Alvaria Explained

Alvaria Inc.
Former Name:Aspect Communications (1973-2005)
Aspect Software, Inc. (2005-2021)
Type:Private
Industry:Call center technology
Customer experience
Software
Hq Location Country:United States
Area Served:Worldwide
Key People:[Jeff Cotten] (CEO) [1]
Products:Alvaria Cloud
Alvaria CX Suite
Alvaria Workforce Engagement Management Suite
Alvaria Motivate
Alvaria Workforce[2]
Revenue:$443 million (FY 2014)[3]
Owner: [4] [5]
Num Employees:1,915 (2022)

Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, Aspect purchased Noble Systems Corporation; the resultant organization was officially announced in September 2021 as Alvaria, Inc.[6]

Alvaria has offices in Africa, Asia, Oceania, Europe, North America, and South America.[7]

History

Aspect was founded under the name Aspect Communications in 1973, when its software powered the first call center flight booking system with an intelligent Automatic Call Distributor.[8]

In 2005, Aspect Communications was acquired by Concerto Software for $1 billion,[9] with the new entity called Aspect Software.[10] Concerto was created in 2002 when Davox Corporation acquired CELLIT and renamed itself Concerto Software, Inc.[11]

In 2006, Aspect borrowed $1.16 billion to finance its international expansion.[12]

In 2006, Aspect opened its first office offshore in Bangalore, India.[13]

In 2011, Aspect opened a facility in Ireland.[14]

In 2012, Aspect had its credit rating lowered by Standard & Poor's because of the large amount of debt.[15] In 2015, Moody's lowered its credit rating as well.[16] In March 2016, Aspect filed for bankruptcy to reduce its debt load,[17] and emerged from Chapter 11 in May 2016.[18]

In 2012, most of the management was replaced with a new team[19] led by Stewart Bloom.[20] Over the next year, Aspect relocated its headquarters to Phoenix, Arizona.[21]

In 2016, Aspect released Via Customer Engagement Center, including various products from Aspect's portfolio.[22]

In February 2019, Aspect was acquired by Vector Capital.[23]

Acquisitions and investments

In 2008, Aspect formed an alliance with Microsoft[24] with the latter making an investment in Aspect.[25] Later in 2008, Aspect acquired Massachusetts-based BlueNote Networks.[26]

In 2009, Aspect acquired UK-based AIM Technology.[27]

In 2010, Aspect acquired St. Louis-based Quilogy.[28]

In 2013, Aspect invested into Bright Pattern[29] and acquired Voxeo for $150 million.[30]

In 2015, Aspect acquired LinguaSys[31] [32] to add natural language messaging capabilities.[33] LinguaSys technology became the basis of Aspect's Natural Language Understanding component for the Aspect CXP platform.[34] The technology was used to create a chatbot for the supermarket chain Lidl,[35] that won the 2018 Best Consumer Chatbot award at the CogX AI conference, beating X.ai and Microsoft's Xiaoice.[36]

In 2021, Aspect merged with Noble Systems Corporation to form Alvaria.[37] [38]

In 2022, Alvaria acquired Cicero Inc.[39]

Products

Awards and recognition

Aspect Software was recognized by industry analyst firms such as Frost & Sullivan.[45]

