds spa amenities on redeyes . . April 4, 2006.
  12. Web site: Beauty Beat: The Bliss of Expansion . Rusty Williamson . Women's Wear Daily.
  13. Web site: W Hotels Bliss Spa Goes Global.
  14. Web site: W Hotels opens in St Petersburg . Sam Rogers . June 20, 2011.
  15. Web site: Steiner Leisure Buys Bliss . Multichannelmerchant.com . January 4, 2010 . August 10, 2010 . live . https://web.archive.org/web/20101105144834/http://multichannelmerchant.com/crosschannel/news/0104-steiner-leisure-buys-bliss/ . November 5, 2010 .
  16. Web site: Bliss Receives B Corp Certification . Charles Sternberg . June 1, 2021 . Beauty Packaging.
  17. Web site: L Catterton Sells Bliss World to AS Beauty - The deal marks AS Beauty's first foray into skin care . Women's Wear Daily . Kathryn Hopkins . January 13, 2023.
  18. Web site: Susan Lee (View Profile) . DIY Spa Guide . Divinecaroline.com . August 10, 2010 . dead . https://web.archive.org/web/20071006042121/http://www.divinecaroline.com/article/22259/29414 . October 6, 2007.
  19. Web site: Bliss Becomes a Mass Market Millennial Skin-Care Brand . Women's Wear Daily . Ellen Thomas . February 9, 2018.
  20. Web site: Outstanding in a Particular Category 2007 at SpaFinder . Spafinder.com . August 10, 2010 . live . https://web.archive.org/web/20101107114259/http://www.spafinder.com/spaguide/readerschoice/categorydetail.jsp?award=Brand&year=2007 . November 7, 2010 .
  21. http://blog.travelpost.com/2006/04/19/conde-nasts-annual-hot-list-hotels-spas-more/ Conde Nast’s Annual Hot List Hotels, Spas & More
  22. Web site: Hospitality Trends . Conde Nast Traveler Unveils its Annual Hotels, Restaurants, Spas, and Clubs Hot List :: Hospitality Trends . Htrends.com . August 10, 2010 . live . https://web.archive.org/web/20110712230108/http://www.htrends.com/researcharticle27275.html . July 12, 2011 .
  23. Web site: Details - Best Beauty Buys 2007 - Product Finder - Products . In Style . August 10, 2010 . dead . https://web.archive.org/web/20080222051236/http://www.instyle.com/instyle/products/details/0%2C%2C1594749%2C00.html?o=InStylePFNavOnt%3ABeautyISPFNavClass_InStylePFNavOnt%3AFaceProductsISPFNavClass_InStylePFNavOnt%3AEyeCreamsISPFNavClass . February 22, 2008 .
  24. Web site: Best of Beauty 2023: Steals. Allure .
  25. Web site: 9 Best Cellulite Creams That Really Go to Work on Those Dimples . Brigitt Earley . Oprah Daily.
  26. Web site: The 16 Best At-Home Waxing Kits For Sensitive Skin, Public Hair And More, Per Reviews . Women's Health Magazine . Jasmine Gomez . February 27, 2024.

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