American Home Shield Explained

American Home Shield Corporation
Type:Subsidiary of Frontdoor Inc.
Founded:
Memphis, Tennessee, U.S.
Location:Memphis, Tennessee, U.S.
Area Served:Nationwide
Key People:Bill Cobb, CEO
Num Employees:2,000
Industry:Home warranty
Parent:Frontdoor Inc.
Services:Home warranty

American Home Shield Corporation is an American home warranty company based in Memphis, Tennessee.[1] [2] [3] [4] It administers home warranty contracts on major home systems and appliances.[5] [6] [7] [8]

Overview

American Home Shield was founded in 1971 and operated independently until it was acquired by ServiceMaster in 1989.[9] In 2018, the American Home Shield business was spun off under Frontdoor, Inc., a new, publicly traded company on the NASDAQ (ticker symbol FTDR). American Home Shield serves over 2 million customers across 49 states and the District of Columbia. It is one of the largest home warranty providers in the United States.[10] [11] The company works with over 16,000 independent contractor firms and 60,000 technicians in the U.S.[12] [13] The headquarters are in Memphis, Tennessee.[14]

History

In 2019, Frontdoor, Inc. acquired Streem, Inc., which uses enhanced augmented reality, computer vision, and machine learning to help home services professionals diagnose home breakdowns virtually and assess if any parts are needed prior to the initial in-home visit.[15] American Home Shield now uses Streem technology as part of their service process in available markets. Frontdoor launched American Home Shield ProConnect in 2020 [16] to offer on-demand home maintenance services. American Home Shield ProConnect is available in 37 markets.[17]

Headquarters

The company’s corporate headquarters is located in the heart of downtown Memphis, Tennessee. In March 2020, American Home Shield transitioned all employees to a virtual work environment due to the COVID-19 pandemic. In mid-2021, the company announced that it would be virtual-first company. They outsource all of their customer service to other countries.

Products

In 2021, American Home Shield launched three new home warranty plan products.

Product names include (ranging from least to most expensive):

In 2022, American Home Shield launched three new home warranty plan products for people buying or selling a home as part of the real estate transaction.

Notes and References

  1. Gwin . Carl R. . Ong . Seow‐Eng . 2001 . Overcoming adverse selection in buying an existing home . Journal of Property Investment & Finance . 19 . 3 . 283–295 . 10.1108/14635780110387628 . 1463-578X.
  2. Book: Fitzsimmons, James A. . Perspectives in Operations Management . Springer US . 1993 . 978-1-4613-6387-3 . Boston, MA . 101–113 . Strategic Role of Information in Services . 10.1007/978-1-4615-3166-1_6.
  3. Book: Ringing in Sales . January 1991 . . 65 . November 5, 2017.
  4. Web site: Giorgianni . Anthony . August 16, 2017 . What to Know About Buying a Home Warranty . November 5, 2017 . Consumer Reports.
  5. Book: Pollard, C.W. . The Tides of Life: Learning to Lead and Serve as You Navigate the Currents of Life . Graham . B. . Crossway . 2014 . 978-1-4335-4175-9 . 188 . November 5, 2017.
  6. Book: Daughters of the American Revolution Magazine . National Society of the Daughters of the American Revolution . 1977 . 396 . November 5, 2017 . v. 111, nos. 1–10.
  7. Book: A Study of Home Inspection and Warranty Programs . Department of Housing and Urban Development, Office of Policy Development and Research . 1977 . A Study of Home Inspection and Warranty Programs . 3–4 . November 5, 2017 . v. 1–2.
  8. Web site: March 5, 2014 . Company Overview of American Home Shield Corporation . November 5, 2017 . Bloomberg.
  9. Web site: October 13, 2004 . Extended Warranty Market, Part Three, 13 October 2004 . live . https://web.archive.org/web/20041029070037/http://www.warrantyweek.com/archive/ww20041013.html . October 29, 2004 . September 7, 2022 . Warranty Week.
  10. Book: Kiplinger's Personal Finance . January 1994 . Kiplinger Washington Editors, Inc. . 111 . November 5, 2017.
  11. Web site: Our Brands | ServiceMaster . dead . https://web.archive.org/web/20140728223645/http://www.servicemaster.com/our-brands/american-home-shield . 2014-07-28 . 2014-07-25.
  12. Web site: Home Warranties Insurance - About Us - American Home Shield . dead . https://web.archive.org/web/20170801074405/https://www.ahs.com/about . August 1, 2017 . May 21, 2017 . www.AHS.com.
  13. Book: Raines, S.S. . Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes . Wiley . 2012 . 978-1-118-41548-1 . The Jossey-Bass business & management series . 30 . November 5, 2017.
  14. Web site: Mehl . Annie . June 29, 2017 . Summer associates for American Home Shield gain more than experience . November 5, 2017 . Daily Times Herald.
  15. News: 2019-12-05 . Frontdoor Acquires Streem, a Leader in Advanced Technology to Transform the Service Experience . en . Bloomberg.com . 2022-06-16.
  16. Web site: 2020-11-12 . Frontdoor Expands On-Demand Home Services to 35 Markets with American Home Shield ProConnect™ . 2022-06-16 . www.businesswire.com . en.
  17. Web site: Home Repair Service Providers On Demand . 2022-06-16 . American Home Shield ProConnect™.

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