Notes and References

  1. Web site: Alvaria Leadership. Alvaria.
  2. Web site: Alvaria Cloud products. Alvaria.
  3. Web site: SEC FORM 10-K. SEC.
  4. Web site: Vector Capital Investments. Vector Capital.
  5. Web site: Abry Portfolio of Investments. Abry partners.
  6. Web site: Aspect Software Announces Merger with Noble Systems. Alvaria.
  7. Web site: Alvaria Global Office Locations. Alvaria.
  8. Web site: History of Invention - Aspect. Aspect.
  9. News: Concerto to Acquire Aspect for $1 Billion. The New York Times. 6 July 2005.
  10. Web site: Concerto Software And Aspect Communications Complete Merger And Form Aspect Software. CRM Marketplace.
  11. Web site: Davox to Change Name to Concerto Software . 13 September 2022 .
  12. Web site: Ratings Agency Knocks Two Golden Gate Companies In One Day. PE Hub Network.
  13. News: India is Aspect Software's 2nd largest centre. Business Standard India. 28 November 2007. Business Standard.
  14. Web site: Aspect Software opens new facility in Galway. Galway Science & Technology Forum.
  15. Web site: Ratings Agency Knocks Two Golden Gate Companies In One Day. PE Hub Network.
  16. Web site: Moody's downgrades Aspect Software to Caa2. 7 December 2015. Moody's.
  17. News: Aspect Software files for bankruptcy with creditor plan. 9 March 2016. Reuters.
  18. Web site: Aspect Software's $1.2B Debt Rework Wins Court OK. Law 360.
  19. Web site: The New, New, New Aspect?. No Jitter. 2017-06-23. https://web.archive.org/web/20130212084114/http://www.nojitter.com/post/240007621/the-new-new-new-aspect. 2013-02-12. dead.
  20. Web site: Aspect Software Names New CEO Following Top Exec's Exit. August 2012. CRN.
  21. Web site: Aspect Software Acquires Orlando-based Voxeo Corp. for $150 million. 11 July 2013. AZ Tech Beat.
  22. Web site: Aspect Software Announces Launch Of Aspect Via™. 11 May 2016. Contact Centres.
  23. Web site: 2019-02-04 . Vector Capital Completes Acquisition of Aspect Software . 2024-04-03 . www.businesswire.com . en.
  24. Web site: Microsoft and Aspect Form Global Strategic Alliance. 18 March 2008. Microsoft.
  25. News: Microsoft Buys Aspect Stake. The Wall Street Journal. 19 March 2008. Guth. Robert A..
  26. Web site: Aspect Acquires BlueNote Networks. No Jitter.
  27. Web site: Aspect Buys AIM to Broaden Performance Management Portfolio. live. Frequently Asked. Chief Editor. https://web.archive.org/web/20220206045051/https://frequentlyasked.net/when-did-aspect-software-acquired-uk-based-aim-technology/ . 2022-02-06 .
  28. Web site: Quilogy sold to Aspect. BizJournals.
  29. Web site: EX 2.4 BRIGHT PATTERN AMENDED AND RESTATED VOTING AGREEMENT . SEC.
  30. News: Aspect Software to acquire Voxeo for $150 million . The Economic Times . India Times.
  31. Web site: Aspect Software Announces Acquisition of the Technology Assets of LinguaSys. Aspect.
  32. Web site: Aspect Software Acquires LinguaSys. Destination CRM.
  33. Web site: Aspect Software Acquires LinguaSys . Destination CRM.
  34. Web site: Radisson Blu Edwardian Guests Can Now Text Edward The Chatbot For Service . Forbes.
  35. Web site: Grocer Lidl rolls out natural language chatbot to improve customer experience . ComputerWeekly.
  36. Web site: CogX 2018 Award Finalists . dead . https://web.archive.org/web/20180629074419/https://cogx.co/2018-awards-finalists/ . 2018-06-29 . 2018-06-29 . CogX.
  37. News: Aspect Software Announces Merger With Noble Systems . Yahoo . May 10, 2021.
  38. News: Aspect Software Merges with Noble Systems . Smart Customer Service . May 12, 2021.
  39. Web site: 2022-07-19 . Alvaria Completes Acquisition of Cicero Inc. Intelligent Analytics Platform . 2024-04-03 . www.businesswire.com . en.
  40. Web site: Alvaria CX Applications. Alvaria.
  41. Web site: Workforce Engagement Management Suite - Alvaria Workforce. Alvaria.
  42. Web site: Workforce Engagement Management Suite - Alvaria EX. Alvaria.
  43. Web site: Workforce Engagement Management Suite - Alvaria Real Time Optimizer. Alvaria.
  44. Web site: Workforce Engagement Management Suite - Alvaria Mobile. Alvaria.
  45. Web site: Aspect Software Recognized By Frost & Sullivan As The Workforce Optimization Industry 2016 Global Company Of The Year. 3 March 2020 . TheStreet.

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